Novotel Париж Эйфелева башня 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 2 807

Гарантия
лучшей цены
Novotel Париж Эйфелева башня - Image 1
Novotel Париж Эйфелева башня - Image 2
Novotel Париж Эйфелева башня - Image 3
Novotel Париж Эйфелева башня - Image 4
61 quai de Grenelle, 75015 ПАРИЖ, Франция

Описание

Особенности отеля

  • Отель в центре города, в 10 минутах ходьбы от Эйфелевой башни

  • Частная охраняемая платная автостоянка

  • Крытый бассейн с подогревом: бесплатный вход, требуется бронирование; фитнес-зона и сауны

  • Семейные номера, Wi-Fi

  • 30 конференц-залов, 3000 м² с гибкой планировкой

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Расположение отеля

Novotel Париж Эйфелева башня

61 quai de Grenelle
75015 ПАРИЖ
Франция

GPS:48.849778, 2.282836

Телефон
Факс +33 1 40 58 24 44

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 2 807

Рейтинг TripAdvisor  3.5/5  Отзывов: 6 320

Disappointing Services!

Примечание: Tripadvisor 1.0/5

amitgrover2000 Семьи - Реальные отзывы TripAdvisor

One of the worst hotels we have ever come across. The day we got the room, the room was not prepared. No bell boy / trolly to take our luggage upto the room. Room was at 31 st floor but lift goes until 30th floor. If you want to take the service you need to pay a tip asked by the employees directly. No slippers, no basic provisions like water, milk etc for coffee. Waited for 1 hour to get the slippers. We were told that the slippers will be provided if they have enough quantity. Called to re-fill toiletries as had very less or empty. No body turned up. Later we were informed that we have to go and refill water at the reception. Overall very inconvenient stay. Writing this review when we are still at the hotel. One can understand the inconvenience levels. Donot know if management really hears. Really disappointing!

Dear Amit Grover, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused. Your feedback regarding the room preparation, luggage assistance, and the availability of basic amenities such as slippers, water, and toiletries is very concerning. Please rest assured that we take these issues seriously and will address them with our team immediately to prevent such occurrences in the future. We sincerely apologize for the delays and the lack of clarity regarding our services, as well as the disappointment you experienced. If you are still staying with us, we encourage you to reach out to the Guest Relation Desk in front of the reception, who will be more than happy to assist you and ensure the remainder of your stay is as comfortable as possible. Your comments are invaluable for helping us improve, and we truly hope you will give us an opportunity to make amends and provide you with a much better experience in the future. Anaëlle Minfir - Guest Relation

Good Location

Примечание: Tripadvisor 4.0/5

AngusPhua Семьи - Реальные отзывы TripAdvisor

I am actually pretty surprised by the negative reviews because our stay was really good. We booked the superior queen room with sofa bed and was given a room on the 27th floor. Room was really clean and nice, and seemed to have been refreshed 1-2 years back. Check-in by Lya was really pleasant and quick; a call to set up the sofa bed was also responded to promptly. I read some reviews about lifts being slow but did not experience any of this at all. In fact, their lift system is used at many offices around the world to ensure security and efficiency. We did not pay for the hotel breakfast but went for the Starbucks that was just about 5 minutes walk away. There are several cafes around and pasties were just coming out of the ovens at about 7.30am! Overall, good stay and may consider coming back again if in Paris.

Dear Angus Phua, Thank you so much for sharing your positive experience ! We're thrilled to hear that your stay was enjoyable and that you were satisfied with your room and the service. It's great to know that the check-in process with Lya was smooth and that you appreciated the quick response to your request. We're also happy to hear that you found the lift system efficient and that you had a pleasant time exploring the nearby cafes. We look forward to welcoming you back whenever you're in Paris! Anaëlle Minfir - GUEST RELATION

Worn out from 2nd floor and up.

Примечание: Tripadvisor 2.0/5

kimbK7853CL Деловые путешественники - Реальные отзывы TripAdvisor

I had booked a room with queen size bed for me and my wife, but when I arrived i was told that they only had twin beds and that there was nothing to do about that until next day. That was the first of many disappointing things about this hotel. The lobby is beautiful and you could expect the room to be alike, but they are old and poorly maintained. The beds were screaming for help and the bathroom in particular is falling apart. As I actually got my Queen size bedroom the next day. I understood that I were not just unlucky. That room was exactly the same. To top if off I had to stand in line to get my Breakfast 2 days in a row. Not so much because it was crowded, but because the staff insisted on appointing me a table… The location is nice, but all in all The hotel does not deserve the stars.

