ノボテルパリトゥールエッフェル 4 つ星

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61 quai de Grenelle, 75015 パリ, フランス

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ホテルのその他の情報

  • ダウンタウンエリアに位置する、エッフェル塔から徒歩10分の場所に位置するホテル

  • 専用の有料駐車場がございます。

  • 屋内温水プール：フィットネスエリア＋サウナは無料でご利用いただけます（要予約）

  • ファミリールーム、Wi-Fi ご利用可

  • 30のミーティングルーム、3,000 m²の柔軟性の高いスペース

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ホテル所在地

ノボテルパリトゥールエッフェル

61 quai de Grenelle
75015 パリ
フランス

GPS:48.849778, 2.282836

電話番号
ファックス +33 1 40 58 24 44

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,818 件のレビュー

トリップアドバイザーの評価  3.5/5  6,313 件のレビュー

Good hotel..just very impersonal

トリップアドバイザーの評価 4.0/5

Tehsin L ファミリー - トリップアドバイザー認証口コミ

We stayed at the Novotel in the first week of Nov 2024 and we had 4 rooms for a group of 9. Novotel is a very big hotel with a lot of rooms…there were almost 30 rooms per floor and the hotel has at least 25 habitable floor…so one can guess. We reached Paris from Amsterdam around 9 pm at night and at that time also the check in process took almost 45 min. There were quite a few guests checking in and the whole process per guest was taking time and only 2 counters were open. The rooms we had booked were really good. We got the corner rooms which were big in size and had a sofa Cum bed in a small living room section and then the main bedroom. As these were corner rooms the view from both the living area and the bedroom was awesome and had different angles. We were on the 21st floor and some rooms had the seine river view while others had the city view. The rooms were well lit and the beds were comfortable. The only issue with the room was that the toilet is separate from the bathroom and it doesn’t even have a sink inside. So one has to go all the way to the bathroom to wash hands after using the toilet. The bathroom also had a bathtub and a separate bathing area. The bathtub wasn’t used as there were no shower curtains and if used I am sure the water would have spilled out and wet the carpets in the bedroom. The hotel breakfast buffet was good with a good spread but as the hotel is so huge the place was always crowded and guest had to wait in line to get seated. The live egg counter was always crowded. We stayed there for 4 days and this was the case everyday and at all times since 7 am. The staff is professional but very impersonal and at times comes off as rude. There is no personal touch. The checkout also is self done, the key cards get deactivated at 12 on the day you checkout. The concierge service is at a charge if you need your bags delivered to your room. But one can store their luggage with the concierge free of cost. The location of the hotel is good. Eiffel is a 10-15 min walk. The Bir hakim station and the Javel station are walking from the hotel. There is a mall and a huge super market right next to the hotel and both of these can be accessed from the 2nd floor lobby level of the hotel as well. What I mean is these are all connected. The hotel also has a store on level 2 which also has microwave overs which the guest can use to warm any food they may have purchased at the supermarket. In all a good choice to stay at Paris.

Dear Tehsin L. Thank you for your detailed review! We're pleased to hear that you appreciated the spacious corner rooms, great views, and the location of the hotel. It's also wonderful to know that the breakfast spread and proximity to transport options, shopping, and dining were convenient for you. We sincerely apologize for the check-in delay and any issues you encountered with the bathroom layout and breakfast crowds. We understand that during peak times, the large size of the hotel can make some areas feel a bit impersonal, and we truly regret that the staff did not meet your expectations in terms of warmth and personalized service. Thank you for highlighting the great location and the added amenities in the store and the easy access to nearby shops. We value your feedback and hope to offer a more seamless and personal experience during your next stay in Paris. Anaëlle Minfir, Guest Relation

Worst hotel worst staff members

トリップアドバイザーの評価 1.0/5

Sightseer43638674215 Couples - トリップアドバイザー認証口コミ

Worst hotel worst staff members they even don’t know how to talk with woman I would never recommend this hotel to anyone such a worst hotel worst place worst everything super worst they even don’t provide toothbrush slippers or such anybtoiletories worst place room no.2817 book by my name amit ohri for 2nights 30 October to 1 November 2024

