美憬阁维也纳音乐厅酒店 4.5 星

客户意见评级 (ALL 评级) 4.7/5 1,946 评论

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美憬阁维也纳音乐厅酒店 - Image 1
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Am Heumarkt 35-37, 1030 维也纳, 奥地利

描述

酒店其他优惠

  • 在重新翻修的客房里享受生活。

  • 我们通过了欧盟生态标签和澳大利亚生态标签的可持续认证。

  • 您可以在拥有四位主厨的米其林一星级 Apron 餐厅享用精致美食。

  • 客房内提供免费矿泉水、无线网络、咖啡和茶。

  • 提供礼宾和行李搬运服务以及内部地下停车场。

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酒店位置

美憬阁维也纳音乐厅酒店

Am Heumarkt 35-37
1030 维也纳
奥地利

GPS:48.199693, 16.377311

电话
传真 +43 1 71616844

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

APRON

APRON 拥有米其林一星和 Gault Millau 四星评级，将现代风味的奥地利美食演绎得令人沉醉。主厨 Stefan Speiser 是 50 位最佳主厨之一。用餐必须预订。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,946 评论

TripAdvisor 评级  4.5/5  274 评论

卓越奖 2024

Superb

Tripadvisor 评级 5.0/5

jeva72 商务住宿 - 经 TripAdvisor 认证的评论

Central located hotel, with parking possibility( garage) But be careful, the door is the garage is not wide! The hotel is very stylish and elegant with cookie box at reception. For me the corridors are overheated. Staff is friendly, breakfast is superb!

Dear Jeva72, Thank you for your kind review! We’re so glad you enjoyed our central location, stylish ambiance, and the warm hospitality of our team. We’re also pleased that you appreciated the breakfast and the cookies at reception! We appreciate your feedback about the garage door, and we’ll make sure to inform guests to be cautious. Additionally, we’ll review the temperature in the corridors to ensure that all areas are comfortable for our guests. We hope to welcome you back soon for another wonderful stay at the Hotel am Konzerthaus - MGallery! Best regards, Katarina Panacz Front Office Agent

Loved this Hotel

Tripadvisor 评级 5.0/5

srsobus Friends getaway - 经 TripAdvisor 认证的评论

This hotel is very lovely, in a lovely convenient area. The front desk and Manager were nice. Had an issue upon our arrival because of a water break. However, we were moved to another hotel for one night. Also hotel paid taxi both ways. The next morning they could not be more accommodating. Just sorry we missed our first night here.

Dear Srsobus, Thank you so much for your kind words and understanding! We’re thrilled to hear you enjoyed your stay with us and found our location and team so welcoming. We truly regret the inconvenience caused by the water break upon your arrival. Thank you for your patience and understanding as we worked to ensure your comfort by arranging alternate accommodations and transportation. It means so much to us that you appreciated our efforts to make things right the next morning. We’re just as sorry that you missed your first night with us and hope to have the opportunity to welcome you back for a flawless stay in the future. Kind regards, Melanie - Hotel Am Konzerthaus

Three day break

Tripadvisor 评级 5.0/5

joycet140 Couples - 经 TripAdvisor 认证的评论

Hotel in a good location, we got the CAT train from the airport then walked to hotel about 15 min walk or one stop on metro. Check in was quick with friendly staff. Room comfortable, but only fault was the shower head not staying up, not sure if we had the same room as a previous review or if they have the problem in a few rooms. If being a bit picky could say the room could do with a few touch ups but overall we enjoyed our stay. We found location good , we walked to most places but Stratpark station five minutes away or trams nearby. Breakfast was good, although €30 per person is quite a lot. Vienna a lovely city and if we return would stay here again.

Dear Joycet, Thank you for taking the time to share your experience with us! We’re pleased to hear that you enjoyed our convenient location, with easy access from the airport and nearby transport options, as well as the comfort of your room and the friendliness of our staff. We’re sorry to learn about the issue with the shower head and appreciate you bringing it to our attention. We'll ensure our maintenance team checks and resolves this promptly to improve the experience for future guests. Your note about room touch-ups is also valuable feedback, and we will continue to work on maintaining and enhancing our facilities. We’re glad you enjoyed breakfast, though we understand your concern regarding the pricing. We strive to provide a wide variety of high-quality options, and your feedback will help us evaluate the value we offer. It’s wonderful to hear that you’d consider staying with us again, and we look forward to welcoming you back to explore more of Vienna’s charm in the future! Kind regards Melanie - Hotel Am Konzerthaus

