Novotel Париж Эйфелева башня 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 3 204

Гарантия
лучшей цены
Novotel Париж Эйфелева башня - Image 1
Novotel Париж Эйфелева башня - Image 2
Novotel Париж Эйфелева башня - Image 3
Novotel Париж Эйфелева башня - Image 4
61 quai de Grenelle, 75015 ПАРИЖ, Франция

Описание

Особенности отеля

  • Отель в центре города, в 10 минутах ходьбы от Эйфелевой башни

  • Частная охраняемая платная автостоянка

  • Крытый бассейн с подогревом: бесплатный вход, требуется бронирование; фитнес-зона и сауны

  • Семейные номера, Wi-Fi

  • 30 конференц-залов, 3000 м² с гибкой планировкой

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Расположение отеля

Novotel Париж Эйфелева башня

61 quai de Grenelle
75015 ПАРИЖ
Франция

GPS:48.849778, 2.282836

Телефон
Факс +33 1 40 58 24 44

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 3 204

Рейтинг TripAdvisor  3.5/5  Отзывов: 6 280

Below expectations

Примечание: Tripadvisor 3.0/5

ANIL K Реальные отзывы TripAdvisor

Excellent location in the Eiffel tower area. Rooms are terrible. the second bed is a sofa cum bed with absolute discomfort. The toilet and bathroom are separate and very small. There is no wash basin in the toilet and for washing hands one has to use bathroom. This is ridiculous. No water bottles are provided in the room. The standards of service is poor. In the breakfast, there is same menu everyday. We stayed for five nights and felt totally bored with the same menu. There is huge scope for improvement,if management would care. There is no value for money here.

Dear akk1948, Thank you for sharing your feedback regarding your recent stay at Novotel Paris Centre Tour Eiffel. We are pleased to hear that you appreciated our excellent location in the Eiffel Tower area. However, we regret that your experience with the room and services did not meet your expectations. Regarding the second bed being a sofa bed and the design of our bathroom facilities, we apologize for any inconvenience caused. Your comments will be taken into consideration as we continue to improve our guest experience. In our commitment to sustainability and reducing plastic waste, we no longer provide water bottles in the rooms. Instead, we offer complimentary still and sparkling water stations in the lobby for our guests' convenience. We also apologize for the lack of variety in the breakfast menu during your stay. We are always looking to improve and your feedback is invaluable to us. Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide you with an improved experience. Best regards, Marie Bourguignon Guest Relation Manager

Very Good Stay - Terrific View & Location

Примечание: Tripadvisor 4.0/5

MaharshS Реальные отзывы TripAdvisor

Mercure Paris offers a pretty fantastic experience for guests. The hotel is located in a prime spot right next to the Eiffel Tower, providing great views and a convenient location with two metro stations just a 5-7 minute walk away. The room, especially the largest one booked by us, was spacious by European standards and includes separate facilities for the commode and bathing area. The staff is extremely helpful, with a special mention of an Indian / Asian staff member (unfortunately we didn't catch his name) at the reception and he went above and beyond to assist us with transporting our bags in the middle of the night. The breakfast is was good, featuring a wide variety of options. The hotel itself was quite swanky, sky-scraper experience and has a pool, multiple restaurants, and a bar. Overall, highly recommend Mercure Paris for its exceptional location, views, and overall luxurious experience, making it a must-stay destination in Paris.

Dear Mr Maharsh S, What a pleasure to read you! Thank you very much for taking the time to write to us about your stay with us. We are delighted to hear that you enjoyed our location close to the Eiffel Tower. We are particularly pleased to hear that your upgrade to a beautiful spacious room, with a great view, made your stay memorable. It was also great to hear that the breakfast was to your liking and that you enjoyed the hotel itself. Our teams work hard every day to provide you with the best possible service and we are delighted to hear that this was the case during your stay with us. We will pass on your great feedback to our teams. We look forward to seeing you again, Victor Lejarre - Guest Relation

