Mercure Jelenia Gora 3 gwiazdki

Cena kolacji nie adekwatna do tego co dostałam, obsługa recepcji po 22 straszna, nue miła i niegrzecznie zwracająca się do gości.

Hotel z dawnych lat, lecz dla mniej wymagających- wspaniały. Miła obsługa , skromny, fajny basen.

pobyt w hotelu uważam za udany

Pyszne jedzenie, miła obsługa

To już trzeci pobyt w Jeleniej Górze i zawsze nocujemy w Mercure. Czysto. Basen do dyspozycji. Obfite śniadania. Miła i profesjonalna obsługa :)

Bardzo udany pobyt, świetna obsługa,

Pani w recepcji w dniu 13.07.2021 na najwyższym poziomie, z pełną klasą i kulturą.

Ładny pokój i bardzo miła obsługa.

To już nasz kolejny pobyt w tym hotelu. Obsługa bez zarzutu, pokój przygotowany jak zawsze. Śniadania bardzo dobre i co ważne, podawane w reżimie sanitarnym.

New superior room is nice and confortable with AC and renewed bathroom with a big and nice shower, continental breakfast super as usual, big parking space for car, staff is very friendly and helpful .

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.

This is an old Soviet stile Hotel. Nearby buildings are also old Soviet stile. I have an Accor Group Gold Card which should have given an up-grade; but, the room was very small, especially as we stayed four nights. Both the outside of the hotel needs repainting and the carpets in the room were badly stained! It is a pity that their swimming pol, is closed from 12.00 to 16.00. They have two saunas one closed and the one which was open was too small. Restaurant good and reasonably priced,.

Hotel was extremely busy with 8 coach loads of German tourists. We had to eat in the bar which was open and noisy due to the restaurants being completely full. Room 421 is very near to the lift and is extremely noisy. Not great when you have children. Conference facilities directly above room where guest were enjoying a party. On the upside my daughter enjoyed the swimming pool.

Excellent hotel - friendly staff, good location and a nice atmosphere. Shame I've only stayed there for one night! May have to come back :) I wish only that the TV was bigger - but that's just me being picky! :)