ノボテルパリトゥールエッフェル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 3,354 件のレビュー

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説明

ホテルのその他の情報

  • ダウンタウンエリアに位置する、エッフェル塔から徒歩10分の場所に位置するホテル

  • 専用の有料駐車場がございます。

  • 屋内温水プール:サウナとフィットネスセンターは有料です(要予約)

  • ファミリールーム、Wi-Fi ご利用可

  • 30のミーティングルーム、3,000 m²の柔軟性の高いスペース

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ホテル所在地

ノボテルパリトゥールエッフェル

61 quai de Grenelle
75015 パリ
フランス

GPS:48.849778, 2.282836

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  3,354 件のレビュー

トリップアドバイザーの評価  3.5/5  6,256 件のレビュー

Bar La Seine in the Novotel is 5-star

トリップアドバイザーの評価 5.0/5

Thomas B トリップアドバイザー認証口コミ

This hotel is very conveniently located in the Beaugrenelle area, and offers excellent pricing in my opininion given the full 4-star amenities on offer. One particular highlight is the Bar La Seine, which is calm, professional, and just what one needs when winding down from a long day of business or indeed tourism. A large number of bespoke cocktails, and all the classics, are available here, and I have to say they are of very high quality. Barlady is excellent, here showing one of the venue's creations.

Our Paris Trip

トリップアドバイザーの評価 4.0/5

julieclements2016 トリップアドバイザー認証口コミ

Very comfortable hotel. Staff very friendly and helpful. After being out most of the day, ate in the hotel restaurant. Lovely food and good service. The only negative was the lifts. One day only two out of six were working at breakfast time,we had to go up to come down because there was no room going down! On the pro side when we booked in we were told we'd been up-graded from a room to a suite,( at the front of the hotel over looking the Seine).

Dear julieclements2016, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We're thrilled to hear that you found your stay comfortable and that our staff were friendly and helpful throughout your visit. It's always our goal to provide exceptional service to our guests. We're glad you enjoyed dining at our restaurant and that you found the food to be lovely with good service. However, we apologize for any inconvenience caused by the temporary issue with the lifts during breakfast time. Please rest assured that we are continuously working to improve our services to ensure a seamless experience for our guests. We're delighted that you appreciated the upgrade to a suite with a stunning view of the Seine. It's our pleasure to provide our guests with memorable experiences and we're thrilled that we could enhance your stay in this way. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Marie Guest Relation manager

Poor value for money, rooms in need of modernisation

トリップアドバイザーの評価 3.0/5

Halfwaytr33 トリップアドバイザー認証口コミ

Good location if you want to be near the Eiffel Tower, Seine, shopping mall, and cafes although not a pretty area or particularly lively area. The hotel staff were okay not bad customer service but not particularly great. They weren’t rude but weren’t very friendly except Margot on the tour desk who was very friendly and smiley. We were in a standard room. The room was dated (think 1970s US Motel style), very plain and basic. Rooms are in need of modernisation although they were clean. Rooms were too hot, AC/fan is in need of updating. Towels were not soft or fluffy. No small hand towels provided. No body lotion. Shower gel seemed to be low quality. Shower head was powerful but very old fashioned. Exactly the right amount of towels, no extras provided. Overall, very little effort has been put into the rooms. Poor value for money. Breakfast was of low quality. And staff pretty miserable. Again, very little effort being put into breakfast.

Dear Halfwaytr33, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent experience did not meet your expectations. We appreciate your comments regarding our location, and we're glad to hear that you found it convenient for exploring the attractions nearby. However, we apologize if the area did not meet your aesthetic preferences. We're disappointed to hear that you found our room and amenities to be dated and in need of modernization. Please know that we take your feedback seriously, and we are continuously working to improve the quality of our accommodations to better meet the expectations of our guests. We regret that you were not fully satisfied with the service provided by our staff. We strive to deliver exceptional customer service, and we apologize if we fell short of this during your stay. Rest assured that we will address your concerns with our team to ensure that we provide a more welcoming and friendly atmosphere for all guests. Regarding breakfast, we apologize for any disappointment with the quality of the offerings and the demeanor of our staff. We will review your feedback with our culinary team and service staff to make necessary improvements to enhance the dining experience for our guests. We truly value your feedback as it helps us to identify areas where we can improve. We hope you will give us another opportunity to exceed your expectations on a future visit. Warm regards, Marie Guest Relation Manager

14th arrondissement hotel. Good location.

トリップアドバイザーの評価 3.0/5

annsemeslynch ファミリー - トリップアドバイザー認証口コミ

There was very little hot water until my favorite concierge in the world, Mikah took care and assigned an engineer to take care of the problem. The air conditioning was not working but the engineer showed us how to work the system. They had a lovely Water Bar. You could fill up your water bottle every day before you left. What a great idea. We were there 2 nights. Lovely bar and the staff was absolutely wonderful!

Dear Annsemeslynch, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our hotel's location and the services provided by our concierge, Mikah. It's wonderful to know that Mikah and our engineering team were able to promptly address the issues with the hot water and air conditioning during your stay. We're delighted that you appreciated our Water Bar initiative, and we're glad it added to the convenience and comfort of your visit. Our team works hard to ensure that every guest has a memorable experience, and we're thrilled to hear that you found our staff to be absolutely wonderful. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Marie Guest Relation Manager

Excellent

トリップアドバイザーの評価 5.0/5

Andrew L トリップアドバイザー認証口コミ

I visited Paris for a quick weekend with my elderly mother. My interactions with Keiko Martel and Selima at reception made our trip fantastic. Really accommodating, kind and professional. Very nice service. Hotel is clean, has everything you would want etc, My elderly mum lost a bag, and as soon as I went to reception they were calming, and friendly and had allready put the bag in safekeeping for our retrieval. I will definitely book again, Very nice couple of days Thank you

It's wonderful to hear that you had such a fantastic experience during your weekend stay at the Novotel Paris Centre Tour Eiffel! Keiko Martel and Selma at reception will be thrilled to know that their exceptional service made your trip memorable. We're glad to hear that you found the hotel clean and well-equipped, and we're especially pleased that our staff were able to assist you promptly and efficiently when your elderly mother lost her bag. Ensuring the safety and comfort of our guests is our top priority, and it's heartwarming to know that we were able to provide assistance when needed. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future! Best regards, Marie Bourguignon Guest Relation Manager

との提携 TripAdvisor

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