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ホテルメルキュールワルシャワセントラム 4 つ星

お客さまの声 4.5/5 11,604 件のレビュー

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  • 特典 1

  • 主要な交通拠点に近接しています。鉄道駅、メトロ駅などがございます。

  • 特典 3

  • 13室のミーティングルームはさまざまな配置が可能です。

  • お客様用のホテル駐車場。

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

ホテルメルキュールワルシャワセントラム

ul. Złota 48/54
00-120 ワルシャワ
ポーランド

電話番号: +48226973999

ファックス: (+48)22/6973899

チェックインは15h00からです

チェックアウトは12h00です

  • CITY BUS :  175 DWORZEC CENTR

  • BY SUBWAY :  METRO CENTRUM

  • BY TRAM :  16/17/33/24/10 DWORZEC CENTR

  • 飛行機で

    F CHOPIN INTL AIRP 9km / 5.59 マイル

  • 電車で

    CENTRAL 0.9km / 0.56 マイル

GPS:52.23095, 21.00123

ホテルサービス

WINESTONE

豊富な種類のアラカルトメニュー、郷土料理、多国籍料理をご用意しております。 メニューは季節ごとに変わり、ビジネスランチは毎日ご利用いただけます。

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概要

  • 駐車場
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室
ケータリングサービス
  • レストラン2軒
  • バー1軒
  • 朝食
    • ビュッフェ
  • ルームサービス
    • 冷たい軽食
    • 温かい食事
ミーティング／イベント
  • 会議室13室
  • ビジネスセンター
    • セルフサービスのビジネスセンター
アクセシビリティ
  • 車椅子利用可能なホテル
ホテルのサービスと設備
  • ホテル情報
    • 客室338室
    • お身体の不自由な方向け客室4室
    • ファミリールーム0室
    • コネクティングルーム12室
    • 禁煙の客室338室
    • 5 フロア
  • ホテルスタッフが応対可能な言語
    • 英語
    • ポーランド語
  • ランドリー / バレーサービス
    • ドライクリーニング / アイロン
  • Wifi
    • 高速回線
    • 公共エリアにWi-Fi
    • ホテル内Wi-Fi完備
    • 高速インターネット
  • エアコン
    • エアコン
  • 全館禁煙
  • ポーター
    • ポーター
  • デスクのご利用
    • 靴磨き機
  • レセプションデスク内セーフティボックス
    • レセプションデスク内セーフティボックス
アクセス
  • Underground garage 89pln per day 有料
    • 敷地内
    • 35 駐車スペース
    • プライベート
    • 24時間駐車可能
快適なご滞在
  • Wellness Centre 現在お取り扱いできません
    • 敷地内
    • ジャグジー / ジェットバス
    • サウナルーム

当ホテルの客室

ミーティングとイベント

会議室

  • 会議室の数：13

  • 最大サイズ：189 m²

  • 最大ご利用人数：150 人

  • パーティの最大ご利用人数：115 人

詳細

お客さまの口コミ
ホテルメルキュールワルシャワセントラム

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

11,604 件のレビュー

トリップアドバイザーの評価 4.5/5

2,688 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Good location

トリップアドバイザーの評価 4.0/5

Wienczas 25/10/2021 トリップアドバイザー認証口コミ

The hotel has a great location for business and leisure travellers - right next to the Złote Tarasy shopping centre and the Warszawa Centralna train station, as well as the Palace of Culture and Science - the major Warsaw landmark. The rooms are now somewhat dated and in need of refurbishment, though they are clean and adequate for what you need. The service is a little off - I had requested something in advance of arrival which was not there when I arrived (pretty standard toiletry request), and the cleaning service did not make the bed throughout my stay of 2 nights / 3 days (only changed towels). It was my 4th stay and I would probably stay here again. I did not have breakfast at the hotel as on previous occasions I was not impressed and it offered poor value for money - there are plenty of amazing breakfast places in Warsaw to try instead!

Good location, a little noisy, not so friendly staff.

トリップアドバイザーの評価 3.0/5

Nigelhun Business - 02/10/2021 トリップアドバイザー認証口コミ

The location of the hotel is superb, right next to the central station along with a mall, and the Palace of Culture and Science is just 5 minutes walk away. The downside of the hotel is the noise, as it is next to the main street and there’s a high rise construction ongoing not far away. Noise throughout the night can get quite loud. Is bearable like we are able to sleep, just that you can hear noises constantly. Room is spacious and breakfast was amazing. But the hotel staff is not very friendly.