Dear Mr. Kimb, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the initial confusion regarding your room assignment and the inconvenience caused by not having the queen-size bed available upon arrival. We understand that this was disappointing, and we regret that it affected the start of your stay. Additionally, we are sorry to hear about the condition of the room and the bathroom, as well as your experience at breakfast. We take all feedback seriously, and we are actively working to ensure that maintenance and service standards are improved. We truly appreciate your comments on our lobby and the location of the hotel, and we hope you will allow us another opportunity to better serve you in the future. Kind regards, Marie Bourguignon Guest Relations Manager

The worst experience in my life

Примечание: Tripadvisor 1.0/5

Nadja D Реальные отзывы TripAdvisor

They tried to charge extra they locked me inside and took my luggage and purse because they wanted me to pay twice the city tax. I was alone my boyfriend left early. I had to pay it to have my stuff back. They wanted to charge again because the printer didn’t print my receipt the charge was already in my chase app registered. I try to call the manager but she didn’t know English. The worst experience in my life don’t go here!

Dear Ms. Nadjad, Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced during your stay. We would like to clarify that there was never any intention on our part to charge unjustified fees or cause any inconvenience. The issue you mentioned regarding the city tax appears to have been a misunderstanding, and we regret that it negatively affected your experience. Our team is trained to provide service with respect and transparency, and we take this kind of feedback very seriously. We understand that this situation was frustrating, and we will do our best to avoid any misunderstandings in the future. We hope you will give us another opportunity to provide you with a smooth and pleasant stay. Kind regards, Marie Bourguignon Guest Relation Manager

Good hotel..just very impersonal

Примечание: Tripadvisor 4.0/5

Tehsin L Семьи - Реальные отзывы TripAdvisor

We stayed at the Novotel in the first week of Nov 2024 and we had 4 rooms for a group of 9. Novotel is a very big hotel with a lot of rooms…there were almost 30 rooms per floor and the hotel has at least 25 habitable floor…so one can guess. We reached Paris from Amsterdam around 9 pm at night and at that time also the check in process took almost 45 min. There were quite a few guests checking in and the whole process per guest was taking time and only 2 counters were open. The rooms we had booked were really good. We got the corner rooms which were big in size and had a sofa Cum bed in a small living room section and then the main bedroom. As these were corner rooms the view from both the living area and the bedroom was awesome and had different angles. We were on the 21st floor and some rooms had the seine river view while others had the city view. The rooms were well lit and the beds were comfortable. The only issue with the room was that the toilet is separate from the bathroom and it doesn’t even have a sink inside. So one has to go all the way to the bathroom to wash hands after using the toilet. The bathroom also had a bathtub and a separate bathing area. The bathtub wasn’t used as there were no shower curtains and if used I am sure the water would have spilled out and wet the carpets in the bedroom. The hotel breakfast buffet was good with a good spread but as the hotel is so huge the place was always crowded and guest had to wait in line to get seated. The live egg counter was always crowded. We stayed there for 4 days and this was the case everyday and at all times since 7 am. The staff is professional but very impersonal and at times comes off as rude. There is no personal touch. The checkout also is self done, the key cards get deactivated at 12 on the day you checkout. The concierge service is at a charge if you need your bags delivered to your room. But one can store their luggage with the concierge free of cost. The location of the hotel is good. Eiffel is a 10-15 min walk. The Bir hakim station and the Javel station are walking from the hotel. There is a mall and a huge super market right next to the hotel and both of these can be accessed from the 2nd floor lobby level of the hotel as well. What I mean is these are all connected. The hotel also has a store on level 2 which also has microwave overs which the guest can use to warm any food they may have purchased at the supermarket. In all a good choice to stay at Paris.

Dear Tehsin L. Thank you for your detailed review! We're pleased to hear that you appreciated the spacious corner rooms, great views, and the location of the hotel. It's also wonderful to know that the breakfast spread and proximity to transport options, shopping, and dining were convenient for you. We sincerely apologize for the check-in delay and any issues you encountered with the bathroom layout and breakfast crowds. We understand that during peak times, the large size of the hotel can make some areas feel a bit impersonal, and we truly regret that the staff did not meet your expectations in terms of warmth and personalized service. Thank you for highlighting the great location and the added amenities in the store and the easy access to nearby shops. We value your feedback and hope to offer a more seamless and personal experience during your next stay in Paris. Anaëlle Minfir, Guest Relation

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Другие интернет-пользователи оценили наш отель

  • 2 455 Отзывов 9.5/10 Расположение
  • 3 080 Отзывов 5.4/10 Номер
  • 2 586 Отзывов 7.3/10 Сервис
  • 43 Отзывов 5.3/10 Интернет
  • 1 284 Отзывов 4.7/10 Комфорт
  • 1 135 Отзывов 6/10 Завтрак
  • 1 044 Отзывов 5.2/10 Чистота
  • 646 Отзывов 5.9/10 Атмосфера

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