音乐厅酒店 - 美憬阁系列 4.5 星

客户意见评级 (ALL 评级) 4.7/5 2,222 评论

音乐厅酒店 - 美憬阁系列 - Image 1
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Am Heumarkt 35-37, 1030 维也纳, 奥地利

描述

酒店其他优惠

  • 在重新翻修的客房里享受生活。

  • 我们通过了欧盟生态标签和澳大利亚生态标签的可持续认证。

  • 您可以在拥有四位主厨的米其林一星级 Apron 餐厅享用精致美食。

  • 客房内提供免费矿泉水、无线网络、咖啡和茶。

  • 提供礼宾和行李搬运服务以及内部地下停车场。

我们的客房

预订此酒店
客房 1

酒店位置

音乐厅酒店 - 美憬阁系列

Am Heumarkt 35-37
1030 维也纳
奥地利

GPS:48.199693, 16.377311

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

APRON

APRON 拥有米其林一星和 Gault Millau 四星评级，将现代风味的奥地利美食演绎得令人沉醉。主厨 Stefan Speiser 是 50 位最佳主厨之一。用餐必须预订。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,222 评论

TripAdvisor 评级  4.5/5  310 评论

卓越奖 2025

Very Good

Tripadvisor 评级 5.0/5

Sebastian B 经 TripAdvisor 认证的评论

Dear esteemed Guest, Thank you very much for your positive review. We are pleased to hear that you enjoyed so many aspects of your stay. We also appreciate your constructive comments regarding a few details. It is feedback like this that helps us improve. We certainly hope to welcome you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Good for a short stay only

Tripadvisor 评级 4.0/5

Economistmum 经 TripAdvisor 认证的评论

Dear esteemed Guest, Thank you very much for your detailed feedback. We're pleased to hear you enjoyed our breakfast and found the team helpful during your stay. We also truly appreciate your comments regarding the Wi-Fi signal and room layout, your input is valuable and helps us improve the guest experience. While our design style is intentionally distinctive, we understand that it may not suit every preference. We’d be happy to welcome you again for a shorter visit. Kind regards, Melanie Front Office Agent

BEWARE Unauthorised and Unexplained Charges to Credit Card

Tripadvisor 评级 1.0/5

R L 经 TripAdvisor 认证的评论

Dear Guest, Thank you for your message and for taking the time to express your concerns. Firstly, we would like to clarify that the €100 credit card pre-authorization taken at check-in is a standard policy followed by most hotels globally. It is not a charge but rather a temporary hold intended to cover any incidental expenses during the stay. This is fully refundable upon check-out, provided no extra charges are incurred, which was indeed the case in your situation. Regarding the €294 in question, we would like to clarify again that this was not an additional or unexplained charge. At the time of your check-in, we had no information indicating that your stay had already been prepaid. As a result, payment was processed as per our standard procedure. We previously explained that due to a recent transition to a new operating system, there had been delays and inconsistencies in how transactions, particularly authorizations and releases, were displayed, something we also apologized for in numerous occasions. We understand how this situation may have appeared confusing but we want to emphasize that there were no multiple charges made by our hotel. What you may have seen on your credit card statement were authorizations—not charges—which are often temporarily displayed as pending transactions before being released. Additionally, we have consistently responded to your queries within a few hours each time, ensuring that you were kept up to date at every step. For this reason, we find the characterization of our communication as "suspicious" and lacking "accountability" to be both inaccurate and unfair. We have taken your concerns seriously from the start and have actively worked to resolve the matter as quickly and transparently as possible. Should you require any further assistance, we would be happy to provide it. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Nice hotel if your room not on the street

Tripadvisor 评级 4.0/5

Dalia R 经 TripAdvisor 认证的评论

Dear Dalia, Thank you for sharing your experience. We’re pleased to hear that we could accommodate you with a quieter, more spacious room during your stay. We truly regret the inconvenience caused by the street work and the noise in your original room. Your comfort is very important to us, and we appreciate your understanding. We hope to welcome you back for a much more peaceful stay next time. Kind regards, Melanie Front Office Agent

Great Location, Excellent Service

Tripadvisor 评级 4.0/5

Nadja L 家庭住宿 - 经 TripAdvisor 认证的评论

Dear esteemed Guest, Thank you very much for taking the time to share your feedback! We are delighted you enjoyed your stay overall and appreciated so many aspects of it. Your comments are very valuable to us and we hope to have the pleasure of welcoming you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,252 评论 9.5/10 位置
  • 1,402 评论 8.2/10 房间
  • 1,579 评论 9.2/10 服务
  • 20 评论 5.8/10 上网
  • 950 评论 9.1/10 早餐
  • 470 评论 8.8/10 清洁度
  • 413 评论 9.4/10 氛围
  • 288 评论 7.6/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。