宜必思快捷维也纳圣马克思酒店 2 星

客户意见评级 (ALL 评级) 4.1/5 1,136 评论

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Franzosengraben 15, A 1030 维也纳, 奥地利

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  • 整个酒店（包括客房）全面覆盖免费无线网络

  • 每人花费 11 欧元即可享用不限量自助早餐

  • 5 分钟内即可到达下一个地铁站

  • 以优惠价格获得不错的舒适体验

  • 接待处全天候开放。

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宜必思快捷维也纳圣马克思酒店

Franzosengraben 15
A 1030 维也纳
奥地利

GPS:48.186683, 16.413417

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传真 +43 1 798455525

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酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 100% 无烟酒店

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我们的客人评论

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ALL 评级  4.1/5  1,136 评论

TripAdvisor 评级  3.5/5  1,360 评论

SCAMERS! THEY CANCEL BOOKINGS AND SAY YOU ARE NOT COMING JUST TO TAKE THE MOONEY

Tripadvisor 评级 1.0/5

Sightsee48223157180 经 TripAdvisor 认证的评论

I booked a room on booking for this accommodation. It was disaster. They ask to take money in advance. polotoca was if we didn't show up or cancel to take our money for one night. they gave cancellation and took all the money. Big jerks. we were charged at the weekend price for the Christmas fair. over 560euro 2 nights. be very careful. Am dorit check out dupa 5 minute. Fiind trecut de 00 noaptea numai aveam unde sa cautam. Vebind deja de la aeroport. Platind. Asa ca a 2 a zi am zis iar de check out. Ei au facut check in iar... cand am zis ca vreau returnarea banilor. La receptie au zis ca se vor ocupa sa primeasca raspuns. Dupa mai bine de 24 h au raspuns anuland. Sa ia banii complet.

Dont expect anything its only for budget

Tripadvisor 评级 3.0/5

Saravanan J 经 TripAdvisor 认证的评论

Its a budget hotel so everything was as per the value you pay for. however i was surprised by the rude behavior of the staff in front desk. Rest room was simple without any fancy stuff. Hotel is very close to the bus station in a walkable distance and the airport is also not very far.

Highly don`t recommend this hotel.

Tripadvisor 评级 1.0/5

B6679JXolgam 经 TripAdvisor 认证的评论

I strongly discourage staying at this hotel due to its non-transparent “internal policy,” which is not available in any public sources, as well as because of discriminatory and extremely disrespectful treatment towards mothers and women. I was refused accommodation because my child and I have different last names. The manager demanded that I present a document proving that I am the child’s mother. I did have such a document, issued in Ukrainian; however, the staff insisted that it must be in English or German. I didn`t have a translated version with me, as in 19 years of traveling with my children, I have never encountered such a requirement in any hotel worldwide — including in Vienna and other EU countries. The staff stated that this was not Austrian law, but rather the hotel’s “internal policy.”. No such information is available on the hotel’s website, nor was it mentioned in the booking confirmation I received for myself and my son. Had I been informed in advance about the existence of such special rules — which differ from those of other hotels in Vienna — I would have been able to prepare the necessary document or choose another hotel. Unfortunately, I had no opportunity to know about this requirement.

Where customer service goes to die

Tripadvisor 评级 1.0/5

Dániel T 经 TripAdvisor 认证的评论

This was my second stay at this hotel, and I returned with confidence—only to bitterly regret it. I had booked two rooms and a parking space for my car, expecting a comfortable stay. Instead, what I got was one of the worst hospitality experiences of my life. The moment I stepped into the room, I was overwhelmed by an unbearable stench of cigarette smoke. At first, I assumed it was just a bad odor coming from the heating system, so I turned off the fan, opened the window, and tried to settle in. However, after just a short time, I realized that the smell was so overpowering that even my coat, hanging on the rack, had begun to absorb it. It was suffocating. Realizing that staying in this room was simply not an option, I went to the reception and politely requested a room change. What happened next was beyond shocking. The receptionist, with an attitude of absolute indifference and not even a hint of empathy, coldly told me that they could refund the price of the room—but only if I left. No apology, no attempt to resolve the issue, just a blatant dismissal. I was stunned. I reminded them that I had booked two rooms, that my car was parked at their hotel, and that simply refunding one room was not a solution. What was I supposed to do? Wander the streets of Vienna at night looking for another hotel at the last minute? I had booked well in advance, and now I was being told, with zero concern, that I was on my own. Despite my reasonable arguments, the receptionist just kept repeating the same scripted response, like a broken record, refusing to take any responsibility. Not once did they say, "We’re sorry for the inconvenience." Not once. Frustrated, I reached out to Booking.com customer service, who were incredibly professional and understanding. They tried to contact the hotel, but—surprise, surprise—the hotel ignored their calls. I also sent a message through the Booking.com app, only to receive a dismissive, borderline insulting response. They insisted that the reception had done "everything possible," but the truth is, they had done absolutely nothing. What makes this situation even more infuriating is that IBIS has multiple hotels in Vienna. If a hotel is overbooked or unable to provide the service a guest has paid for, the professional and ethical solution is to relocate them to another IBIS property at the hotel's expense. But instead, they left me to deal with the problem myself, completely disregarding their duty to provide basic customer service. I have traveled to many places, stayed in countless hotels, but never—never—have I experienced such a disgraceful level of service. I genuinely believe that an AI-powered self-check-in system would have been more compassionate and professional than the staff at this hotel. The people working here have no business being in the hospitality industry. Their lack of basic human decency is appalling. I strongly urge everyone to avoid this hotel at all costs. If you encounter even the slightest issue, do not expect any help, sympathy, or professionalism. All you will get is arrogance, hostility, and indifference. And the worst part? You’ll be paying for the privilege of being treated like you don’t matter.

Criminal behaver of Ibis St Marx Vienna

Tripadvisor 评级 1.0/5

Olger N 经 TripAdvisor 认证的评论

i had a very uncomfortable situation at Ibis ST Marx in Vienna I booked online a room for 2 nights at Ibis st Marx whith a Credit Card of my wife. Arriving at the Hotel , i Paid cash 2 Night at the reception . Said allso to the Guy that i book online , so please be careful. They took the Payment Cash for 2 night and also took from my Creditcard the amount of money for 2 night , so practicallyi paid for 4 nights but slept ony 2 night. I wrote to Ibis, they admit that they had tooken the money twice but newer retuned to mee the amount. i think that's a criminal behaver I will never go again back to any Ibis Hotel

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其他网络用户评价我们的酒店

  • 2,264 评论 9/10 位置
  • 2,792 评论 5.1/10 房间
  • 1,674 评论 7.3/10 服务
  • 82 评论 7.8/10 上网
  • 1,284 评论 5/10 舒适度
  • 1,219 评论 6.4/10 早餐
  • 1,209 评论 6.7/10 清洁度
  • 355 评论 5.3/10 氛围

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