お客さまの声 4.0/5

Hiro ファミリー - 01/09/2021 確認済みレビュー すべて

今回はやむなくキャンセルとなってしまったが、フロント担当の方の対応が迅速で非常に良かった。

Dear Mr Hiroyuki, Thank you for sharing your opinion about Mercure Warszawa Centrum. We hope you will have a chance to visit us in the near future and enjoy your time in Poland. If you need any help with future booking, please do not hesitate to contact me directly on : h3… Best regards, Ewelina Królik Rooms Division Manager

快適な滞在

お客さまの声 4.5/5

む. カップル - 28/07/2021 確認済みレビュー すべて

サービスが良かった。大変満足。 また使いたい。

Dear Mizuki H., We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments, especially regarding the service with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Sincerely, Nina Vynnyk Guest Experience Manager

Low average but not expensive and good location

トリップアドバイザーの評価 3.0/5

stf153 Business - 28/02/2021 トリップアドバイザー認証口コミ

Cleanliness is very bad. They don’t clean the room before your check out, apparently due to covid rules, but this is not acceptable. They don’t change the coffee mugs, don’t clean the bathroom, the ground etc. Very surprising. Service is not very good, bad English. Excellent location! In front of shopping mall entrance.

Dear stf153, Thank you for choosing our Mercure Warszawa Centrum for your stay in Warsaw and for taking time to share your thoughts on TripAdvisor. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. Your feedback enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Regards, Nina Vynnyk

My stay at the Mercure Warsaw Centrum

トリップアドバイザーの評価 5.0/5

miroslawp505 Business - 25/11/2020 トリップアドバイザー認証口コミ

This is one of my favorite Accor hotels in Warsaw. The location is great, just near the main train station and a huge shopping mall, which is unfortunately mostly closed now because of the COVID situation. The hotel is really nice, the staff are very helpful and the food is great, which is important because restaurants outside hotels are closed now. It was kind of sad to see this hotel so desolate because of the pandemic....

Dear miroslawp505, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Excellent!

トリップアドバイザーの評価 5.0/5

fg491 14/09/2020 トリップアドバイザー認証口コミ

Excellent response for reservation, well received at check in, treated with upgrade. Strategic location. Excellent room. Breakfast was attentively served. I was treated with care at check out. I shall return!

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Good comfortable stay

トリップアドバイザーの評価 4.0/5

Susann A Business - 14/03/2020 トリップアドバイザー認証口コミ

The room was clean and comfortable. Breakfast used to be better before....no yoghurts nor nuts and practically always the same items. Take-away breakfast was also a bit basic. Very convenient location and helpful, nice reception staff.

Dear Mrs. Susann A., Thank you for generous feedback posted on Tripadvisor.com regarding your stay at Mercure Warszawa Centrum hotel. I am glad to note that your stay was great. I truly hope we will have the pleasure of seeing you back soon. Best regards, Justyna Urbańska

perfect for business travel

トリップアドバイザーの評価 5.0/5

LoFu30167 Business - 06/03/2020 トリップアドバイザー認証口コミ

The Mercure Warszawa Centrum is located in the middle of the City with short distances to many attractive Locations. The People at the reception as well as in the Restaurant are friendly and helpful. This is a perfect hotel for business and private trips.

Dear LoFu30167, Thank you very much for taking the time to write this review. We are delighted to read your comments and very glad that you have enjoyed your stay with us. Looking forward to welcoming you back in the future. Best regards, Justyna Urbańska

Very nice hotel in very good location

トリップアドバイザーの評価 4.0/5

bokato2018 Business - 29/02/2020 トリップアドバイザー認証口コミ

As usual check in process was very fast and efficient . Hotel has excellent location this is way i am staying there when in Warsaw .Rooms on the 5 floor have coffee machine which is very nice to start the day with fresh coffee .

Dear Bokato2018, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Mercure Warszawa Centrum

トリップアドバイザーの評価 5.0/5

sergeysJ135FC 05/02/2020 トリップアドバイザー認証口コミ

I have never seen such high level of services in Mercure hotels all over Europe. Breakfast is fantastic even better than Sofitel or other five stars hotels pf Accor group.! Everything was excellent. I enjoyed my stay in this hotel.

