Отель Novotel Париж Эйфелева башня 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 12 955

сертифицированный отель ALLSAFE

Информационное сообщение

+ 27 Услуги

Особенности отеля

  • Знак чистоты и профилактики ALLSAFE, утвержденный Bureau Veritas

  • Частная охраняемая платная автостоянка

  • Крытый бассейн с подогревом, фитнес-центр и сауна

  • Семейные номера, Wi-Fi

  • 30 конференц-залов, 3000 м² с гибкой планировкой

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Расположение отеля

Novotel Париж Эйфелева башня

61 quai de Grenelle
75015 париж
франция

Факс: (+33)1/40582444

Заезд с 14h00

Выезд до 12h00

  • BALARD-GARE DU NORD:  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE:  70 PONT DE GRENELLE

  • BIR HAKEIM - L6:  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10:  10 - BOULOGNE CHARLES MICHELS

  • На самолете

    PARIS ORLY На расстоянии 15 км / 9,32 миль

  • На самолете

    ROISSY - CDG На расстоянии 35 км / 21,75 миль

  • На самолете

    ROISSY - CHARLES DE GAULLE На расстоянии 25 км / 15,54 миль

  • На автомобиле

    A1 AUTOROUTE DU NORD На расстоянии 6 км / 3,73 миль

  • На автомобиле

    A13 AUTOROUTE DE NORMANDIE На расстоянии 3 км / 1,86 миль

  • На автомобиле

    A6 AUTOROUTE DU SUD На расстоянии 5 км / 3,11 миль

  • На поезде

    MONTPARNASSE На расстоянии 3 км / 1,86 миль

  • На поезде

    PARIS MONTPARNASSE 1 ET 2 На расстоянии 3 км / 1,86 миль

  • На поезде

    SAINT LAZARE На расстоянии 4 км / 2,49 миль

GPS:48.849778, 2.282836

Гостиничные услуги

Заезд с - Выезд до

Обзор
  • Бассейн
  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч

Наши номера

Во всех наших номерах площадью 20-70 кв. м есть ТВ с плоским экраном, бесплатный WIFI, поднос с кофе и чаем, сейф и мини-бар. Наши семейные номера идеально подходят для совместного отдыха. Наслаждайтесь! из номеров Superior на верхних этажах отеля открываются потрясающие виды на Париж. Побалуйте себя и насладитесь высочайшим уровнем комфорта в одном из наших люксов!

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 36

  • Максимальный размер: 600 м²

  • Максимальная вместимость: 600 человек

  • Максимальная вместимость банкетного зала: 400 человек

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Отзывы наших гостей о
Novotel Париж Эйфелева башня

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.0/5

Отзывов: 12 955

Рейтинг TripAdvisor 3.5/5

Отзывов: 5 860

Centrally located , well connected , good ambience , good learned efficient n helpful staff. Need more vegetarian menu.

Примечание: Tripadvisor 4.0/5

DrAnupShah 14/11/2021 Реальные отзывы TripAdvisor

In the breakfast very few items for strict vegetarians who do not eat eggs as well.There should be change in daily one vegetable which is prepared. Different items of Potatoes and beans will be appreciated

Thank you for your feedback following your stay. Your comments on breakfast have been sent to our catering manager in order to take the necessary measures. Hoping that we will know better how to satisfy you during a future stay. Sincerely,

Pathetic Novotel Zero Service

Примечание: Tripadvisor 1.0/5

Himanshu A 04/11/2021 Реальные отзывы TripAdvisor

Had to que for 2 hours for breakfast. No proper arrangements. If you ask them they say Covid ?? Staff domt care at all. Hotel lifts are in miserable conditions. If u have baby buggy or heavy luggage you need to use broken lifts via their kitchen area which dont have controls inside them. Rooms are so old n carpets are flithy. They are super expensive bcoz they are close to Effiel tower. Zero service.

Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate measures with their teams, and avoid the problem and prevent future occurrence. We hope to have the opportuity to better satisfay you in the near future. Sincerely

A poor stay - what to say !!!

Примечание: Tripadvisor 1.0/5

sebastiencossin 14/08/2021 Реальные отзывы TripAdvisor

No services available, terrible non motivated employees, who don t know what politesse means. Forget the pool … 700 rooms, and max 15 persons in the pool, which is not at all the government rules As gold member, no recongnition, no welcome beverage In few words, we do have the sensation that we do bother the employees!!

Dear guest, Thank you very much for taking the time to write a comment following your stay in Paris. We had to put slots in place due to Covid and it unfortunately happens that it is fully booked, especially during the holiday period in Europe. I am sorry that you could not access it this time around but I am sure you will during a future stay with us. Also please allow me to apologize for the level of service you experienced. We take pride in delivering attentive and kind service to our guests. It is a shame that you could not experience it. Please contact me during your next trip to Paris, I will take care of your stay myself. Looking forward to welcoming you back soon, Kind regards, Laura Salvagiotti, Front office manager h3546-om0accor.com

Хороший отдых

Примечание: отзывы клиентов 4.0/5

Dmitrii K. Семьи - 13/03/2020 Проверенные отзывы - ALL

Замечательное расположение отеля, великолепный вид с 29 этажа в панорамные окна, хороший завтрак.

