Novotel Париж Эйфелева башня

Two star at best. Only thing in its favour is the central location in Paris Who designs a bedroom with no drawers, no mirror in front of a dressing table. Lack of sockets, and paper cups !...maybe ok in the bathroom, but for hot beverages in the bedroom, not good enough. No way a four star hotel!

I booked a room at Novotel Paris Centre Tour Eiffel from 13th Sept to 22th Sept 2022. I booked the room with a flexible rate, paid with Credit Card. Just in case something came up and I could not travel to Paris, I could cancel the room at anytime without getting charge with any penalties (according to the hotel website). Long story short, I need to cancel the reservation, so I cancelled it through their website. However, after a few days, a refund has not been returned to my credit card, so I contacted their reservation team. Keiko replied my email informing me when the funds is returned to my CC. Later on, I found out that I did not receive a full amount but a difference of almost 120 Euros. Very disspaointed.

We specifically made various requests while booking, but none of those were addressed. We sent multiple emails while staying there but didn’t receive responses. The housekeeping services were erratic and ineffective. Also, we didn’t receive a room with no view of the Eiffel Tower and no explanation why we were denied such a room. The breakfast was hearty but always repetitive throughout our stay. The hotel has no room service but this didn’t come out clearly from the website. We were also unable to access the swimming pool despite requests at the reception. The hotel lacks mobility, we had to carry a child’s pram stroller through the escalator from ground floor to first floor every day which was not ideal either.

Hotel is ranked as four star hotel but barely achieves two stars.. Why, well only good thing is location.. Rooms are dirty, e.g., I have never seen as dirty floor mats than in this hotel renovated rooms have.. Cleaning is not done properly but you find hairs from other rooms ir previous guest on your bathroom floor.. Endless queues to bad quality breakfast.. Rooms electric plug-ins do not work and nobody repairs. Really bad hotel, best to avoid and take something else. Uuh, will never go this hotel again..

it was one of the worse expeirence i ever had , they didn't find my booking , i showed them the e- mail with the confirmation of the booking and the payment confirmation with the ref number but stillthey didn't find my booking the delay to solve this problem took about one houre , the room was small , the toilet not inside the bathroom , the bath was leaking water and i have inform the reception and they didn't send anypne to look or repaire it , next day on the night the key was not working and red light appeared so i went to the reception and they told me i have checked out in the morning and they've given the room to other customer ,i was very angery it was late in the night and i told them how i still have the key if i checked out this morning , again this problem took about one hour to solved out , in the last day i checked out , they asked me to pay a long list of a bill , i have't buoght anything from the resturant or from thr bar , so i refused to pay , they never checked the room number with the customer , so it was a very bad communication and service , i will recommoned it to anyone