Mercure Париж Центр Эйфелева Башня

We stayed in November 2023 for 3 nights here. Unfortunately, on the second day whilst we were out for the day, a mobile phone and passport was removed from the room. It was obvious this was deliberate- things had been moved around, the maid had visited and cleaned the room, and the bag which had the passport inside was now under the sofa- EMPTY. Reported immediately, reception told us there is no manager on duty until the next day.. Finally, when we escalated this, there was no solution made. My friend was left in Paris as the embassy was closed all weekend and we could not get her travel documents ready for her return home, which takes 2 working days according to UK Government. When we explained this situation... a loss of phone, and passport, and forced extra time in a country with no communication we were given the solution of 'points towards another stay'. Why would we want that? There was no sincere apology and no reimbursement for the financial damage caused by this hotels staff. We have involved the police since arriving home, and have reached out to the hotel again. No response yet. If you are booked to stay in this hotel- be vigilant. If you are considering booking this hotel- choose a different place. This one will not support you if you are subject to criminal activity. The room itself : -was not the twin beds requested - did not have a working phone - one bottle of water between 2 people over three days. - dirty towels were never removed (unlike our passport and mobile phone) - empty minibar AVOID !

Anne was very rude and can’t describe her arrogance, she make you feel as is she is covering your stay on comp basis. Accor is well know for investments on their employees but but my experience with this particular agent it made feel as if they don’t do any customer service training.

I do not recommend anyone to stay here after the awful customer service and treatment received during my stay here in November 2022. I was staying here last week and headed out to Disneyland for the day on a group excursion. When I reached the metro station, I realised I had accidentally left my phone on the bed before leaving for the day out. As soon as I realised, I called the hotel reception at 9:20am to see if they could retrieve my phone and leave it safely in reception as I was skeptical and knew it was not in the safe because it was left by accident. Within 40 minutes of this, my phone was not ringing out, had been turned off, and no messages were delivering. Upon my return to the hotel at around 11pm that same night, I came back to a half cleaned room where I found that my PHONE and PASSPORT had both been stolen. The bed had been made with everything placed back on top of the bed except my phone and passport which had been left there, but the dirty towels had been left in the room. We immediately informed reception, who of course denied any wrongdoing and protected the staff, and were not helpful or empathetic at all. Not once during this ordeal did anyone say sorry, we were just offered to stay an extra night for free - why on earth would we want to stay longer in a hotel that steals your stuff and makes you feel so unsafe? My bag which my passport was in had been thrown across the room and left under the sofa. I had a feeling my phone may have been taken as it is an easy thing to steal however having my passport taken left me at a massive disadvantage. It was a Friday night so I was left stranded in a country where I didn't speak the language, feeling extremely unsafe and had to miss my Eurostar home on the Sunday. The staff had no sympathy for this and it meant we had to find alternative accommodation for extra days, book new travel plans home, and spend the remainder of the trip alone, with no way of contacting anyone, extremely out of pocket and unsafe for the long journey back to London. We had a family to feed, a job to go to, a business to run, and it had all been placed in jeopardy because of this hotel’s staff. The manager Chritsopher came the next day and was able to review the keycard access into our room during the hours, but of course the 2 maids on duty denied any stealing. The manager also implied he wanted to do his own check with us present, however I fail to believe what would have been found in the room after my belongings were already stolen. The manager said he can look at CCTV with a police report, but this does not mean it will show us who stole our items. Since finally making it back home, I have been able to track the address of the phone and have filed a police report. The hotel offered no help in the situation providing they were at fault whilst I had to figure everything out for myself. The manager Maxime, also teased at offering to pay for my travel home or helping to reimburse the cost for my emergency travel document up until the moment where we checked out when he said that it wouldn't be possible without a police report. The false hope and pretending to help was a complete and utter time waste and definitely made me feel like this was not a holiday with all the additional stress. I was having to plan my days around the hotel management after it was blatant the maid had stolen my belongings. We are working on getting a police report done in order to be reimbursed by the hotel - but you should just avoid staying here altogether unless you want your valuables stolen from the room you are paying to stay in, if you want to feel incredibly unsafe, or have your trip ruined in a matter of seconds. We want to make sure other travellers do not go through what we have. The customer service here was shambolic and you should definitely avoid staying in a hotel that protects its criminal staff. There are plenty of other places you can stay in Paris.

Avoid this hotel at all costs, the staff will steal your valuables. We would give it 0 stars if we could. We stayed at the Mercure Paris Centre Eiffel Tower in November 2022, and on the second day of our trip and after leaving for an excursion, we realised we had left a mobile phone in the room on the bed by accident. We had not long left the hotel but immediately called reception to grab the item and keep it safe until we returned that evening. Almost immediately, calls to my phone were cut off and it had been switched off. We returned to the hotel to find that the phone had been stolen from our room, and one of our bags had been emptied and a passport had been stolen, then the bag was chucked behind the sofa. The room had been half cleaned, with the bed made, but apart from that - they stole the phone AND passport and didn’t even clean the bathroom or replace the towels. We immediately informed reception, who of course denied any wrongdoing and protected the staff, and were not helpful or empathetic at all. Not once during this ordeal did anyone say sorry, we were just offered to stay an extra night for free - why on earth would we want to stay longer in a hotel that steals your stuff and makes you feel so unsafe? We couldn’t wait to get out of here. There was a complete lack of apology, the staff were rude, cold and heartless. We could have got past the phone being stolen, but the passport being stolen meant we were stranded in the city with no way of returning home, and it was a Friday night so the embassy was shut over the weekend. The staff had no sympathy for this and it meant we had to find alternative accommodation for extra days, book new travel plans home, and spend the remainder of the trip alone, with no way of contacting anyone, extremely out of pocket and unsafe for the long journey back to London. We had a family to feed, a job to go to, a business to run, and it had all been placed in jeopardy because of this hotel’s staff. The manager Maxime came the next day and was able to review the keycard access into our room during the hours, but of course the 2 maids on duty denied any stealing. The manager said he can look at CCTV with a police report, but this does not mean it will show us who stole our items. We can now also see the address where the phone is located so have proof of address. In addition to all of the above, we were offered a mere 80 points, which equates to £80 stay at the hotel. Why on earth would we want to stay here again and how does this make up for being stranded abroad for 3 days with no phone? We are working on getting a police report done in order to be reimbursed by the hotel - but you should just avoid staying here altogether unless you want your valuables stolen from the room you are paying to stay in, if you want to feel incredibly unsafe, or have your trip ruined in a matter of seconds. We want to make sure other travellers do not go through what we have. There are plenty of other places you can stay in Paris. AVOID AT ALL COSTS!!!

Fantastic short walk to Eiffel Tower great attentive customer service from staff and lovely greeting on arrival at reception We had complimentary upgrade as Accor platinum members to junior suite on 10 th floor It was spotless clean and comfortable and great view of Paris icon Eiffel Tower from bedroom and lounge window The breakfast was also included and was very reasonable and pleasant area We booked to be close to the Eiffel and there are wonderful cafes nearby however tourist prices obviously just enjoy the area What a great place to enjoy on our last night in Paris before traveling back to Australia via Singapore Definitely recommend the property to fellow traveler’s great welcome at this lovely property