诺富特维也纳火车总站酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,511 评论

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Canettistrasse 6, Karl Popper 街四号停车场, 1100 维也纳, 奥地利

描述

酒店其他优惠

  • 酒店设有共享办公空间，适合进行创意工作

  • 设施齐全、宽敞明亮，可容纳 450 人的活动空间

  • 健身和水疗区位于 19 楼，可欣赏维也纳迷人的屋顶景观

  • 位于维也纳中央车站的现代城市酒店

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酒店位置

诺富特维也纳火车总站酒店

Canettistrasse 6, Karl Popper 街四号停车场
1100 维也纳
奥地利

GPS:48.18572, 16.37914

电话
传真 +43 1 90922661222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

THE FLAVE OF VIENNA

在 Vienna at THE FLAVE 品尝从现代高级菜到奥地利特色菜的美食。在贴有五颜六色瓷砖的城市起居室和通风的中庭中，享用单点菜肴或欢乐的 Share & Eat 上的菜肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,511 评论

TripAdvisor 评级  4.5/5  992 评论

卓越奖 2024

地點便利且住宿體驗愉快

客户意见评级 4.5/5

L. 情侣住宿 - 所有已确认评论

房間大，可以打開兩個大的行李箱沒有問題，飯店的備品如果有需要也可向櫃台索取；服務人員對於入住的賓客熱情，服務態度良好。 距離中央車站的距離相當近，交通相當便利。

Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. We're pleased that you found our location convenient and your room spacious enough for your needs. It's great to know that you appreciated our wide range of amenities and the warm hospitality provided by our staff. We strive to ensure that all our guests have a comfortable and enjoyable experience. We're also glad that our proximity to the main train station and excellent transportation links added to your convenience. We look forward to welcoming you back on your next visit! Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

無法寄存行李

客户意见评级 1.5/5

Alex 朋友住宿 - 所有已确认评论

當我從2/14退房後告知2/16會再次入住酒店，並詢問是否能寄存行李至2/16，酒店人員回說無法，以一家四星酒店而言，無法提供這服務實屬不妥。

Dear Ying Cheng W., Thank you for taking the time to tell us about your experience at the Novotel Wien Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kertu Reservation – Novotel Wien Hauptbahnhof

地點便利

客户意见评级 4.0/5

Ms12ic 家庭住宿 - 所有已确认评论

一如往常，中規中矩的👌住宿，櫃檯接待人員親切熱情。

Dear Iling C., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our Reception and Technical team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kertu Reservation – Novotel Wien Hauptbahnhof

Normally great - bad experience solo

Tripadvisor 评级 3.0/5

RobMTUK 经 TripAdvisor 认证的评论

This is the fourth time I've stayed at Novotel Wien Hauptbahnhof in the 12 months. I don't know if there will be a fifth. Firstly let me say the first three times I was travelling as a couple for two occasions and a family of four for the last. I also had breakfast. Each time everything was amazing, from the wonderful breakfast to the cleanliness of the rooms, the friendliness of the staff, and the nice free mini bar with a few drinks and snacks. This is why I decided to stay there again when I had to go back to Vienna alone. A totally different experience this time for 3 nights with no breakfast. I arrived at 9am after travelling since 3. I didn't expect a room so I asked to leave my luggage there and come back later. The receptionist was quite surly (unusual) and took my luggage. I asked when I could check in and was told it's 3pm (which is fair) but to come back about 1 and see if a room was available. I wandered around Vienna and came back at 1. They gave me my luggage back and then said the room wasn't ready. So I waited in the lobby until 2. They said the room still wasn't ready. So I waited in the lobby until 3pm. My room was ready then as it was supposed to be. This was annoying because as I'd been sitting in the lobby doing nothing for 2 hours I counted 10 people (couples) who checked in and went straight to their rooms. My room was next to the lift and so I could always hear noises from that area. The door hinge was broken, the kettle lid was broken, the shower tray was broken, and there was a big stain on the carpet. The tea and sugars I used from the tea/coffee making facilities were never replaced. Just two bottles of water in the minibar. None of these things would ruin a holiday or stay but they were just little indications that the 4 star quality and price of the room was not necessarily being lived up to. It certainly wasn't anywhere near as great as it had been the previous 3 times. So to summarise, as a solo traveller staying without breakfast I was not impressed. This may have been just bad luck. I would certainly think twice about staying here alone again.

