Hotel Am Konzerthaus - MGallery Collection 4.5 星

客户意见评级 (ALL 评级) 4.7/5 2,114 评论

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Hotel Am Konzerthaus - MGallery Collection - Image 1
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Hotel Am Konzerthaus - MGallery Collection - Image 4
Am Heumarkt 35-37, 1030 维也纳, 奥地利

描述

酒店其他优惠

  • 在重新翻修的客房里享受生活。

  • 我们通过了欧盟生态标签和澳大利亚生态标签的可持续认证。

  • 您可以在拥有四位主厨的米其林一星级 Apron 餐厅享用精致美食。

  • 客房内提供免费矿泉水、无线网络、咖啡和茶。

  • 提供礼宾和行李搬运服务以及内部地下停车场。

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酒店位置

Hotel Am Konzerthaus - MGallery Collection

Am Heumarkt 35-37
1030 维也纳
奥地利

GPS:48.199693, 16.377311

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抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

APRON

APRON 拥有米其林一星和 Gault Millau 四星评级，将现代风味的奥地利美食演绎得令人沉醉。主厨 Stefan Speiser 是 50 位最佳主厨之一。用餐必须预订。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,114 评论

TripAdvisor 评级  4.4/5  327 评论

卓越奖 2025

Perfect!

Tripadvisor 评级 5.0/5

moose7041 家庭住宿 - 经 TripAdvisor 认证的评论

Fantastic experience. The hotel is great in all sense, from service to food, attention to detail , decoration and location. We (2 teens and us) loved it. Excellent value for money on top to that. The inner city is at 15-20mn walk but nice and easy to reach . Even in very cold temperatures we enjoyed the walk. But otherwise the taxi station is right next to the hotel

Dear Guest, Thank you very much for your wonderful and detailed feedback. We are delighted to hear that you and your family had such a fantastic experience and enjoyed all aspects of the hotel. We truly appreciate your kind words regarding the value for money and the convenience of the nearby taxi station. We would be very happy to welcome you and your family back again in the future. Kind regards, Melanie Huber Front Office Agent

Nice rooms, quiet, good breakfast and friendly staff.

Tripadvisor 评级 5.0/5

mark_alderliesten 经 TripAdvisor 认证的评论

I’m a critical traveller and must say the hotel looks really nice om the inside, the rooms (I had superior) was spacious and quiet. Find some hairs a couple of times could have been a little cleaner. Breakfast was really good with a large choice of various items. Only thing for me missing was french toast and pineapple juice. Centre is about 10 minutes by foot away. Staff was helpfull and friendly. I would definately would come again when in Vienna and would give my stay 4.7 out of 5 stars.

Dear Guest, Thank you very much for your detailed and honest feedback. We are delighted to hear that you enjoyed our quiet and spacious Superior room, the pleasant atmosphere of the hotel, our friendly and helpful staff, and the variety offered at breakfast. At the same time, we sincerely apologize for the cleanliness issue you mentioned. This is certainly not the standard we strive for, and we will address this with our housekeeping team to ensure greater attention to detail. We also appreciate your breakfast suggestions, feedback like this is very valuable to us. It is wonderful to know that you would choose to stay with us again when visiting Vienna, and we truly appreciate your high rating despite the small points mentioned. We look forward to welcoming you back in the future. Kind regards, Melanie Huber Front Office Agent

Awful facility, mostly unhelpful people, 2-star (NOT 4). Go elsewhere for a nicer vacation.

