Mercure Jelenia Gora

My stay at this hotel was arranged by KCM clinic nearby, 3 nights pre-surgery and 6 nights post-surgery, on a B&B basis. The hotel is a larger building set in good grounds. The rooms are comfortable, airy, with single or queen/twin beds, with usual ‘extras’ such as TV, coffee making facilities, hair drier, and so on. The wheelchair-accessible room has an en-suite wet-room, but sadly no drawers/shelves to put clothes in, nor a comfortable arm chair to sit in. It is part of the Accor group (which includes Ibis in UK and is of an equivalent standard), and B&B prices are very reasonable. Large, open reception, bar and restaurant, Leisure area on the floor below, lifts to all rooms. Most ‘front’ and restaurant staff spoke some English or German. Two things stood out significantly: Quality of food in the restaurant, and the Staff. Restaurant meals were absolutely delicious. The menu is a little limited but it ensured that food was freshly cooked, served and tasted delightful, without exception. Portions were large, and the cost of courses was most reasonable, excellent value for money. No point in going elsewhere! It has been a long time since I have had such excellent service from hotel Staff. Without exception, they were professional, caring and accommodating, and made me feel welcome and ‘at home’. I had a couple of problems with ‘technology’, but the Staff in reception and restaurant couldn’t do more to help. At buffet breakfast I was immediately waited on without a second thought (post surgery disability and on crutches). They truly are a wonderful team, and a superb credit to the hotel and everyone. I can’t thank them enough. This hotel will be my first port of call when I return next year. They are a very hard act to beat on the value-for-money stakes, so why shop around!

Byłem w pełni zadowolony

Powracam w. miejsca pewne. 3maj się ok. Ale w kranie w umywce była cały czas zimna woda

Pobyt bardzo udany. Czysty, bardzo dobrze utrzymany pokój i łazienka. Bardzo mie panie z room-service. Niestety bardzo uboga oferta w ramach welcome drinku. Dania w restauracji smaczne, choć w burgerze, który zamówiłem, bułki bły zimne (samo mięso bardzo ok.).

Bardzo miły pobyt w hotelu Mercure Jelenia Góra , sympatyczna , sprawna recepcja w dniu przyjazdu i wyjazdu , śniadania bardzo dobry wybór dań .