Novotel Париж Эйфелева башня

The experience was amazing! We make a reservation for the experience L’espace bien-être for the massage, sauna and piscine and it was incredible! The place but specially the attention! The massage with Victoria was delicious and the service with all the team too!

This was our second visit to the Hotel in a year. Location and rooms are good. However disappointed with the final experience. At check-out Novotel tried to charge me twice and stated that I had booked 2 rooms. I had already pre-paid via Expedia but after they told me it was their mistake and no charge was to be made at check-out, the hotel then proceeded to charge my credit card without my consent. They maintain that I had made two bookings but when questioned while I was not offered two rooms at check-in they refused to answer me. This is now in dispute with my credit card company. A shame as the experience up to that point was good.

We stayed here for 4 nights for the first half of our honeymoon. The service was absolutely horrible. We called to order food in room and room service told us we are busy, so can’t help you. Then they disconnected the phone. We kept trying and then we called reception they said keep calling room service it will work. At the end we had to go out to eat. Next day, we wanted a bottle of water and my husband had to call 4-5 times and argue with reception just to get water. Room service told him please fill bottle from toilet, we are busy and can’t come to your room to give water (which we are going to pay for - it’s not like free water) Unbelievable that a such a large chain of hotels would have such a terrible service. The audacity of room service to NOT help the customers and argue back for basic requests was unbelievable. We are never going back to his hotel. We were paying £200 a night for this service. It spoiled our mood so much dealing with the hotel staff here. The rooms were decent - what one would expect from Novotel.

This hotel is excellent, the staff are lovely, friendly and professional. The hotel is spotlessly clean and the breakfast was great, lots of choice. Check in and check out very efficient. Perfect location for Eiffel Tower, metro and shops. Good swimming pool and facilities. Will definitely go back.

If we did not contact the main office, nothing would have been done about our stay. It was uncomfortable, un enjoyable, and absolutely not worth the price. The only reason I’m not giving one star is because of the way the situation was handled by Novotel. We asked to speak to a manager in charge and got completely blown off. After speaking with a representative at Novotel, we were much happier with the result. However, we will not come back to this specific hotel. Others in the franchise, yes, but the staff here was rude and slow. Don’t recommend this specific hotel.