Уважаемый Dmitrii K., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great location

Примечание: Tripadvisor 4.0/5

josephnormandw Business - 02/03/2020 Реальные отзывы TripAdvisor

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Отличное месторасположение

Примечание: отзывы клиентов 5.0/5

Gleb Семьи - 01/03/2020 Проверенные отзывы - ALL

Очень удачно расположен в самом центре Парижа, уборка в номере - каждый день. Не самый разнообразный завтрак, но голодным не останешься

Уважаемый Gleb F., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Better than any air BnB

Примечание: Tripadvisor 5.0/5

583karenl 06/02/2020 Реальные отзывы TripAdvisor

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

Примечание: Tripadvisor 1.0/5

ROBERTO P Family - 08/01/2020 Реальные отзывы TripAdvisor

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Outdated hotel

Примечание: Tripadvisor 2.0/5

Manuel0x Couples - 05/01/2020 Реальные отзывы TripAdvisor

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Great Stay

Примечание: Tripadvisor 4.0/5

Séverine V Family - 26/12/2019 Реальные отзывы TripAdvisor

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,
Примечание: отзывы клиентов 2.0/5

Анонимно Индивидуальные путешественники - 01/12/2019 Проверенные отзывы - ALL

Грязная ванна, волосы в раковине, сложно найти полотенце, плохо уходит вода в раковине.

Уважаемый Sergey P., Спасибо, что нашли время ответить на наши вопросы и поделиться своими мыслями о пребывании в Novotel Paris Centre Tour Eiffel. Мы сожалеем, если некоторые из наших услуг не оправдали ваших ожиданий. Позвольте нам предложить вам наши искренние извинения. Все наши команды стремятся предложить самый высокий уровень обслуживания для каждого из наших клиентов. Поэтому ваши комментарии очень важны для нас. Убедитесь, что приняты все необходимые меры для предотвращения повторения этого в будущем. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Искренне Ваш, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Comfortable

Примечание: Tripadvisor 4.0/5

Bayo O Solo travel - 04/11/2019 Реальные отзывы TripAdvisor

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

Good service and breakfast, but not a nice room

Примечание: Tripadvisor 3.0/5

Petra110212 Family - 01/11/2019 Реальные отзывы TripAdvisor

Service and breakfast was really good, but our room was not nice. There was a strong smell of drain in the room, the water pressure in the shower was poor, the safe was not working and the carpet was old and had stains.

Good evening Petra, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I welcome your compliments, but also your other remarks, always usefull to us. I am sorry that some of our services did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to me. Please rest assured that I will share your return with my department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings,

Novotel Paris Centre Tour Eiffel

Примечание: Tripadvisor 2.0/5

N7772IPstephent Solo travel - 01/10/2019 Реальные отзывы TripAdvisor

All seemed good from the outside but it was not all as it seemed. If they put you on the top floor you have to lugg your bag up a set of stairs as the left doesn't go there. Well the room was spacious and the view terrific, but the carpet was disgusting. It looked like the original carpet that was terribly stained and had never been steam or dry cleaned. It was not even up to backpackers standard.! I asked if it could be cleaned during the day and was told they would look at it. Two days passed and my room was not made up. Three phone calls later and the promises were not me so a trip to reception was made and I was accused of not putting the make my room up sign on the door which I had. Further requests regarding the carpet were made and was told the carpets were being replaced throughout the hotel. RUBBISH. The French arent renowned for hygiene and this is a perfect reminder. The shower mixer was not working properly and I requested it to be fixed so you could have a shower that was not boiling or freezing but this also was to hard for them to do. To top it off the bar staff reminded me of faulty towers- I being non French were in there way. NEVER again.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that I will share your return with my departement managers concerned in order they take the corrective and appropriate measures with their teams to address the problem and prevent future occurrence. I appreciate your sharing your concerns, It is my hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Cordial greetings,

Конференция в Париже_2019

Примечание: отзывы клиентов 5.0/5

Е. Деловые путешественники - 27/09/2019 Проверенные отзывы - ALL

Мы ежегодно проводим большую конференцию в Париже и уже трижды делали это с Новотель. Очень довольны уровнем сервиса и поддержки, оказываемым отелем. Работа всех служб отеля организована прекрасно, все работает, как часы.

