Hotel Am Konzerthaus - MGallery Collection 4.5 星

客户意见评级 (ALL 评级) 4.7/5 2,147 评论

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Hotel Am Konzerthaus - MGallery Collection - Image 1
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Am Heumarkt 35-37, 1030 维也纳, 奥地利

描述

酒店其他优惠

  • 在重新翻修的客房里享受生活。

  • 我们通过了欧盟生态标签和澳大利亚生态标签的可持续认证。

  • 您可以在拥有四位主厨的米其林一星级 Apron 餐厅享用精致美食。

  • 客房内提供免费矿泉水、无线网络、咖啡和茶。

  • 提供礼宾和行李搬运服务以及内部地下停车场。

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酒店位置

Hotel Am Konzerthaus - MGallery Collection

Am Heumarkt 35-37
1030 维也纳
奥地利

GPS:48.199693, 16.377311

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抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

APRON

APRON 拥有米其林一星和 Gault Millau 四星评级，将现代风味的奥地利美食演绎得令人沉醉。主厨 Stefan Speiser 是 50 位最佳主厨之一。用餐必须预订。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,147 评论

TripAdvisor 评级  4.4/5  326 评论

卓越奖 2025

Nice rooms, quiet, good breakfast and friendly staff.

Tripadvisor 评级 5.0/5

mark_alderliesten 经 TripAdvisor 认证的评论

I’m a critical traveller and must say the hotel looks really nice om the inside, the rooms (I had superior) was spacious and quiet. Find some hairs a couple of times could have been a little cleaner. Breakfast was really good with a large choice of various items. Only thing for me missing was french toast and pineapple juice. Centre is about 10 minutes by foot away. Staff was helpfull and friendly. I would definately would come again when in Vienna and would give my stay 4.7 out of 5 stars.

Awful facility, mostly unhelpful people, 2-star (NOT 4). Go elsewhere for a nicer vacation.

Tripadvisor 评级 1.0/5

allie7873 经 TripAdvisor 认证的评论

The only good thing at this hotel is the young manager from the Tyrolean area of Austria. He's smart, understanding, solution oriented. The management should pay him 3x market because he was the saving grace to make my stay there tolerable. This review is about everything except for the fine young man who is the manager. I traveled 20 hours door to door to arrive at this hotel that I chose primarily on the room photos, reviews and location. The front desk woman was cold, gave me a key, and I went to a 6th floor room that looked like a former supply closet. Not at all like the pictures. The bed was stuffed into a stark white room, visibly sagging, bedspread not neat. Felt dirty. could not turn around. No where to put luggage or a dresser. Chipped paint. I went downstairs, and told the woman that this room is unacceptable. She made me go back upstairs with her to show her the reasons I found it so. As if I had to prove it to her judgement. She berated me, that she has no other room, "it's not possible", and that I made a mistake booking through Booking.com and should just go call Booking for a solution. She said they have no control what photos Booking shows, and I should know that. Are you kidding? To call Booking the night after a long trip in a city that is sold out? I asked for the manger. The young manager is a super star. He quickly placed me in a room that was clean, looked like the photo, and he apologized for the difficulty. He later helped me to plan walks and activities. Patiently helped me to download an app and purchase a train ticket. Twice, the hotel did not follow through on my wake up call request. The first time, the manager said the phone did not work, and to ask for a person to knock on the door the next time. I did, but no one knocked. I was late for events both times. The front desk acts like they have no clue there was a request. I made it face to face, in person. This place also smells like a combination of cleaning chemicals and perfume. The walls are painted black, chipped in the room, and the theme throughout is black and gold. Room feels dark. Overall, I feel utterly ripped off. This was my European vacation for which I've saved up both money and time. This experience clouded my Vienna experience with nearly zero-hospitality in a well-marketed, but clearly over-rated hotel. This place is a 2-star. I'm in a 4-star one in Salzburg now and the difference is night and day. Do not stay at Hotel Am Konzerthaus in Vienna unless you expect to be disappointed, uncomfortable, and possibly unwelcome. Again, this review is about everything except for the fine young man who is the manager. In any professional environment, he will stand out. I appreciate his kindness and help.

We spent a very nice time in the hotel, everything was excellent. The hotel offers everything you need, close to the cen

Tripadvisor 评级 5.0/5

DusanDarija 商务住宿 - 经 TripAdvisor 认证的评论

Location of Hotel is good, everithing that you need is near, the hospitality is great, staff is very profesional, kind and helpful, food is very good, cleanless is very good, tho room is good have everything that you need. Hotel have a sool of Viena, very warm.

Very nice hotel made special by its staff

Tripadvisor 评级 5.0/5

ade2174 经 TripAdvisor 认证的评论

An enjoyable four-night stay here courtesy of Accor ALL reward nights. Good location to reach the centre of Vienna, with just a 10 minute walk to the ring road and the start f the heart if the city. The hotel looks a bit bleak and tired in the corridors, but the rooms are very nicely laid out, an excellent state of repair and spotlessly clean. Issues with the fan (no aircon), which only seemed to blow out boiling hot air. The bed was comfortable and the freebies in the room's fridge gratefully appreciated. Most of all, the staff we interacted with were first class, hence the 5-stars - nothing was too much trouble.

Dear Guest, Thank you very much for your detailed and kind feedback. We are delighted to hear that you enjoyed your four-night stay and especially appreciated the service provided by our team. It is wonderful to know that our staff helped make your stay memorable. Regarding the room temperature, we would like to clarify that our hotel is equipped with a central heating system, which provides warmth during the winter months, and cooling during summer months. We apologise you weren't aware of that and stayed in a very warm room. We are pleased that you enjoyed the comfort of your bed and the amenities in your room, and we hope to welcome you back on your next visit to Vienna. Kind regards, Melanie Huber Front Office Agent

Good base for exploring Vienna

Tripadvisor 评级 4.0/5

famacphail 经 TripAdvisor 认证的评论

Great hotel but not outstanding. Check-in- - wanted an extra €30 early check in fee for a whole hour early. We declined this. All it did was lead to a large queue at reception at 3pm as everyone tried to get into their rooms. Room & hotel itself was fine although quite a few chips in woodwork & paint. Felt this should be addressed if they want a higher rating. Breakfast/bar area quite small for number of guests. Saying the above, the breakfast was as good a hotel breakfast as you can get. Was delicious. We found all the staff to be helpful & friendly. And the hotel location was ideal for exploring the wonderful sites of Vienna. Would stay again

Dear esteemed Guest, Thank you very much for your balanced and thoughtful review. We are pleased to hear that you enjoyed the overall stay while it is also particularly encouraging to know that you would consider staying with us again. At the same time, we regret that certain aspects prevented the experience from feeling truly outstanding. We understand your comments regarding these points and take your feedback seriously as we constantly work on improvements. These remarks are valuable to us and help guide our ongoing efforts to improve both comfort and flow during busy periods. Thank you again for taking the time to share your experience and we hope to have the opportunity to welcome you back and exceed your expectations on a future visit. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

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其他网络用户评价我们的酒店

  • 1,261 评论 9.5/10 位置
  • 1,368 评论 8.1/10 房间
  • 1,575 评论 9.1/10 服务
  • 21 评论 6.8/10 上网
  • 931 评论 9.2/10 早餐
  • 473 评论 8.9/10 清洁度
  • 423 评论 9.3/10 氛围

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