アパートホテル アダジオ パリ サントル トゥール エッフェル
14 rue du Théatre
アクセス: 3 km / 1.86 mi 15 min drive
チェックインはからです - チェックアウトはです
AC and lift problems
Peng Sheng L ファミリー - トリップアドバイザー認証口コミ
Location is actually not too bad as it it near to multiple metro stations and grocery shop. Cleanliness wise still acceptable and it provided me a good Eiffel tower view (as per my booking). However staffs are not friendly and welcoming, AC not working and during my stays, both the lift was malfunction and I have to keep using lift from another section of the building.
Dear Peng, Thank you for taking the time to write a review. We are glad to hear that you appreciated our convenient location, cleanliness, and the stunning Eiffel Tower view from your apartment. Our proximity to metro stations and grocery shops is indeed a great advantage for our guests. We apologize for any inconvenience you experienced during your stay. We understand that the air conditioning issue and the lift malfunction may have caused some discomfort. Please be assured that we take these matters seriously and will address them with our maintenance team. As for our team, we strive to provide excellent service, and we will work on improving our hospitality to ensure a more welcoming atmosphere for our guests. We hope to welcome you back. Best wishes,
The hotel rooms have air-condition problems
margO2680EH ファミリー - トリップアドバイザー認証口コミ
This hotel has A/C issues. We booked a 5 night stay. The first 2 days there was no A/C. It took a long time for a technician to come and fix it, we had to complain the 2nd time. There is a self adjusting A/C control inside the room but the it didn't work the first 2 nights. The hotel provides this portable small fan cos they know they have aircondition issues. Look at the attached photo as proof of this portable fan they give you to make up for the A/C problem. You cant open the windows, so its hard to breathe inside no circulation. Be careful when booking! Other guests were also complaining about their A/C when we were there.
Dear Guest, Thank you for taking the time to share your review. We regret to learn about the issues you encountered with the air conditioning during your stay. Our apartments are equipped with individual air conditioning controls for the comfort of our guests, and we apologize for any inconvenience caused by the malfunction. We appreciate your feedback and will ensure that our maintenance team addresses this issue promptly. Please note that the portable fan provided in the room is an additional amenity for our guests' comfort and not a substitute for the air conditioning system. We understand the importance of proper ventilation, and we assure you that we are committed to providing a comfortable stay for all our guests. We all hope to see you again in the future. Kind regards,
ム. 一人 - 確認済みレビュー すべて
１．エレベーターが１台しか稼働せず、待ち時間が長かった。滞在の最後の２日ほどは２台とも動くようになり、状況は劇的に改善。 ２．部屋の中が暑かった（クーラーがあまり効かない）。同趣旨のクレームをレセプションでしている人を数人見かけた。 ３．ある晩、突然水が出なくなった。レセプションにクレームすると、技術者が不在なので翌朝までは何もできないとの返答。ほかにも同じクレームをしに来た人が複数いた。深夜になって、なぜか復旧。 それ以外には特に問題はなし。
Cher client, Merci d’avoir pris le temps de nous faire un retour suite à votre séjour. Vos commentaires nous sont très utiles, d'autant plus que nous avons le plaisir de vous compter parmi nos fidèles clients. Nous rencontrons des problèmes aléatoires avec la climatisation que nous avons pu résoudre dans la plupart des cas et nous continuons à travailler activement sur le sujet. Nous poursuivons des travaux d'embellissement dans nos appartements ainsi que dans nos espaces communs. Nous espérons avoir le plaisir de vous accueillir à nouveau à l’avenir dans des conditions plus favorables. Service clientèle Aparthotel Adagio Paris Centre Tour Eiffel
Terrible, no AC, no ventilation
We just checked in. We got 2 rooms. AC is not working in both (not even ventilation). The receptionist is trying to help but she said that same problem is there in a lot of rooms. Not sure why they even accepted booking if there is so much problem. And if they know there is a problem, why couldn’t they check the AC before giving the rooms. Even technician came switched it on and it went off again in 5 minutes. And then we had to leave while awaiting for the technician again. Big problem is intact that there is no ventilation in the room and difficult to breathe as one member in my family has Asthama. Hoping we will get change of rooms today itself! Will update soon..
Dear Nikhil, Thank you for sharing your feedback. We are glad to hear that you appreciated our convenient location. However, we are truly sorry to hear about the issues you faced with the air conditioning in your rooms. We understand how important it is to have a comfortable environment, especially for guests with health concerns such as asthma. Our apartments are indeed equipped with air conditioning systems that can be individually controlled by our guests. It is unfortunate that you encountered problems with the AC during your stay, and we apologize for any inconvenience this may have caused. We appreciate your understanding as our receptionist tried to assist you and called a technician to address the issue. We hope that the situation was resolved promptly and that you were able to enjoy the rest of your stay. Please know that we take all feedback seriously and will work on improving our services to ensure a better experience for our future guests. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards,
ayse1st Solo travel - トリップアドバイザー認証口コミ
I stayed in Adagio multiple times for a weekend and encountered a few problems which I didn't mind since it was for a short time. However, recently, I stayed there for a longer period and I finally fed up with this hotel and its management. I had to change my room 3 times because of the various problems which were not fixed properly. To sum up, don't waste your money here just because of its location if you want to have a peaceful stay. Management also doesn't care about your problems.
Dear Ayse, Thank you for taking the time to review your experience with us. We appreciate your kind words about our convenient location. However, we are sorry to hear about the issues you faced during your stay. We understand how frustrating it must have been to change rooms multiple times, and we apologize for any inconvenience this may have caused. Our aparthotel is currently undergoing renovations to improve our apartments, and we hope that this will address some of the concerns you mentioned. We also take your feedback regarding our management seriously and will work on improving our communication and responsiveness to guest concerns. We hope to see you again. Best regards,
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