Уважаемая госпожа Бабарик, Мы благодарим вас за то, что вы нашли время, чтобы заполнить нашу анкету удовлетворенности после вашего пребывания в Novotel Paris Centre Tour Eiffel. Мы всегда очень рады получить положительные отзывы. Всегда приятно приветствовать вас на нашем ежегодном конгрессе! Я отправлю ваши отзывы всем нашим командам, которые работают каждый день, чтобы предложить вам доброжелательное и качественное обслуживание. Еще раз спасибо за ваш комментарий, мы надеемся увидеть вас снова в следующем году Е. !! Сердечные поздравления, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Shocking Service - Rude staff with no understanding

Примечание: Tripadvisor 1.0/5

802tsmith Business - 21/09/2019 Реальные отзывы TripAdvisor

I booked to stay in this hotel - only to understand 1 hour after i booked the hotel i noticed i booked the incorrect date. I contacted the hotel directly only to be told that because i booked the hotel on a no refund section i could not cancel. I also asked could i perhaps stay another time and apply me with credit - answer - NO. Shocking customer service - would never recommend this hotel to any body - they do not care about the service the only care about making money.

Good morning Mr Smith, Thank you for sharing your comment, I'm sorry about the matter with your booking in our hotel, and as we have already told you, please accept our sincerest apologies. I understand your dissatisfaction and we are already aware of your problem after your exchange with our customer service and our customer experience manager, which you fail to mention in your comment. Rest assured that our teams are always listening to all of our customers and do their best to find a solution to each of the issues raised. Cordial greetings

Прекрасный отель, в самом центре Парижа

Примечание: отзывы клиентов 4.5/5

М. Деловые путешественники - 05/09/2019 Проверенные отзывы - ALL

Все было прекрасно, уборка каждый день. Единственное иногда клининг-менеджеры игнорировали табличку на двери не беспокоить и все равно заходили в номер.

Уважаемый MARGARITA P., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Хорошо, но раньше было лучше

Примечание: отзывы клиентов 3.5/5

Е. Деловые путешественники - 28/08/2019 Проверенные отзывы - ALL

Сотрудники ресепшн (быстро, четко, русско-говорящий персонал (в предыдущие разы не встречала)) Горничные (ненавязчиво, но качественно и внимательные к пожеланиям гостя) Номер был хороший (прекрасный вид, уютный), но нужен небольшой косметический ремонт Не понравился в этот раз завтрак и работа ресторана. Очень плохо по сравнению с предыдущими годами

Уважаемый Ekaterina E., Мы очень благодарны за ваши комментарии. Мы всегда очень рады получить положительные отзывы, а также любые другие полезные замечания. Я обязательно поделюсь вашим мнением с нашей командой. Уверен, что эти отзывы будут хорошей мотивацией для всего персонала, мы постоянно Мы работаем над улучшением качества обслуживания. Еще раз спасибо за ваши комментарии и мы надеемся, что ваш следующий визит будет таким же приятным, как и этот. Искренне Ваш, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice location, poor hotel

Примечание: Tripadvisor 2.0/5

welidhi Family - 13/08/2019 Реальные отзывы TripAdvisor

The hotel lobby was nice and clean, but our room 2027 was in terrible condition with carpet stains and mould in the bathroom. Really spoiled our holiday. We will not be returning to this hotel in future.

Good evening Welidhi I thank you for sharing your comment following your stay in our hotel. I'm really sorry to learn that your experience, especially your bedroom, did not live up to your expectations, please accept from me and my team all our sincerest apologies. We have renovated 400 bedroom (on 764), especially our standard rooms, and we still work in this way, but the room you occupied is not yet part of it, and I can understand your disappointment. We strive all here to propose you the best services, that's why your feedback is important to us. I hope we will have a new opportunity to welcome you again in order to regain your trust, Cordial greetings,

average hotel and bad breakfast

Примечание: Tripadvisor 3.0/5

Kurt S Family - 13/08/2019 Реальные отзывы TripAdvisor

The hotel's name is "Tour Eiffel" do not be mislead thinking you are very close to the Eifel Tower, it's still quite a walk. the mercure of accor is much closer. when we were there the near by metro line was undergoing maintenance, which meant either walk or take a cab. The hotel it self is what you can expect of a Novotel, clean, solid, friendly staff but nothing more. The room we were in was around 400 euro for a night.. in some cities you may expect more for that but this is Paris. So good, normal Novotel. The breakfast however was really bad. I travel a lot for work and I'm used to hotel breakfasts, this was one of the worste I've had in a long time. Eggs, bacon, saucages were cold, eggs were dramatically under cooked. The pancake station, undercooked the pancakes and they were just nasty. the croissants were average but very greasy, the fruit was tasteless. at least there was coffee.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet exactly your expectations, All my teams strive to provide a superior service experience for every customers, therefore, your feedback is important to us. Please note that I will exchange with my department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence (especially with our restaurant service). I appreciate your sharing your concerns, it is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings

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