Worst & disappointment experience! NOT recommend to stay in Novotel Wien Hauptbahnhof

Tripadvisor 评级 1.0/5

ETNN9099 Couples - 经 TripAdvisor 认证的评论

We were check in around 21:00 and standing in front of one guest in reception for check in. However this guest seems have problem regard his booking. It take already more than 10 mins then I asked reception whether have another colleague can handle as we were very tired and expect still take for long time to solve in front of guest. He replied to me that’s only him without any colleague or manager due to Sunday. What kind of International chain hotel there’s only one man in reception. We still waiting with few 2 hotel clients for assistance. Suddenly the guy from the bar came to reception desk and then assisted key changes and luggage handling. As a traveler, definitely want to get the room at once especially in the late evening. We not expect to express check in but at least not to wait such a long time without assistance and just the receptionist talking with the phone seems not care we are waiting. Believe it is an international chain hotel group under Accor management by Sebastian’s team. We were shocked for our first experience. On 9 Jan around 08:40, we arrived the restaurant for breakfast. None of the associates stand in counter to greet guest and I thought inside the restaurant is busy. When we entered the restaurant, there were only 2-3 tables, almost empty, the lady with black shirt not even approached to me and asked for my room number. No greeting at all, no smile. Is it a standard to have this ‘ good morning sir, may I have your name and room number instead of immediately ask what room number, really felt impolitely to guest. Then I went around the buffet table and just hear the associates chatting and laughing loudly in the working station and even gathering three to four staffs talking together with nothing to do. I’m very surprised is that Novotel standard like this. I’m very upset to express for my feeling to your hotel even less than 2 stars standard, just like a fast food restaurant, self seating and buy the food. My wife ran to asked 2 ladies wearing in black shirts m to stop chatting as we l wanted to have a little bit quiet place and can listen to the background music to have breakfast but disturbed their noise ignoring sound. Both ladies were smiling to my wife and showed to her who are you and we not care with disgusting smile to her. At that moment, one gentleman with white shirt was approached to them and understood the situation and seems not care too. These two ladies keep chatting, cleaned and set up a table together, so it is the way they can keep chatting. That’s why I totally understood there’s no associate stand in front of entrance counter to greet guest for check room number. In addition staff seems even not care to vacuum the floor, table next to buffet station with a noisy sound again when the guest eating. What amazing job they are doing, suddenly 3 of them (those 2 ladies and that gentleman) one by one went back to back of house, kitchen, seems vacuum cleaner out of service, no one take care the guests at restaurant. What kind of service and kind of hospitality? I don’t know those staffs is causal or full time but I can see that no management organize to manage their job without standards . The service attitude is the worst what I even see. Except one staff wearing brown shirt seems chef or handle buffet station, he does his job to ensure the food station with sufficient food. Overall the breakfast is only one point is positive but still need to improve as they don’t have oven to heat the bread. Lastly when we checked out and wanted to ask the GM email address to express our disappointment and asked the receptionist to get it to us upon our departure. When check out, the receptionist replied she’s a new staff here and GM, he or she is a meeting, so not able to meet up . My wife said not just want to have email address. She said not know where to get it to us. Will it be alternative email address or any options for guest to express their comment? Is it a basic standard training for a new staff know how to reply guest general inquiries before send them on stage to work? I really hope the top management can take it seriously to investigate and look in this matter, CCTV?, Totally NOT recommend who wants to stay in this hotel and I’m happy you can reply to me directly or you can provide your email address for further discussion.

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us to identify areas for improvement. We understand how frustrating it can be to wait in line and we apologize for the delay you experienced at check-in. At Novotel we strive to provide excellent and friendly service to all our guests and we are sorry that your experience did not meet this standard. Please note that we discussed this with our upper Management as well. We took this case to further train our staff in order to provide a better service in the future. We take these reviews very seriously and are committed to ensuring that you have a more pleasant experience on a future visit. Thank you again for your review as it enables us to improve our customer service. Best wishes Victoria - Reservation Manager Novotel Wien Hauptbahnhof

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其他网络用户评价我们的酒店

  • 1,797 评论 9.7/10 位置
  • 1,624 评论 8.1/10 房间
  • 1,323 评论 8.4/10 服务
  • 44 评论 6.9/10 上网
  • 1,068 评论 9.2/10 早餐
  • 706 评论 8.3/10 清洁度
  • 426 评论 9.7/10 氛围
  • 384 评论 8.5/10 设施

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