诺富特维也纳火车总站酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,069 评论

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Canettistrasse 6, Karl Popper 街四号停车场, 1100 维也纳, 奥地利

描述

酒店其他优惠

  • 酒店设有共享办公空间，适合进行创意工作

  • 设施齐全、宽敞明亮，可容纳 450 人的活动空间

  • 健身和水疗区位于 19 楼，可欣赏维也纳迷人的屋顶景观

  • 位于维也纳中央车站的现代城市酒店

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酒店位置

诺富特维也纳火车总站酒店

Canettistrasse 6, Karl Popper 街四号停车场
1100 维也纳
奥地利

GPS:48.18572, 16.37914

电话
传真 +43 1 90922661222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

THE FLAVE OF VIENNA

在 Vienna at THE FLAVE 品尝从现代高级菜到奥地利特色菜的美食。在贴有五颜六色瓷砖的城市起居室和通风的中庭中，享用单点菜肴或欢乐的 Share & Eat 上的菜肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,069 评论

TripAdvisor 评级  4.5/5  1,017 评论

卓越奖 2024

Good location, but could be improved

Tripadvisor 评级 3.0/5

tourist_tales 经 TripAdvisor 认证的评论

Kind of a mixed review, I would have put it more a 3 1/2 star. So, to begin with a few things that could be better, it is unclear the difference between a family room for 1 child or a family room for 2 children. Novotel wouldn't tell me in advance in writing what the difference was, and said I needed to call them in Austria and they would help. I booked one for 2 children, at slightly higher rate, as it looked like it provided a double sofa bed. When I turned up, only a single sofa bed was set up. A quick chat to reception and it was altered, new sheets, new pillows and sorted within 10 mins. the double sofa bed had 2 separate mattresses which were different thicknesses which wasn't good, but my child said it was comfy enough. The air con didn't work well, it was heat or cold air, never balanced so night was a constant under duvet, then out until it went cold then back in. A fridge provided in the room is good, but a sticker saying the contents are free, and all they provide is 2 sparkling waters was more insulting than offering just a fridge to use. 27 euro for breakfast is excessive in my opinion, and I didn't pay it, so don't know how good it was. Positive, room was clean, staff very friendly, and when raised the issue about the bed, responded fast, couldn't ask for more. The location is also excellent and great public transport links. I probably would stay again, but only due to cleanliness and location

Thank you for taking the time to share your experience with us. We're pleased to hear that you appreciated the cleanliness of the room, the friendliness of our staff, and our excellent location with great public transport links. We do apologize for the confusion regarding the family room setup. We understand the importance of clear communication, especially when it comes to booking a room that fits your needs. We regret that the room didn't initially match your expectations, but we're glad that the issue was resolved quickly by our team. We will review our room descriptions to ensure we provide more accurate information in the future. Regarding the air conditioning, we understand the discomfort it caused. The system is currently set to heating mode for the season, and unfortunately, we are unable to adjust the cooling during this time. We apologize for any inconvenience this may have caused, especially when outdoor temperatures are still high. We hope this explains the issue, and we appreciate your understanding. As for the minibar, we would like to clarify that it is always included in our rooms, but the contents do vary depending on the room category. In standard rooms, we provide 2 bottles of mineral water, which are not refilled during your stay. In our Executive rooms, Junior Suites, and Suites, the minibar is fully stocked (water, soft drinks, beer, snacks, etc.) and replenished daily. We understand that you were expecting more variety, and we apologize for any disappointment this may have caused. Lastly, we also take note of your feedback regarding the breakfast price. We understand that value is an important factor when considering breakfast options, and we appreciate you sharing your thoughts with us. Thank you once again for your valuable feedback. We are glad that our staff were able to resolve the issues promptly, and we look forward to welcoming you again in the future. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

Memorable stay

Tripadvisor 评级 5.0/5

David_Calu 经 TripAdvisor 认证的评论

Well maintained property with functional facilities. Located to connect center and international spots easily. Breakfast fresh and delicious with various treats. Rooftop SPA was amazing in the evenings, Sadly there is no swimming pool, but the views have been unforgettable. Cheers to Sasha and Alex at the lobby bar, friendliest members of the entire team 🙋🏻‍♂️ definitely stay again if i revisit this wonderful city

Thank you for sharing such a wonderful review. We’re thrilled to hear that you had a memorable stay with us and that you found our property well-maintained with functional facilities. It’s great that our location was convenient for your travels, connecting you easily to both the city center and international spots. We’re also pleased you enjoyed our fresh and delicious breakfast options, as well as the unforgettable views from the rooftop SPA. We’re especially grateful for your kind words about Sasha and Alex at the lobby bar. They will be happy to know they made such a positive impression. We understand your wish for a swimming pool, and while we don’t have one, we’re glad the views made up for it! Thank you for your recommendation, and we look forward to welcoming you back the next time you visit this beautiful city. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

Great location for the main railway station but a distance from the city centre.

