ibis budget Coffs Harbour 3 stars

Dear Donna R., Thank you for sharing your feedback regarding your experience. I apologize for the unpleasant odors you encountered in the reception and hallways, as this does not reflect our usual standards. We appreciate your comments about the basic amenities and understand that they may not have met your expectations for a longer stay. Your observations are valuable to us, and we will consider them as we continue to enhance our guest experience. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, ibis budget Coffs Harbour

Dear Danielle W., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly with the room allocation and the condition of the facilities. It is our goal to ensure that all guests have a comfortable experience, and it appears we fell short in your case. I appreciate your acknowledgment of Maudee's response; we strive for excellence in customer service. However, it is regrettable that your check-in experience did not align with your expectations or our standards. We understand how important it is for our guests to receive the accommodations they have booked, and I apologize for the oversight in communication regarding the room type. We acknowledge the importance of your loyalty as an Accor Plus Gold member, and we hope that you will consider giving us another opportunity to better serve you in the future. Thank you once again for your valuable feedback. Best regards, ibis budget Coffs Harbour

Dear Alison K., Thank you for your feedback. We appreciate your comments regarding our location and cleanliness. I would like to note that our budget hotel model does not include bar fridges or streaming services, in order to keep our rates competitive. Best regards, ibis budget Coffs Harbour

Dear Cheryl L., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the bed comfortable after your long drive. However, I understand your concerns regarding the milk storage and the shower curtain. We appreciate your input as it helps us identify areas for improvement. Your feedback is valuable, and I will ensure it is shared with our team for consideration. Best regards, ibis budget Coffs Harbour

Dear Owen D., Thank you for your feedback regarding your recent stay. While I appreciate your positive remarks about our reception staff, I regret that the overall condition of our property did not meet your expectations. Your comments will be considered as we continuously strive to enhance our guests' experiences. Goodbye, ibis budget Coffs Harbour