Tripadvisor 评级 1.0/5

allie7873 经 TripAdvisor 认证的评论

The only good thing at this hotel is the young manager from the Tyrolean area of Austria. He's smart, understanding, solution oriented. The management should pay him 3x market because he was the saving grace to make my stay there tolerable. This review is about everything except for the fine young man who is the manager. I traveled 20 hours door to door to arrive at this hotel that I chose primarily on the room photos, reviews and location. The front desk woman was cold, gave me a key, and I went to a 6th floor room that looked like a former supply closet. Not at all like the pictures. The bed was stuffed into a stark white room, visibly sagging, bedspread not neat. Felt dirty. could not turn around. No where to put luggage or a dresser. Chipped paint. I went downstairs, and told the woman that this room is unacceptable. She made me go back upstairs with her to show her the reasons I found it so. As if I had to prove it to her judgement. She berated me, that she has no other room, "it's not possible", and that I made a mistake booking through Booking.com and should just go call Booking for a solution. She said they have no control what photos Booking shows, and I should know that. Are you kidding? To call Booking the night after a long trip in a city that is sold out? I asked for the manger. The young manager is a super star. He quickly placed me in a room that was clean, looked like the photo, and he apologized for the difficulty. He later helped me to plan walks and activities. Patiently helped me to download an app and purchase a train ticket. Twice, the hotel did not follow through on my wake up call request. The first time, the manager said the phone did not work, and to ask for a person to knock on the door the next time. I did, but no one knocked. I was late for events both times. The front desk acts like they have no clue there was a request. I made it face to face, in person. This place also smells like a combination of cleaning chemicals and perfume. The walls are painted black, chipped in the room, and the theme throughout is black and gold. Room feels dark. Overall, I feel utterly ripped off. This was my European vacation for which I've saved up both money and time. This experience clouded my Vienna experience with nearly zero-hospitality in a well-marketed, but clearly over-rated hotel. This place is a 2-star. I'm in a 4-star one in Salzburg now and the difference is night and day. Do not stay at Hotel Am Konzerthaus in Vienna unless you expect to be disappointed, uncomfortable, and possibly unwelcome. Again, this review is about everything except for the fine young man who is the manager. In any professional environment, he will stand out. I appreciate his kindness and help.

Dear esteemed Guest, Thank you for taking the time to share such a detailed account of your stay. We are genuinely sorry to read how disappointing your overall experience was.This is clearly not the impression we wish to leave, nor the level of hospitality we aim to provide. While we appreciate your kind words about our front office associate, we regret that your initial interaction at reception left you feeling unheard and poorly treated. We are also very sorry for the issues you encountered with the initial room allocation, the wake-up call requests that were not fulfilled and the resulting inconvenience to your plans. I would, however, like to mention that our associate did not mean to berate you or hinted that it was a mistake to book through any third party provider. She only tried to explain that due to the nature of the reservation, any communication regarding the booking itself needs to be done via the third party. Regarding the hotel’s design concept, we understand that the darker tones and overall ambiance do not appeal to every guest. Rest assured that your feedback has been taken into consideration, as it highlights areas where we clearly fell short. Thank you again for your openness. While we understand your disappointment, we hope you will still take away positive memories from the remainder of your travels and wish you a much more enjoyable continuation of your journey. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

We spent a very nice time in the hotel, everything was excellent. The hotel offers everything you need, close to the cen

Tripadvisor 评级 5.0/5

DusanDarija 商务住宿 - 经 TripAdvisor 认证的评论

Location of Hotel is good, everithing that you need is near, the hospitality is great, staff is very profesional, kind and helpful, food is very good, cleanless is very good, tho room is good have everything that you need. Hotel have a sool of Viena, very warm.

Very nice hotel made special by its staff

Tripadvisor 评级 5.0/5

ade2174 经 TripAdvisor 认证的评论

An enjoyable four-night stay here courtesy of Accor ALL reward nights. Good location to reach the centre of Vienna, with just a 10 minute walk to the ring road and the start f the heart if the city. The hotel looks a bit bleak and tired in the corridors, but the rooms are very nicely laid out, an excellent state of repair and spotlessly clean. Issues with the fan (no aircon), which only seemed to blow out boiling hot air. The bed was comfortable and the freebies in the room's fridge gratefully appreciated. Most of all, the staff we interacted with were first class, hence the 5-stars - nothing was too much trouble.

Dear Guest, Thank you very much for your detailed and kind feedback. We are delighted to hear that you enjoyed your four-night stay and especially appreciated the service provided by our team. It is wonderful to know that our staff helped make your stay memorable. Regarding the room temperature, we would like to clarify that our hotel is equipped with a central heating system, which provides warmth during the winter months, and cooling during summer months. We apologise you weren't aware of that and stayed in a very warm room. We are pleased that you enjoyed the comfort of your bed and the amenities in your room, and we hope to welcome you back on your next visit to Vienna. Kind regards, Melanie Huber Front Office Agent

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其他网络用户评价我们的酒店

  • 1,246 评论 9.6/10 位置
  • 1,356 评论 8.1/10 房间
  • 1,554 评论 9.1/10 服务
  • 21 评论 8.2/10 上网
  • 909 评论 9.2/10 早餐
  • 468 评论 9/10 清洁度
  • 422 评论 9.3/10 氛围

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