ibis budget Casula Liverpool 3 étoiles

Note Avis clients (Note ALL) 3.9/5 304 avis

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Description

Les plus de l'hôtel

  • Chambres modernes et rénovées pour personnes seules, couples, familles ou groupes

  • À seulement 5 minutes des zones de shopping, de restauration et de divertissement de Liverpool

  • Parking extérieur privé disponible sur place à l'hôtel

  • WIFI gratuit, en haut débit illimité dans tout l'hôtel

  • Accès facile à Western Sydney et ses environs en voiture ou par les transports en commun

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

ibis budget Casula Liverpool

437 Hume Highway, A l'angle de Grove Street
2170 CASULA
Australie

GPS:-33.938878655848264, 150.9125090981253

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Etablissement entièrement non-fumeurs

Petit déjeuner

Photo non contractuelle

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.9/5  304 avis

Note TripAdvisor  3.5/5  248 avis

A NIGHT IN THE MOTEL FROM HELL

Note TripAdvisor 1.0/5

Culture65842644214 Avis TripAdvisor

Absolutely the worse experience ever the room was very substandard there where large plaster chips in the wall the TV was damaged with lines running through the screen unable to watch. The fridge was unbalanced and rattled the blind on the window was torn and pulled from the racks the road noise from the Highway was relentless the faulty air conditioner leaving us freezing throughout the night the controller was damaged at the LCD unable to read. The complex parking had numerous homeless people living in their cars. We had a late check in to what appears to be a very unmaintained facility due to emergency housing as there were people in the corridors until early hours coming and going and talking out loud.

So rude they made me cry!

Note TripAdvisor 1.0/5

Kristen B Avis TripAdvisor

The staff were rude enough to make me cry, and the cleaner aggressively knocked on my door intimidating me because my Mum complained about them not emptying my rooms bins or providing enough toilet paper. Or vacuuming my floors after staying a week and a half...I think it's suffice to say, don't stay here. I was also woken multiple times during the night by a large banging noise and the hallways wreaked of (I believe) marijuana smoke. At first these people were surfacely friendly and then so rude I can't explain. I feel intimidated, hurt and least of all treated with the worst kind of customer service. Cheap stay, don't risk staying here. By the way, watch out for the young, female cleaner with the nose ring, she's NOT nice, to say the least. They would rather see their staff "defended" for not doing their JOB, then to correct them gently and to see change.

Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager

LIverpool ? aux Pays De Galles ou Australie

Note TripAdvisor 2.0/5

Valérie L En famille - Avis TripAdvisor

Il serait agréable de voir en grand dans quel pays se trouve l'hotel surtout quand l'une des villes est mondialement connue(par les Beatles). Pour moi Liverpool n'existait qu'aux Royaume Unie et pas en Australie.Donc je me suis retrouvée avec mes enfants sans chambre.... Bien sur j'ai du payer cette chambre petit dejeuner compris et la nouvelle chambre à Liverpool (Pays De Galles)

Mauvais service

Note TripAdvisor 2.0/5

Xavier657 En couple - Avis TripAdvisor

Très mauvais service : accueil général pas sympathique, chambre non faite après la 1ère nuit (séjour de 2 nuits), manque de propreté et entretien y compris dans les parties communes, petit déjeuner sans originalité.

Bien

Note TripAdvisor 3.0/5

Frédéric B En famille - Avis TripAdvisor

Nous avons passé une nuit dans cet hôtel simple mais correct, pas trop éloigné de l'aéroport. Nous avons mangé dans un très bon restaurant italien qui se trouve à quelques kilomètres en voiture de là.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 195 avis 9/10 Site
  • 540 avis 5/10 Chambre
  • 386 avis 8.5/10 Service
  • 14 avis 2.4/10 Internet
  • 266 avis 5.1/10 Propreté
  • 118 avis 8.7/10 Qualité/prix
  • 111 avis 2.1/10 Installations
  • 58 avis 5.6/10 Petit déjeuner

Dispensé par Trustyou

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