メルキュールパリサントルトゥールエッフェル 4 つ星

帰りに空港への送迎を依頼したが、60ユーロのところ100ユーロ請求された

ホテルのすぐの所にタクシー乗り場があると良い

The view of Eiffel Tower is fantastic with reasonable price, it will be good if the hotel have some makeover of the room as it seem bit old for the carpet and internal design. Staff is helpful and fast response for our request of room upgrade.

朝食ビュッフェも美味しかったです。

The Mercure Paris Centre Eiffel Tower Hotel is in a great location for a visit to Paris. It's close to the Eiffel Tower, of course, but it's also a block from the Metro and major bus lines, good restaurants, and the Seine. The hotel staff were professional, courteous, and friendly. It's a modern building that didn't feel cold or impersonal. Although our room could have used a facelift, it was clean, well-furnished and had everything we needed. We'll stay here again.

Positives:My room was upgraded. Very appreciated. Plenty of space. Excellent HD TV in room. Bed and pillows comfortable. Negatives: Room was very cold and no heating was available even when thermostats adjusted to 30! Registered my complaint at reception but no action. Breakfast room was crowded and small. Buffet selection was good but scrambled eggs and sausages very salty. When rdemoving key card from room slot, electric power immediately switched off! Why no 30sec delay?

スタンダードルームの場合アメニティーが提供されないのが残念でしたが、スタッフの方々が親切でとても良かったです。エッフェル塔で近く朝、昼、晩で素晴らしい風景が見れて良かったです。また泊まりたいと思います。

Me and my friend enjoyed our staying at the unique hotel Mercure in Paris, only a few meters away from Europe's most visited monument, the Eiffel Tower, and just a few steps from the metro station of ''Bir-Hakeim''! Apart from its special location, what we appreciated most was the sense of the warm hospitality, the clean rooms, the facilities (free wi-fi with fast internet speed, very qualitative shampoos & bath foams) and certainly the personnel's excellent professionalism. I also fell in love with the unique decoration of the room (Eiffel Tower style), which was very impressive and fit so well with the Hotel's general atmosphere. I would also like to underline the wide variety of the products at the Hotel's breakfast and their remarkable quality. It goes without saying that the Mercure Hotel is going to be my choice again at my future trip to Paris and i totally recommend it especially to those who love the monument of the Eiffel Tower!

ヘアードライヤーが壊れていた

My wife and I stayed for one night transit for shower and rest on our return to Atlanta, USA from week long Europe trip. The room was bare minimum (not up to a 4 star level), with no shower gel or body wash, no soap, no shampoo, no lotion. Reception never picked up our phone, we came down three times to reception to request bathroom accessories and they assured us those will be there immediately. In reality, they only sent one small round soap bar, nothing else. We will never stay in this particular hotel, looks like they do not care at all since the location is good. We stayed in another Accor Hotel in Nantes, France, where the service was excellent, like a real 4 star hotel.

All facilities in the room were terrible, especially the water and drainage piping of the hotel. The water coming from shower kept changing hot and cold all the time, with the shower tub is not draining probably, we couldn't enjoy any second during our best moment in a day. The toilet was clogged up, with a constant mould like smell in the room that gave my wife a headache, luckily it was the last night we stayed. I try to call the housekeeping and reception but nobody answered, I had to walk to the front desk and get an acknowledgement that the in-house calling system was broken. Besides, the TV was out of control with a fully functional remote, I had to walk to the front desk again, for several times, changing new batteries, requesting a technician to fix it. He had to reboot the TV in order to resolve the issue which I was unable to do it due to the TV was fixed on the wall.

Rooms clean, funky and comfortable. Coffee and drinks provided. Easy walking distance to Eiffel tower and other attractions. Restaurant setting delightful - pretty garden in heart of Paris. Service very slow when we were there. Breakfast excellent.

-　お部屋からエッフェル塔が見えるお部屋に無料でアップグレードしてくれて、嬉しかった。 ~　ただ、その際、バスタブがない旨が知らされなかったのが残念（事前リクエストをしていたのにも関わらず）。 ~　お手洗いが臭かった。 ~　荷物の重さが知りたかったため、体重計が借りれるかをハウスキーピングに問い合わせた。大丈夫なので部屋に持っていくと言われたが、数時間待っても来なかった。電話で再度確認をすると、フロントデスクに電話を回され、客室には体重計を貸し出してはおらず、ベルデスクにて荷物の計測できると告げられた。

Hotel is modern and in a great location for visiting the Eiffel Tower. The hotel is under renovation on some rooms and each of us traveling had a different experience. Our room was updated, so it was fine. Our companions not. It was very hot when we were there and none of us could get the air to cool the room off very well. Two couples got their room right away, we had to wait until later in the day, even though we arrived first. We had toiletries and drinks in our fridge, they did not. Room service tray was sitting in our hallway for a day. Bed was comfortable - we had a queen, our companions had twins pushed together.

フロントの対応は良かったですが、朝食会場のスタッフの対応は最悪でした。テーブルセットも準備出来てない箇所あり、私語あり、腕組みあり、スタッフの服装の品のなさ、客への接し方も最悪、導線の悪さも目だつし1つ星以下の悪さでした。教育レベルの低さを痛感しました。あの席数からしてスタッフの人員数も充分過ぎる位でしょう。