ノボテルパリトゥールエッフェル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,807 件のレビュー

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61 quai de Grenelle, 75015 パリ, フランス

説明

ホテルのその他の情報

  • ダウンタウンエリアに位置する、エッフェル塔から徒歩10分の場所に位置するホテル

  • 専用の有料駐車場がございます。

  • 屋内温水プール：フィットネスエリア＋サウナは無料でご利用いただけます（要予約）

  • ファミリールーム、Wi-Fi ご利用可

  • 30のミーティングルーム、3,000 m²の柔軟性の高いスペース

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ホテル所在地

ノボテルパリトゥールエッフェル

61 quai de Grenelle
75015 パリ
フランス

GPS:48.849778, 2.282836

電話番号
ファックス +33 1 40 58 24 44

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,807 件のレビュー

トリップアドバイザーの評価  3.5/5  6,320 件のレビュー

いつもの宿

お客さまの声 4.0/5

Cosaco 一人 - 確認済みレビュー すべて

朝食会場の団体客の多さは別会場を設けるなどをして解消してほしい。朝食にヨーグルトがなくなってたのは残念。

コサコ様、 この度は、Novotel Paris Centre Tour Eiffelにご滞在いただき、また貴重なご意見をお寄せいただき、誠にありがとうございます。 朝食会場の混雑やヨーグルトが不足していた件について、ご不便をおかけしましたことを深くお詫び申し上げます。お客様からいただいたご意見を真摯に受け止め、団体のお客様が多い際の対策として、別会場の設置などの改善策を検討してまいります。また、朝食の品揃えについても確認し、より満足いただける内容をご提供できるよう努めてまいります。 さらに快適なご滞在をご提供できるよう、スタッフ一同努力を続けてまいりますので、次回もぜひNovotel Paris Centre Tour Eiffelをご利用くださいませ。 コサコ様のまたのお越しを心よりお待ち申し上げております。 どうぞよろしくお願いいたします。 Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Disappointing Services!

トリップアドバイザーの評価 1.0/5

amitgrover2000 ファミリー - トリップアドバイザー認証口コミ

One of the worst hotels we have ever come across. The day we got the room, the room was not prepared. No bell boy / trolly to take our luggage upto the room. Room was at 31 st floor but lift goes until 30th floor. If you want to take the service you need to pay a tip asked by the employees directly. No slippers, no basic provisions like water, milk etc for coffee. Waited for 1 hour to get the slippers. We were told that the slippers will be provided if they have enough quantity. Called to re-fill toiletries as had very less or empty. No body turned up. Later we were informed that we have to go and refill water at the reception. Overall very inconvenient stay. Writing this review when we are still at the hotel. One can understand the inconvenience levels. Donot know if management really hears. Really disappointing!

Dear Amit Grover, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused. Your feedback regarding the room preparation, luggage assistance, and the availability of basic amenities such as slippers, water, and toiletries is very concerning. Please rest assured that we take these issues seriously and will address them with our team immediately to prevent such occurrences in the future. We sincerely apologize for the delays and the lack of clarity regarding our services, as well as the disappointment you experienced. If you are still staying with us, we encourage you to reach out to the Guest Relation Desk in front of the reception, who will be more than happy to assist you and ensure the remainder of your stay is as comfortable as possible. Your comments are invaluable for helping us improve, and we truly hope you will give us an opportunity to make amends and provide you with a much better experience in the future. Anaëlle Minfir - Guest Relation

お客さまの声 1.5/5

匿名 ビジネス - 確認済みレビュー すべて

以前は、ミネラルウォーターがおかれていたと思いますが、今回は無かった。

Takayuki T. 様 当ホテルでのご滞在のレビューをお寄せいただき、誠にありがとうございます。当ホテルの様々な点で良い評価をいただいているにもかかわらず、3という評価をいただいていることに驚きを隠せません。 お客様のお気持ちを理解したいと思います。ご期待に添えなかった点、またはこの評価に影響した点はございますか？お客様のご意見は、当ホテルがお客様のご要望にお応えできるよう改善を続けていく上で、大変貴重なものです。 またのお越しを心よりお待ち申し上げております。 Marie Bourguignon Guest Relation Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris

Good Location

トリップアドバイザーの評価 4.0/5

AngusPhua ファミリー - トリップアドバイザー認証口コミ

I am actually pretty surprised by the negative reviews because our stay was really good. We booked the superior queen room with sofa bed and was given a room on the 27th floor. Room was really clean and nice, and seemed to have been refreshed 1-2 years back. Check-in by Lya was really pleasant and quick; a call to set up the sofa bed was also responded to promptly. I read some reviews about lifts being slow but did not experience any of this at all. In fact, their lift system is used at many offices around the world to ensure security and efficiency. We did not pay for the hotel breakfast but went for the Starbucks that was just about 5 minutes walk away. There are several cafes around and pasties were just coming out of the ovens at about 7.30am! Overall, good stay and may consider coming back again if in Paris.

Dear Angus Phua, Thank you so much for sharing your positive experience ! We're thrilled to hear that your stay was enjoyable and that you were satisfied with your room and the service. It's great to know that the check-in process with Lya was smooth and that you appreciated the quick response to your request. We're also happy to hear that you found the lift system efficient and that you had a pleasant time exploring the nearby cafes. We look forward to welcoming you back whenever you're in Paris! Anaëlle Minfir - GUEST RELATION

Worn out from 2nd floor and up.

トリップアドバイザーの評価 2.0/5

kimbK7853CL ビジネス - トリップアドバイザー認証口コミ

I had booked a room with queen size bed for me and my wife, but when I arrived i was told that they only had twin beds and that there was nothing to do about that until next day. That was the first of many disappointing things about this hotel. The lobby is beautiful and you could expect the room to be alike, but they are old and poorly maintained. The beds were screaming for help and the bathroom in particular is falling apart. As I actually got my Queen size bedroom the next day. I understood that I were not just unlucky. That room was exactly the same. To top if off I had to stand in line to get my Breakfast 2 days in a row. Not so much because it was crowded, but because the staff insisted on appointing me a table… The location is nice, but all in all The hotel does not deserve the stars.

Dear Mr. Kimb, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the initial confusion regarding your room assignment and the inconvenience caused by not having the queen-size bed available upon arrival. We understand that this was disappointing, and we regret that it affected the start of your stay. Additionally, we are sorry to hear about the condition of the room and the bathroom, as well as your experience at breakfast. We take all feedback seriously, and we are actively working to ensure that maintenance and service standards are improved. We truly appreciate your comments on our lobby and the location of the hotel, and we hope you will allow us another opportunity to better serve you in the future. Kind regards, Marie Bourguignon Guest Relations Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 3,080 件のレビュー 5.4/10 客室
  • 2,586 件のレビュー 7.3/10 サービス
  • 43 件のレビュー 5.3/10 インターネット
  • 1,284 件のレビュー 4.7/10 快適さ
  • 1,135 件のレビュー 6/10 朝食
  • 1,044 件のレビュー 5.2/10 清潔さ
  • 646 件のレビュー 5.9/10 雰囲気

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周辺の他の施設

パリのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。