Novotel Krakow City West 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 2.130 görüş

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Novotel Krakow City West - Image 1
Novotel Krakow City West - Image 2
Novotel Krakow City West - Image 3
Novotel Krakow City West - Image 4
Al. Armii Krajowej 11, 30-150 CRACOW, Poland

Açıklama

Otel ekstraları

  • Outdoor car park

  • Bicycle available on guest request

  • swimming pool and fitness centre

  • Free High-speed wireless Internet

  • EV charging station

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Otelin konumu

Novotel Krakow City West

Al. Armii Krajowej 11
30-150 CRACOW
Poland

GPS:50.070207, 19.89738

Telefon
Faks +48 12 622 64 05

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  2.130 görüş

TripAdvisor Derecesi  4.0/5  1.694 görüş

2023 mükemmeliyet sertifikası

Novohotel ❤️

Tripadvisor puanı 5.0/5

June M TripAdvisor onaylı yorum

Hotel is beautiful, rooms were spotless, staff lovely will definitely be back at some point 😊 location is just a short drive from city centre, transport is great either taxi or bus, Restaurant and bar busy at times but worth the wait as food is delicious.

So disappointed

Tripadvisor puanı 1.0/5

Patricia E TripAdvisor onaylı yorum

The rooms were pretty decent and clean. It’s just the staff are rude. Specially in the fitness center. 15 minutes of working out (10:45am) the staff started to vacuum the whole gym and cleaned a spot on the floor with a very strong chemical and it made me so dizzy and opted out to stop my exercise. Complained to the reception, without any apologies that their guest was not feeling comfortable, and gave the reason that the staff in fitness center are third party. So disappointed.

Dear Patricia, Immediately after your opinion I approached you and we talked about the situation. Once again I would like to apologize for the situation. Please be informed that I also spoke with colleagues who are responsible for the gym area and I promise that we will learn from your words and this situation will not happen again. I hope to welcome you in the future and wish you all the best. With best hotelier regards, Witold Skałka

Nice rooms, nice pool

Tripadvisor puanı 5.0/5

Krzysztof256 TripAdvisor onaylı yorum

This hotel has nice rooms and great common areas. The kids loved the pool. The location is just outside walking distance from the historic downtown. The fold-out bed they set up for the kids was quite uncomfortable and could use some thicker padding.

a poor Novotel

Tripadvisor puanı 2.0/5

SerafinaPekkala1 TripAdvisor onaylı yorum

The standard of this place is not comparable to another Novotel in Cracow (and that what it should be). Rooms with squicky beds, non-functioning lights, the breakfast room with absolutely no capacity matching the number of rooms - you have to stand and wait for your breakfast and coffee for 10' or more. This is unacceptable. But the best of it: no conditioner! The hotel changed their amenities to Rituals which would be great only if they did not save on the conditioner. My female friends with long hair were devastated - without a conditioner that has been present in all the hotels in at least last 30 years worldwide they simply could not comb their hair. So it is a semblance of a progress when you fake-upgrade but take away a product that is absolutely expected in a 4**** hotel. Even better: every day my friends demanded a conditioner at the desk. And they got a small bottle of Rituals produce, always with a remark "oooh, I need to go and see... oh, yes, we have one sample, but it is our last one". For fun we tried that many times and it repeated in the loop ("oh, it the last one..."), so it was clear that the management trained their desk people basically to lie (as they had the produce in the back office but just did not want to give tit to the clients). Unbelievable. Once they actually did run out of it and offered us some makes that were taken from other hotels... I don't even know how to comment on that. Poor restaurant (again, nothing to compete with another Novotel). Service and desk-people basically very nice but it's still too little for the expected standart. Never again.

No staff to deliver essential items to room even as early as 10 pm. Not deserving 4-star rating

Tripadvisor puanı 1.0/5

Ilin C Solo travel - TripAdvisor onaylı yorum

Not deserving 4-star rating. Which 4-star hotel that you know of, has no one to deliver essential items to the room? Staff was also rude. We needed non-slippery shower mat, the staff asked us to go down to pick it up even though it was only 10 pm, not 2am. Because of potential language barrier, I wanted to make sure that they do have the right mat before I go down. The front desk lady was not willing describe the mat that they have, “what material?”, “size?”, she said “I don’t know,” “regular size.” What is “regular size?” She was so rude and could not be bothered. There was only 2 sheets of facial tissues when we first entered, the housekeeping staff should have replaced it. One of the worst hotels I have ever stayed. Definitely not a 4-star, more like 2-star.

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 548 görüş 7.6/10 Konum
  • 822 görüş 7.9/10 Oda
  • 785 görüş 9.6/10 Hizmet
  • 19 görüş 8.3/10 Wifi
  • 659 görüş 9.2/10 Kahvaltı
  • 298 görüş 8.8/10 Hijyen
  • 288 görüş 7.2/10 Otel Donanımları
  • 241 görüş 6.3/10 Havuz

Hizmet sağlayıcı Trustyou

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