Tripadvisor 评级 5.0/5

David T Friends getaway - 经 TripAdvisor 认证的评论

As we were arriving and departing by train we wanted a hotel near to the station. And this one is ideal. Only 2 minutes walk out of the side entrance to the station. The ground floor and reception are airy and modern, and the receptionist was very efficient and informative. The rooms were spacious and functional, with comfortable beds and a quiet environment. Breakfast was quite expensive so we decided to eat out and there is plenty of choices of places for a light breakfast in and around the station. The downside to staying in this location (no fault of the hotel) is it is a 20-30 minute tram ride to the centre. The underground would be quicker but the line past the main railway station was closed when we visited. The trams were crowded at all times of the day and it was quite confusing understanding how to navigate the transport system (and purchase tickets). I would definitely recommend this hotel.

Thank you for your detailed feedback. We're thrilled to hear that our location worked well for your travel plans, with the close proximity to the train station making your arrival and departure easier. It’s also great to know that you found the ground floor and reception area modern and comfortable. We appreciate your kind words about the efficiency and helpfulness of our receptionist; we strive to make every guest's experience as smooth as possible. We’re glad you enjoyed the spacious rooms and quiet environment, providing a relaxing space during your stay. We understand that breakfast options can vary in preference, and we’re happy you found alternatives nearby to suit your needs. As for the distance to the city center, we agree that it can take a bit of time to reach, but we hope you had the chance to explore the beauty of Vienna. Thank you for recommending us! We truly appreciate your feedback and hope to welcome you back for another stay in the future. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

A great hotel meets every expectation

Tripadvisor 评级 5.0/5

Christopher W 经 TripAdvisor 认证的评论

WE have stayed un the Novotel on a regular basis since 2017. The service as usual is always very good. We arrived by train from Frankfurt which was delayed. Stephan was on duty at reception and he helped us sort our room out. He is a credit to the Hotel Bar staff are also very good

Thank you for your wonderful feedback and for being such a loyal guest since 2017! We’re delighted to hear that you consistently enjoy your stays with us. It’s especially great to know that Stephan was able to assist you after your delayed train, and we’ll be sure to share your kind words with him. Our bar staff will also be pleased to hear your compliments. We truly appreciate your continued support and look forward to welcoming you back for many more great experiences. Best regards, Christoph Reservation - Novotel Wien Hauptbahnhof

Nice hotel, excellent location

Tripadvisor 评级 5.0/5

Christine D Couples - 经 TripAdvisor 认证的评论

Stayed for 2 nights (separated by two weeks). Both rooms were excellent, clean and well appointed. Located next to the station, so really good for access to all areas of Vienna and for our trains, arriving and departing! The staff were friendly and very helpful. The breakfast was very good, plenty of choices. We used the restaurant and were very impressed, the food was really good. Highly recommend and will definitely stay here again next time we are in Vienna

Thank you very much for your thoughtful review! We're thrilled that you enjoyed both stays with us and that our prime location next to the main train station made it easy for you to explore Vienna and manage your travel plans smoothly. It’s fantastic to hear that our clean, well-appointed rooms provided the comfort you were looking for and that our team made you feel welcome with their friendly and helpful service. We’re especially pleased that you enjoyed the breakfast, finding plenty of options to start your day, and that your dining experience in our restaurant left a positive impression with the quality of food. Knowing that you would highly recommend us and plan to stay again means a lot to us—we’ll be ready to make your next visit just as enjoyable. We hope to welcome you again soon. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

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其他网络用户评价我们的酒店

  • 2,097 评论 9.6/10 位置
  • 1,908 评论 7.6/10 房间
  • 1,481 评论 7.9/10 服务
  • 45 评论 6.4/10 上网
  • 1,087 评论 8.8/10 早餐
  • 808 评论 8.1/10 清洁度
  • 446 评论 9.4/10 氛围
  • 164 评论 8.1/10 运动休闲

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