Mercure Jelenia Gora 3 gwiazdki

Na te dziwne czasy dają rade.W sumie było pusta , a więc pobyt cisza spokój jak marzenie . generalnie pozytywnie.

jedzenie w porządku ale ze względu na pandemię brak stołu szwedzkiego mało urozmaicone, obsługa miła, brak jacuzii

Miła obsługa, przestrzeganie zaleceń covidowych

Hotel spełnił moje oczekiwania, nie mam uwag.

Pierwszy pobyt w czasach pandemii. Chyba wszyscy się już dostosowaliśmy do nowej sytuacji.

Jestem bardzo zadowolona z pobytu

miła obsługa czysto i przyjemnie czyli standard Mercure

Hotel dba o wysokie standardy dla swoich gości . Śniadania przepyszne . Obsługa przemiła . Dodatkowo basen i sauna sprawiały że można było odpocząć i się zrelaksować . Serdecznie polecam ;)

Pokoje pamiętają czasy PRL. Cena nie warta oferowanej jakości.

Polecam że względu na lokalizację i przyjazne nastawienie obsługi

Jak zawsze wszystko było OK. Co prawda posiłki dostarczane były do pokoju, ale cóż takie czasy. Pozostałe atrakcje hotelu działały bez zarzutu.

New superior room is nice and confortable with AC and renewed bathroom with a big and nice shower, continental breakfast super as usual, big parking space for car, staff is very friendly and helpful .

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.

This is an old Soviet stile Hotel. Nearby buildings are also old Soviet stile. I have an Accor Group Gold Card which should have given an up-grade; but, the room was very small, especially as we stayed four nights. Both the outside of the hotel needs repainting and the carpets in the room were badly stained! It is a pity that their swimming pol, is closed from 12.00 to 16.00. They have two saunas one closed and the one which was open was too small. Restaurant good and reasonably priced,.