Booking was easy & so was our check in. Staff were very helpful. We stayed in a suite which was a bit dated. However, it was reasonably priced for our one night stay. We would use this hotel again if we wanted to go back to Greenwich.

weve been to this hotel before prepandemic and this was first time post pandemic. everything same as previously except chaos at breakfast. previously it was self serve buffet and staff got you your hot drinks. this time you sat at a table and staff took your food order and drinks order. total chaos as not enough waiting staff. they prioritised food order and forgot drinks orders. girl at bar doing drinks orders didnt seem to have a speed button. if she went any slower she would stop altogether. if going to continue this way then need more staff on covering less tables. manager was bringing food out and clearing tables it was that busy. people getting angry at waiting times

I've stayed here before on business and thought it would be a great place for the kids too. Booked two rooms for 3 people in each for two nights. Rooms were only made up for two people each, got bedding sent up at 10pm but turned out to be missing a duvet cover. The staff are very friendly and helpful but seem overstretched. The strangest thing here is that there's no way to contact reception other than in-person; there's no WhatsApp number as in other Accor hotels, there's no guide on the phones in-room, and even the hotel phone number found on the web doesn't work. Also, why do hotels leave one small shower gel tube for 3 people over two nights?

Bath tub that you can close, sink that you can't open, thin walls, carpet hors d'age, room close from elevators and noise despite request of a quiet corner room away from noise... Good location near the train and the DLR and much cheaper than downtown locations...

Having stayed at this hotel for many years there are still repeated issues that have not been addressed. The check in process is slow & cumbersome. The same issues apply even though I'm a platinum card member every time they ask for my credit card details even though they are on my account profile. There appears to be no consistent process that is followed as each time it is painfully slow & inconsistent.