Reasonable stay

トリップアドバイザーの評価 4.0/5

LucieW16 ファミリー - トリップアドバイザー認証口コミ

10/15 minute walk from Eiffel Tower area. Fast checkin (went at 2:30 but room not available but that’s to be expected so went back at 3pm). Room good and clean. Only negatives were no milk for the tea/coffe in the room - didn’t have time to go and ask for any as had to check out. Also someone opened our room and started to come in unannounced at 0830 - tried to call reception but the room phone didn’t work. Called via mobile and they said it was housekeeping - no warning though and they walked straight in to my child in bed who was frightened by a stranger suddenly appearing. Otherwise happy with the stay.

Dear LucieW16, Thank you for sharing your experience regarding your recent stay with us. I’m pleased to hear that you found our location convenient and enjoyed a fast check-in process. However, I sincerely apologize for the issues you encountered during your stay. It is indeed disappointing that there was no milk provided for your tea and coffee, and I understand how important these small comforts are, especially when you’re in a hurry. I am particularly concerned to hear about the incident with housekeeping entering your room unannounced. This is certainly not the level of service we aim to provide, and I understand how distressing it must have been for your child. I will address this matter with our housekeeping team to ensure that proper protocols are followed in the future. Thank you for your feedback, as it allows us to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Best regards, Marie Bourguignon Guest Relation Manager

Business Travelers Avoid

トリップアドバイザーの評価 1.0/5

K5905 ビジネス - トリップアドバイザー認証口コミ

Terrible business stay. Rooms are poor with no mirror near a plug socket to style hair, poor lighting making it hard to work or put makeup on in room. Bathroom floor floods due to poorly fitted shower screen. No iron in room and impossible to get one when requested. Long queues for breakfast. No bottled water provided in rooms. Room located next to families with small children that woke early and were noisy…. Not a problem as I was awake early for work but why locate business travellers next to families? If traveling for business I would stay elsewhere… worst Novotel I ever stayed in.

Dear K5905, Thank you for taking the time to share your feedback regarding your recent stay with us. I genuinely apologize for the challenges you faced during your business trip. I’m sorry to hear that the room layout did not meet your needs, particularly regarding the mirror and lighting. We understand the importance of a well-equipped space for our business travelers, and I will ensure that your comments are shared with our management team for future improvements. Additionally, I regret the inconvenience caused by the flooding in the bathroom and the difficulty you encountered when requesting an iron. We are committed to addressing these maintenance issues promptly. I also understand how frustrating it can be to deal with long queues during breakfast, especially when you are on a tight schedule. Your feedback will help us evaluate our breakfast service and enhance the experience for all guests. Lastly, we appreciate your point about room allocations. We strive to accommodate all guests’ preferences and will take your feedback into consideration for future arrangements. Thank you once again for your valuable insights, and we hope to have the opportunity to better serve you in the future. Best regards, Marie Bourguignon Guest Relation Manager

Poor

トリップアドバイザーの評価 1.0/5

Lauriepadua ビジネス - トリップアドバイザー認証口コミ

Poor experience The hotel bar was full of flies - I’ve the ceiling walls - just awful - I spoke toner of staff and they had nothing to say My room was poorly laid out and I had the mini fridge light flash all night - I complained and was told we will try and fix it - no concern that I had been kept awake all night - no compensation for a 650 euro 2 night stay - poor!

Dear Lauriepadua, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that your experience did not meet the high standards we strive to provide. We take your feedback regarding the cleanliness of our bar area very seriously and will investigate this matter with our team to ensure it is addressed immediately. Your comments about the room layout and the mini fridge will also be discussed with our maintenance staff to prevent similar inconveniences for future guests. We understand how important a restful night’s sleep is, and we are sorry that your stay was affected by the flashing light. We appreciate your patience and will reinforce our commitment to guest satisfaction with our team. Thank you once again for your feedback, and we hope you will consider giving us another chance in the future. Best regards, Marie Bourguignon Guest Relation Manager

との提携 TripAdvisor

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