ibis budget Boulogne-sur-Mer Centre Les Ports 2 estrelas

We have stayed at this budget hotel many times, entering and leaving France. It has been adequate for our needs. However this year will be the last. On arrival I was made to pay an extra 15 euros as the receptionist said her computer showed I had not paid the full amount when booking. My receipt showed otherwise. She told me to contact Accor about it. Three months later I am still trying to get a refund from Accor (the principle is important not the amount). Their customer services and complaints department are totally inefficient. I have repeatedly phoned and emailed and they do nothing. As for the hotel ; we have coped with school parties being there (children roaming corridors) and one year almost the whole building was occupied by the police working in Calais but I can not bear the dreadful smell of sewage which now seems to be acceptable in the bathroom. I had to stick my head out of the window in order not to be sick. To be fair some staff are friendly and helpful, not the receptionist I had to deal with. This is the first time I have ever written such a review but it has been a frustrating experience and one not over yet!

poor reception service, noisy & the room smelt of cigarettes we were told at 4pm it was the last double room available, maybe the only one at that time stayed there twice before but this time the welcome & room were below the standards set by accor

Here again on our way back to UK , stay here 3/4 times a year , not 5 star but excellent location , clean rooms and very good staff , never been disappointed!! Stayed here on and off for past twelve years !!

due to an error during check-in on 14.12.2018€ 192,70 was taken too much from my card account.The lady at the rception told me to email for a refund. The address wasn't corrrect first.After a restrievel, I could submit it again. .I asked there for a refund on Dec 17th..No reaction until todayWhy no reaction at all up to now?

All we wanted was a budget hotel with parking in Boulogne; instead we had to park in the street and received a very un-French and more importantly un-Ibis welcome. The hotel itself was grim like an averagely maintained detention centre, but perhaps it is unreasonable to expect more for €85 per night. We booked the hotel because it had secure private parking and when we arrived a man (we assumed to be staff or another guest) opened the gate to the parking compound for us with the code. We parked up and walked to reception. The receptionist was clearly not very happy (no traditional greeting or pleasantries – perhaps this is part of the no frills style) and quite abrupt when I asked the cost of the parking. Pointing at her scrappy desk sign, she made it clear that the car park is full and that we had to park in the street. We explained we were already parked in the car park and we were told in no uncertain terms that this was completely unacceptable, all the spaces were reserved by guests who were out for the evening in their cars. In my partner’s best French (admittedly very rusty) we tried to express our disappointment that there was not sufficient parking, as this was only reason we had chosen the hotel (we were borrowing the car and it was full of all our camping equipment/bikes etc) and the website did not indicate that parking was limited or had to be booked in advance. The receptionist made it clear that she and her manager had nothing to do with the website and that it was totally unreasonable to expect unlimited parking at a hotel and what on earth did we expect (her tone inferred that we were very stupid foreigners – perhaps we are for staying there). After this very uncomfortable conversation, we paid the balance and the receptionist escorted my partner to the parking compound to remove the car and park it in the street. Whilst these misunderstandings happen, I felt the receptionist should have remained polite and civil and not do her best to embarrass and upset us. My partner was in tears afterwards and to say it dampened our stay in Boulogne is an understatement. I have stayed at two other Ibis hotels (Tours and Lille) in the past month and the staff were very friendly and courteous.

Not so good for an overnight stop as I found the hotel difficult to find. It is the first Ibis Budget I have been to which charges for parking in its compound. Boulevard Daunou was not on my Satnav. Breakfast was fine, as was wi-fi. Room was comfortable but shower was small.

Receptionist all right polite and helpful but room smelled of wet dog, towels more like hand towels no kettle or security on windows. Very run down area no restaurants nearby not what one expects from an Ibis hotel.

We have stayed in many Accor hotels. This was far from one of the best. The receptionist was helpful. However, the room was below average and needs refurbishment . I was surprised to be asked to pay extra for car parking. BreAkfast was adequate . Would not stay there again. Needs looking at.

Room was very clean and modern, with effective heating. Buffet breakfast was well stocked with everything from croissants to tropical fruit salad and cheese. There is ample secure parking, with free parking also possible on the street outside, and the hotel is only 5 minutes walk from town.

Friendly service, clean budget hotel with a surprisingly large breakfast choice. We booked a triple room (single bunk bed over a double bed) and it more spacious than we expected. The parking fee is nominal and the location of the hotel is excellent: 500 metres from the city centre, right next to a Carrefour and public transport and right next to the coast. I didn't give it a 5-star rating because our bed and bathroom door squeaked a lot and because we were only given 2 towels instead of 3. Nothing bad enough to complain to the staff about, as you can see :-)

Convenient for the Channel Tunnel. Secure and safe parking. Within easy walking distant of the Centre Ville and all amenities. A nearby hypermarche and petrol station completed the picture. Staff were helpful and polite.

It's important to have sensible expectations when booking these ultra budget hotels. I've stayed here several times, and am happy to save money on a single overnight stay, for a very basic room. I did get the impression this year, that the rooms are getting tired though. Cleanliness was okay, but a lick of paint is needed before the place starts to look shabby rather than just basic. Be aware that paying 4euro to use what appears to be a secure car park, doesn't buy security. The coded electric gate is to prevent other cars coming in. Anyone can walk into it via a pedestrian path, so don't leave valuables in your vehicle.

As budget hotels go Bolougne Sur Mer IBIS Budget Hotel provides a good clean comfortable experience and is well located to the town and port for shops restaurants and bars. Secure Off-road parking is available for a nominal fee, making it an ideal stop over for late or early cross channel ferries or Euro Tunnel. Optional breakfast is also available. Reception area has vending machines for tea coffee etc.

Everything was in order, but I was a little surprised at being charged for parking. Most of your customers will arrive in a vehicle, so this is in effect a price increase. I don't have anything else to say, so either accept this or forget it.

This is a standard Ibis Budget - basic but quiet and comfortable. The location is very good - close to the old town with lots of restaurants and also close to the seafront. Parking on the street outside is free. We have visited several times and found the staff friendly and helpful.