イビス ミラノ チェントロ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,884 件のレビュー

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Via Finocchiaro Aprile 2, CIN: IT015146A12HOLV2MZ, 20124 ミラノ, イタリア

説明

ホテルのその他の情報

  • 歴史地区の公共交通機関からすぐ近く：トラム 1 と地下鉄レプッブリカ駅

  • レベルの高いバーサービス。屋外テラスで食前酒を楽しんだり、ランチをテイクアウトしたりするのに最適です。

  • 中央駅、コルソ ブエノス アイレス ショッピング街、LGBTQ+ エリアから近く

  • 無料 Wi-Fi、業務イベント用ビジネスルーム、ペット可、ジム

  • 屋内有料駐車場（スペースに限りあり、予約不可）

当ホテルの客室

ホテル所在地

イビス ミラノ チェントロ

Via Finocchiaro Aprile 2, CIN: IT015146A12HOLV2MZ
20124 ミラノ
イタリア

GPS:45.477978, 9.201672

電話番号
ファックス +39 02 659 8026

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

LINEAUNO BISTRO

レストランをご利用ください。Lineauno Bistrot は、ミラノのトラットリアをオマージュし、モダンな解釈を加えたレストランです。トラムのストリートや都会をイメージした空間をご満喫ください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,884 件のレビュー

トリップアドバイザーの評価  3.6/5  8,261 件のレビュー

Very noisy room on the top floor

トリップアドバイザーの評価 3.0/5

509vlad トリップアドバイザー認証口コミ

We checked in on December 31st and were assigned a room on the top floor, which turned out to be very noisy. There were two constant sources of noise: a low-frequency humming, likely from rooftop air-conditioning units; another continuous noise inside the room, possibly from refrigerant pipes or technical systems. The noise was present throughout the night and made it very difficult to sleep. We were told all rooms were fully booked, so nothing could be done that night. Fortunately, the next day we were moved to a quieter room, which helped, but the first night left a negative impression. It also seems the hotel has renovated and non-renovated rooms. We booked a room based on photos of a renovated room, but ended up in an older, non-renovated room, which did not match our expectations. Pros: good location, close to park, transport nearby. Cons: noisy rooms on the top floor, no kettle in the room (hot water requires walking around the hotel). Overall, the hotel is fine for location, but room assignment and noise control need improvement.

Dear Vladislav, Thank you for taking the time to share your experience with us. I sincerely apologize for the discomfort you encountered during your stay, particularly concerning the noise levels in your initial room. We understand how crucial a peaceful environment is for a restful night, and I regret that your first night did not meet this expectation. It is unfortunate that we could not assist you with a room change at that time due to full occupancy. I also appreciate your feedback regarding the room assignment. We strive to provide accurate representations of our accommodations online, and I regret that your experience did not reflect the quality of our renovated rooms. Please note that all room details, including their specifications, are accessible on our website prior to booking. Your comments regarding the kettle and hot water access have been duly noted, and I thank you for bringing them to our attention. We hope to welcome you back in the future for a more enjoyable stay. Oliviero - Guest Relations Manager

Cleaning lady took item that was not returned

トリップアドバイザーの評価 1.0/5

Marie N トリップアドバイザー認証口コミ

The cleaning lady had taken from my room a nice cardboard bag from a Milanese niche perfumery shop. I had kept it carefully and I certainly had not disposed of it. The cleaning lady pretended that she had not taken it. The manager on duty reacted with the following sentence: « I trust the staff and I want to trust the customers ». He left me like this, my bag was not returned and I received no further feedback. How am I supposed to trust the cleaning staff or for that matter hotel management of Ibis after this experience? Trust is gone.

Dear Marie, Thank you for sharing your experience. I am truly sorry to hear about the incident involving your item. Please accept my sincere apologies for the distress this has caused you. We take matters related to our guests' belongings very seriously, and I understand how frustrating it must have been for you. While I appreciate your feedback regarding the response you received from the management on duty, I assure you that we strive to maintain a high level of communication and trust between our guests and staff. It is regrettable that this situation did not meet your expectations, and I will ensure that your comments are shared with the appropriate team members for consideration. We value your trust and hope you will allow us the opportunity to restore your confidence in our hotel in the future. Best regards, Oliviero - Guest Relations Manager

Excellent option for the city break!

トリップアドバイザーの評価 5.0/5

Nana666 トリップアドバイザー認証口コミ

We stayed at this hotel one night. The hotel was simple and nice. Our room was triple and big enough. The staff was very helpful. The breakfast was EXCELLENT!!! Very big variety!!! The tram stop was next to the hotel. Also they offer parking with 30€ per day.

Dear Naira, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be a great option for your city break and that you enjoyed our breakfast variety, helpful staff, and convenient location. We appreciate your feedback and look forward to welcoming you back on your next visit. Oliviero - Guest Relations Manager

Nice hotel

トリップアドバイザーの評価 5.0/5

Scott E トリップアドバイザー認証口コミ

Nice hotel certainly one of the better Ibis hotels that I've stayed at. Cheap pizza takeaway around the corner rather than wasting money in city centre restaurants. Location annoying as it's a fair walk to the attractions. Only 1 lift working so you have to wait ages.

Dear Scott, Thank you for your positive feedback regarding your recent stay. I appreciate your comments about our hotel and the local dining options. I apologise for the inconvenience caused by the location and the lift situation. Your insights are valuable to us. Oliviero - Guest Relations Manager

Disappointed

トリップアドバイザーの評価 3.0/5

David C トリップアドバイザー認証口コミ

The hotel is in a good location. It is clean & in most cases, the staff are polite & helpful. Unfortunately, there was an issue with the lifts & only one was working, so getting to & from the 8th floor was problematic. The noise from the tramway is somewhat annoying. Our biggest problem was the bar, which didn’t seem to have enough glasses & on the Saturday, after a fantastic night at the San Siro, we got back at around 11:50, only to be told we could not get served because the bar was closing. Sadly, I would not stay at this hotel again.

Dear David, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and the cleanliness of our hotel, as well as the politeness of our staff. However, we sincerely apologize for the inconveniences you faced during your stay. We understand that the lift issue caused difficulties in accessing your room, and we appreciate your patience during that time. Regarding the noise from the tramway, we recognize that this can affect guest comfort. day. We regret that this impacted your experience. Thank you once again for your comments, and we wish you all the best in your future travels. Oliviero - Guest Relations Manager

との提携 TripAdvisor

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