Mercure Bergamo Centro Palazzo Dolci 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,034 件のレビュー

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Mercure Bergamo Centro Palazzo Dolci - Image 1
Mercure Bergamo Centro Palazzo Dolci - Image 2
Mercure Bergamo Centro Palazzo Dolci - Image 3
Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, イタリア

説明

ホテルのその他の情報

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

当ホテルの客室

ホテル所在地

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
イタリア

GPS:45.692409, 9.672681

電話番号
ファックス +39 035 218008

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス
建物付近
  • 駐車場

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,034 件のレビュー

トリップアドバイザーの評価  3.9/5  1,684 件のレビュー

Nice rooms, but experience let down by overall frontline service.

トリップアドバイザーの評価 2.0/5

Bletchley31 トリップアドバイザー認証口コミ

Hotel room is large and comfortable, gentleman checking us in very pleasant. Location excellent for the lower town activities. Unfortunately there was a lot that let the overall experience down. Of 2 lifts, one was out of action the whole 3 days we were there even though the hotel was busy. The free internet was unavailable for a whole day - no explanation offered, when we enquired we were advised there was a problem . Having added on a 3rd night booking (prior to our travelling) when we went out the 3rd day we returned to the room (top floor, delays in getting lift) to find the access card had been de-activated, so had to wait several minutes trying to get a lift back down to reception. On returning to room, access to (the now restored) internet was again unavailable as unbeknown to us it had been deactivated with the original access card and the original passcode no longer worked, presumably the reception staff are not aware of this knock-on effect. On arrival at the hotel (we booked the more expensive privilege double room) there were 3 tea and 2 coffee sachets and 3 milk provided. Although later we asked for additional milk we were only allowed 2. The coffee we used on arrival was never replaced. Disappointingly the hotel only provides paper cups, which are not very practical for re-use. We did try to obtain a couple of cups at the breakfast area but were not allowed to take them out of the restaurant. There is a clear lack of communication by the staff to acknowledge known problems to make guests aware (out of order lift, internet issues, replacement access cards / internet codes). Unfortunately we found a number of the reception staff unfriendly and dismissive, which is a shame as a couple were very nice. We did try to address our concerns on-site with a manager / duty manager but were advised there wasn’t one on duty that day. Overall resulting in a poor experience of a hotel we thought was a good brand hence the rating given, however Bergamo is a very beautiful town and local staff in nearby restaurants are excellent. Enjoy.

No WiFi. No bar. No coffee cups.

トリップアドバイザーの評価 2.0/5

George S トリップアドバイザー認証口コミ

Another once decent hotel chain ruined by Accor’s cost accountants. I’ve been used them for decades, but now only use if there is no reasonable alternative. I only booked because other friends in my party had already made reservations. Every trip reveals more mean penny pinching cuts. This time there were only paper coffee cups, a tiny towel, no toiletries, a tiny double bedroom. There was no WIFI for at least 24 hours, which was both inconvenient and expensive. It was still down when I was forced to check out early. Staff just said it had been reported and to use McDonalds or Starbucks, which were several minutes away. There were missing room numbers and arrows from signs opposite lifts on both the 3rd and 4th floors (possibly more). We were there for 3 days and we never saw the bar open.

Always stay here - but check in process this time was agonisingly slow

トリップアドバイザーの評価 4.0/5

TripFiction トリップアドバイザー認証口コミ

If we are passing through Bergamo, we always like to stay at this hotel. Everything works well, location (near the station) is good and the rooms are everything you would wish for. This time it was clear at check-in that staffing numbers are insufficient and/or check-in processes are poor. It took us 25 minutes to check in and watching that 1 minute video on a loop whilst the receptionist was on an important call, situated behind the desk could drive anyone mad. Anyway, a disappointing introduction.

Mean spirited and not helpful

トリップアドバイザーの評価 3.0/5

Alan O トリップアドバイザー認証口コミ

In every way the hotel was just slightly disappointing with kettle not working on arrival. Strange to find the milk ration for the room was limited with reception reluctant to give us more than a couple extra. Strange that a hotel this large would have so few ironing boards that they were rationed by time to 1 hour per borrow. The air conditioning seem particularly poor, resulting in you having to open the window to get a cool night's sleep and being serenaded by the local homeless population who would shout and holler all night on the street below. Breakfast was okay plentiful and fresh.

Good location. There was room for improvement.

トリップアドバイザーの評価 3.0/5

JarmoT67 トリップアドバイザー認証口コミ

We had good experiences with the hotel from a previous trip, so we ended up booking a room at a familiar hotel for our holiday in Bergamo. We ended up booking the Privilege Room because we wanted a better room than before. According to the room information, it was also supposed to have a balcony. The disappointment was that there was no balcony and anyway the Standard room we stayed in before was even better. So we didn't get value for money. One morning we came for breakfast a little later, when we couldn't get a table. In addition, e.g. spoons, coffee cups and coffee (!) had run out. The bed was good and firm.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,477 件のレビュー 9.3/10 ロケーション
  • 1,714 件のレビュー 7.5/10 客室
  • 1,136 件のレビュー 6.9/10 サービス
  • 38 件のレビュー 6.2/10 インターネット
  • 1,074 件のレビュー 6.9/10 朝食
  • 939 件のレビュー 7.8/10 快適さ
  • 603 件のレビュー 7.3/10 清潔さ
  • 376 件のレビュー 4.9/10 料理

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