Extremely rude staff - Ahcene

Примечание: Tripadvisor 1.0/5

YH K Реальные отзывы TripAdvisor

We arrived at the hotel earlier than the check-in time. When this happens in the US, they usually give us early check-in (of course, sometimes they don't, so we knew they could refuse too), so we were in line at reception, hoping to ask. Then a guy named Ahcene, who looked like a manager or something, walked by and yelled at us very rudely, "Check-in is at 4:00; come back then!!". We kept standing in line anyway to ask the reception staff if we could get an early check-in because we were unsure who Ahcene was. Then Ahcene went off to do something else and came back out and yelled again, "I said 4:00!!! Come back at 4:00!!!". I was confused as to whether I was there as a customer or a prisoner of this hotel. It was very insulting. It was a level of verbal abuse that no human being should ever do to another human being in modern society. There were four of us traveling together; we were lawyers and other high-profile professionals, and we had never experienced such disrespect in our lives, at least in the past ten years. If Ahcene is indeed the manager, I think this person should be fired from the hotel. He had many choices: to ask us politely or just let us ask questions at the reception desk. Can't we have the freedom to ask questions at the reception desk? Or can't he politely ask us if it's too busy now and cannot give us an early check-in? (It was not that busy. There was only one group in front of us in the reception desk line.) It was an extremely unpleasant experience (it was the worst experience in my last ten years and also in the whole European continent).

Service Below expectations

Примечание: Tripadvisor 2.0/5

Nandan D Семьи - Реальные отзывы TripAdvisor

We booked Executive Room with 1 Queen Bed with sofa bed. Room was clean and tidy. Very poor service. No bottled water, No dental kit or shaving kit in the bathroom. There is a so called EasyStore in the lobby area. If you want something pay 50€ deposit and buy what you need. Rooms span 25 floors Breakfast Resturant is much smaller. Expect at least 20 - 25 minutes waiting in a queue to have your breakfast. Housekeeping is average and Staff is very rude if you point out any cleanliness issue.

Dear Nandan D, Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not live up to your expectations in terms of service and amenities. We would like to inform you that we have taken note of your comments regarding essential items such as bottled water, dental and shaving kits. To cater for these needs, we have set up an EasyStore in the hotel lobby, accessible 24 hours a day, 7 days a week, where you can purchase these items for a deposit of €50. As for your comments about the size of the breakfast restaurant and the waiting time, we sincerely regret any inconvenience caused. We also apologise for any negative experiences with our staff and any misunderstandings that may have arisen during your interaction. A courteous and professional service is our priority and we take your feedback very seriously. We appreciate your valuable feedback which helps us to identify areas for improvement. We look forward to welcoming you back and providing you with a more pleasant experience that meets our high standards. Yours sincerely Marie Bourguignon Guest Relation Manager

Perfect Location to visit everywhere

Примечание: Tripadvisor 5.0/5

Lindsay F Реальные отзывы TripAdvisor

Great hotel close to everything, all clean and in good order. Right next to a big shopping mall,the metro getting you to all the places of interest was very close. A great restaurant near by called Islanda. Only fault no drawers to put clothes in and lifts a bit complicated.

Dear LindsayF268, Thank you for taking the time to share your feedback following your recent stay with us. We're thrilled to hear that you enjoyed our hotel's convenient location, finding it close to everything you needed and near the metro for easy access to Paris's attractions. It's wonderful to know that you found everything clean and well-maintained during your stay. Your comments about the lack of drawers and the complexity of the lifts have been duly noted. We appreciate your feedback as it helps us identify areas where we can make improvements for our guests' comfort and convenience. We hope you had a great time exploring Paris, and we look forward to welcoming you back for another visit soon. Best regards, Marie Bourguignon Guest Relation Manager

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Другие интернет-пользователи оценили наш отель

  • 2 567 Отзывов 9.4/10 Расположение
  • 3 376 Отзывов 5.2/10 Номер
  • 2 691 Отзывов 6.8/10 Сервис
  • 38 Отзывов 5.5/10 Интернет
  • 1 389 Отзывов 4.5/10 Комфорт
  • 1 232 Отзывов 6/10 Завтрак
  • 1 191 Отзывов 4.9/10 Чистота
  • 949 Отзывов 4.5/10 Удобства

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