Unfortunate Issue due to Poor Communication

Tripadvisor 评级 3.0/5

Jennifer C 经 TripAdvisor 认证的评论

Pro: Room was spacious & clean. It was attended to every morning and evening during our 3 night stay from November 28 through December 1st of 2024. Con: When we checked-in, we were given a “drink of your choice” voucher for 2 drinks to redeem at the restaurant bar that sits in the hotel lobby (see photo attached). This was given to us perhaps because we signed up for their Accor loyalty program so that we were granted free early check in to our room. We went to the bar on night 2 of our stay. We sat at one of the small cocktail tables next to the bar and ordered 2 cocktails from the drink menu that the waiter handed us, priced at 16 EUR each. When we finished our drinks and handed the waiter our voucher – the waiter said he could not accept it because we ordered from the non “Welcome Guest” menu. We said we were unaware of a separate menu and the waiter said the menu was posted at the bar – which we did not see because we immediately sat at a table and not at the bar. The “Welcome Guest” menu had different cocktail options, but were also priced at 16 EUR same as the “normal” drink menu. Instead of arguing further with the waiter (it was getting late and we had another long day ahead of us of sight-seeing) – we unhappily paid the 32 EUR bill and went back to our room for the night to get much needed rest. The next morning, we explained the issue to the attendant at the hotel front desk hoping to get a reimbursement. We said no one explained to us that there was a separate menu for our vouchers (during check-in nor when we sat down at the bar table the night before). He went to the bar manager and then came back and said they could not refund us as this was the agreement between the hotel and the restaurant bar. This was an unfortunate incident that could have been prevented with better communication from the front desk during check-in and/or clearer signage at the bar, tables or menus. We hope our experience helps future guests that are offered the same vouchers and can save unnecessary/unplanned expenditures. “Drink of your choice” is very mis-leading. This situation unfortunately diminished our experience with this otherwise lovely hotel.

Dear Mrs. Jennifer Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you found your room spacious, clean, and well-attended throughout your visit. Providing a comfortable and welcoming environment is always our priority, and we’re glad we met your expectations in that regard. However, we are truly sorry to learn about your experience with the drink vouchers. We understand how frustrating and disappointing it must have been to face such confusion. Please accept our sincerest apologies for the lack of clarity regarding the “Welcome Guest” menu and for any inconvenience caused. Your comments highlight an important area where we can improve, and we will take immediate steps to ensure that future guests are given clearer instructions about the voucher terms during check-in and that proper signage is placed at the bar. We truly appreciate your understanding and the constructive feedback you’ve provided. It helps us refine our services and enhance the guest experience. We hope this incident won’t overshadow the positive aspects of your stay, and we’d love the opportunity to welcome you back and provide you with the flawless experience you deserve. Kind regards, Melanie - Hotel Am Konzerthaus

Excellent!

Tripadvisor 评级 5.0/5

Rhi3 经 TripAdvisor 认证的评论

Really lovely hotel. We stayed for here for 4 mights, helpful staff on checkin, the hotel as a dark atmospheric feel but it works. Bright xmas tree and decs. Not cheap but nice hotel bar - we didn't eat but staff friendly and helpful. Good location. Quiet - but we were on 7th floor. If you come here it is only 32 euros by uber to the airport and it is 15 euros per person on the aiport train - worth noting. Hotel is 20 mins from main station walking but I would recommend a taxi - best to get uber from airport given cost. We didn't have breakfast at 30 euros pp.

Dear Guest, thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed your stay and found our staff helpful during check-in. We’re glad you appreciated the hotel's atmosphere, as well as the festive touch of the Christmas tree and decorations! It’s also great to know that you found our location to be convenient and the hotel bar to your liking. Thank you for your useful tips regarding transportation options to and from the airport and main station. We’re happy that the quietness of the 7th floor added to your comfort during your stay. We hope to welcome you again in the future, and perhaps next time, you’ll have the opportunity to enjoy our breakfast offering! Best regards, Katarina - Front Office

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其他网络用户评价我们的酒店

  • 1,167 评论 9.6/10 位置
  • 1,297 评论 8.3/10 房间
  • 1,396 评论 9.3/10 服务
  • 20 评论 7.5/10 上网
  • 899 评论 9.3/10 早餐
  • 675 评论 7.5/10 舒适度
  • 426 评论 8.4/10 清洁度
  • 359 评论 9.2/10 氛围

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