ノボテルパリトゥールエッフェル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 3,465 件のレビュー

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61 quai de Grenelle, 75015 パリ, フランス

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • ダウンタウンエリアに位置する、エッフェル塔から徒歩10分の場所に位置するホテル

  • 専用の有料駐車場がございます。

  • 屋内温水プール、有料、フィットネスエリア、サウナ

  • ファミリールーム、Wi-Fi ご利用可

  • 30のミーティングルーム、3,000 m²の柔軟性の高いスペース

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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ホテル所在地

ノボテルパリトゥールエッフェル

61 quai de Grenelle
75015 パリ
フランス

GPS:48.849778, 2.282836

電話番号
ファックス +33 1 40 58 24 44

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  3,465 件のレビュー

トリップアドバイザーの評価  3.5/5  6,223 件のレビュー

GREAT option for families

トリップアドバイザーの評価 5.0/5

ddmjr79 トリップアドバイザー認証口コミ

We stayed here on a recent family visit to Paris. We stayed in the family room which had a full sized bed and a sleeper couch. It was great because it provided a little privacy for the parents with the bed around the corner. I especially loved the proximity and views to the Seine River and the Eiffel Tower. Lots of dining and shopping options in close proximity. It's near a mall, and there's a grocery store close by. When we return to Paris, we'll be staying here again.

Dear Dwayne Morrow Jr, Thank you for taking the time to share your positive experience at Novotel Paris Centre Tour Eiffel on TripAdvisor. We are delighted to hear that you had a great stay with us during your recent family visit to Paris. It's wonderful to know that you found our family room suitable for your needs, providing a balance of privacy and comfort. We're pleased you enjoyed the proximity and views of the Seine River and the Eiffel Tower, as well as the convenient access to dining, shopping, and nearby amenities. Your compliments about the location, value, and service are truly appreciated. We look forward to welcoming you and your family back to our hotel on your next visit to Paris. Best regards, Marie Bourguignon - Guest Relation Manager

Very good stay

トリップアドバイザーの評価 4.0/5

ganeshpvenk ファミリー - トリップアドバイザー認証口コミ

Strategically located very close to Eiffel Tower. Strangely, reception is on first floor and there is no Elevator. Only has escalator. Room was very good, great view. Breakfast was simply great for Vegetarian option, including Moussaka All in all, a very good stay

Dear Ganesh P, Thank you for taking the time to share your feedback with us on TripAdvisor. We are delighted to hear that you had a very good stay at the Novotel Paris Centre Tour Eiffel. It's fantastic to know that our strategic location close to the Eiffel Tower, well-appointed rooms with great views, and the delicious breakfast options, including Moussaka, contributed to making your stay enjoyable. We appreciate your feedback, and we apologize for any inconvenience regarding the absence of an elevator. Your comments are valuable to us as we continually strive to improve our services. We look forward to welcoming you back for another wonderful experience during your next visit to Paris. Best regards, Marie Bourguignon

Staff need training

トリップアドバイザーの評価 2.0/5

Alishakhanx トリップアドバイザー認証口コミ

The hotel itself is nice. The location is great, the lobby Is lovely. However the staff are awful. Working in a hotel myself at reception I understand it can be busy and frustrating at times however I was completely shocked at how we were treated. We had called prior to request for a room with a view and some amenities as it was our friends birthday, the lady on the phone was very rude and cut the phone off twice. We were given a cold check in with 0 information. The room was fine, very basic however had no iron or water which are basic things for a hotel. Also no amenities. The sofa bed hadn't been set up. When asking the desk if they can set it up they replied "you need to do it yourself" then cut the phone off. The bed sheets and pillows were stained and the beds were very hard. Trying to call the desk for some extra towels was impossible nobody answered the phone but downstairs was not busy, so the staff have no excuse for not picking up. The hotel is really let down by the staff who need better customer service training.

Dear Alishakhanx, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris Centre Tour Eiffel. We appreciate your detailed insights and apologize for the challenges you experienced during your visit. I want to assure you that your comments are taken seriously, and we are committed to addressing the issues you raised to enhance the overall guest experience. The lapses in service you described do not reflect our usual standards, and we sincerely apologize for any inconvenience caused. Please know that your concerns have been shared with our management team for immediate review and action. We will be conducting additional training sessions to ensure our staff provides courteous and helpful service to all guests. We genuinely value your input and hope to have the opportunity to welcome you back in the future, providing a much-improved experience that aligns with our commitment to exceptional hospitality. If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out to us directly. Warm regards, Marie Bourguignon Guest Relation Manager

快適な滞在

お客さまの声 4.5/5

Ichiro ビジネス - 確認済みレビュー すべて

Accorメンバー用のチェックイン、スマートエレベーターの導入など、一年前に比べてストレスを減らす工夫が随所に見られて、快適でした。

Ichiro A. 様 ノボテル・パリ・センター・エッフェルでのご滞在についてのお評価をいただき、誠にありがとうございます。ご意見は私たちにとって非常に貴重です。 ご滞在が快適であったことを知り、私たちは非常に嬉しく思います。ご宿泊の際にAccorメンバー向けのチェックインや、スマートエレベーターなどの新しいサービスを導入し、お客様がストレスを感じることなく滞在を楽しんでいただけるよう心掛けております。 一年前と比べてサービスの向上を感じていただけたことを嬉しく思います。お客様のご意見は私たちのサービス向上に貢献し、今後もご満足いただける滞在を提供できるよう努力し続けます。 再度、お時間を割いてご意見をお寄せいただき、誠にありがとうございます。今後のご滞在も心よりお待ちしております。何かご質問やご要望がありましたら、どうぞお気軽に直接お知らせいただければ幸いです。 どうぞ宜しくお願い申し上げます。 Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Big room, big hotel, big groups BUT a good place to stay

トリップアドバイザーの評価 4.0/5

MegLark289 トリップアドバイザー認証口コミ

I’ve read a variety of reviews from good to bad about this hotel. I say it is a fine hotel in a decent area. It was booked by my group for me. The positives are that the room is large, modern and clean. There is a tea kettle and refrigerator to use. The breakfast room offers a nice variety but it can be busy and noisy. This is in a neighborhood full of restaurants and shopping for middle class things. A Monoprix a block away makes it easy to fill the refrigerator. It is a 15 minute Uber ride, 1/2 hour metro ride and hour walk to many of the major Paris sights. The biggest downside is that too many places you may want to visit require one or two changes on the Metro. I wouldn’t mind so much using the metro if I didn’t need to change lines. Uber is a bit less than $20 to most places. Do look for Maria at the reception for the breakfast room. She loves to entertain us with her lovely costume jewelry each morning. Overall, I would stay here again

Hello MegLark289, Thank you for taking the time to share your feedback about your recent stay at Novotel Paris Centre Tour Eiffel. We appreciate your detailed review and are delighted to hear that you found our hotel to be a fine place to stay. We are pleased to know that you enjoyed the spacious, modern, and clean room, as well as the amenities such as the tea kettle and refrigerator. It's great to hear that you found the breakfast offerings to be varied, even though it can get busy at times. We're glad you appreciated the convenient location with nearby restaurants and shopping options. We understand your comments regarding the Metro and appreciate your perspective on the transportation options. We're also happy to hear that Maria at the reception made a positive impression on you with her friendly service. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back on your future visits to Paris. Thank you for choosing Novotel Paris Centre Tour Eiffel! Marie Bourguignon Guest Relation Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 37 件のレビュー 7.3/10 インターネット
  • 1,492 件のレビュー 4.5/10 快適さ
  • 1,332 件のレビュー 6.1/10 朝食
  • 1,187 件のレビュー 4.4/10 清潔さ
  • 962 件のレビュー 4.1/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。