Dear Mr. Segeys, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate high level of services and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Great Mercure

トリップアドバイザーの評価 5.0/5

doritn640 Family - 20/01/2020 トリップアドバイザー認証口コミ

Hi, It's my 7th time at Mercure Centrum Warsaw As usual, great hotel, location, polite staff, breakfast. Warmly recommended I also checked them in Germany in Berlin-Novotel and Frankfurt-mercure were excellent.

Dear Doritn640, Thank you for sharing your opinion about Mercure Warszawa Centrum. We are glad that you chose again our hotel. We are very happy to read your comments and to learn that you already plan your next stay with us. We also do appreciate your valuable feedback. Looking forward to receiving your reservation. Best regards, Justyna Urbańska

Gym

トリップアドバイザーの評価 5.0/5

scroupulous Business - 19/01/2020 トリップアドバイザー認証口コミ

Generally everything ok. However, at least one more treadmill machine is urgently needed in the gym. There are queues at every morning to the only one which is already overused. Hotel management have been already informed several times of the requirement.

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are glad to read that you had a nice stay. We are also grateful for your remarks and suggestions regarding gym. We hope you will visit us soon. Best regards, Justyna Urbańska

Xmas & new year trip

トリップアドバイザーの評価 5.0/5

ahmadsE380XQ Couples - 09/01/2020 トリップアドバイザー認証口コミ

It was very nice stay, hotel is clean, neat, comfy, location is perfect, centrum 5 min walk, mall direct beside hotel, central station 2 min by walk, spa is nice just need to be separate from gym bcoz kids are accessing it. Rather than that its 10/10

Dear AhmadsE380XQ, Thank you for taking the time to share with us your opinion about Mercure Warszawa Centrum. We are happy that you highly rated our hotel services. We are looking forward to your next visit. Sincerely yours, Justyna Urbańska

掃除忘れとカードロック

お客さまの声 1.5/5

Yoshio ファミリー - 06/01/2020 確認済みレビュー すべて

バスルームの掃除が行われていない日があった。タオル交換を頼んでもなかなか持ってこず、3回目の依頼てようやく持ってきた。この時、スタッフは、まったく謝らない。日本では、あり得ないことである。ポーランド人の国民性なのか。また、レイトチェックアウトのオプションをつけていたにも関わらず、時間前にカードがロックされて入室できなかった。

Dear Mr. Yoshio Thank you for sharing your feedback to us. I am sorry to learn from your review that you were not satisfied with your stay. I would very much appreciate if you could contact the hotel directly and pass to us more detailed feedback as we would like to follow up on situations and improve the things for the future. I assure you that I have forwarded your comments to the Housekeeping Manager and Front Office Manager to prevent such situations in the future. We hope you will give us the opportunity to better serve you in near future. Best Regards, Justyna Urbańska Guest Experience Manager

professional service and overall quality

トリップアドバイザーの評価 4.0/5

leszek155 Business - 06/01/2020 トリップアドバイザー認証口コミ

However rooms were not ready on time during our arrival, the manager found himself well and did compensate our patient with extra restaurant discount. Rooms clean but needs new furniture, the apartment room 247 - the most.

Dear Leszek155, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive real feedback. I have just shared your comments, both positive and negative regarding the room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be fully satisfying. Sincerely yours, Justyna Urbańska

Beyond expatations

トリップアドバイザーの評価 5.0/5

idan B Friends getaway - 04/01/2020 トリップアドバイザー認証口コミ

Highly Recomanded. Very good location.nice and kleen rooms.friendly and profesional stuff. Good breackfast. Shopping center across the street. Very convenient transportation inside the city and to the airport Will come again.

Dear Mr idanbu1961, Thank you for sharing your opinion about Mercure Warszawa Centrum. We are very happy to read your comments and to learn that you already plan your next stay with us. We also do appreciate your valuable feedback. Looking forward to receiving your reservation. Best regards, Nina Vynnyk

Nice, convenient & well located Hotel

トリップアドバイザーの評価 4.0/5

alcm64 Solo travel - 30/12/2019 トリップアドバイザー認証口コミ

This Hotel is located near to Warsaw main train station with nice surroundings. One thing I noticed about Warsaw, despite that it is the capital city, can be consider the main business center & one of main tourist destination for Poland...is that they don't really speak English and DO NOT provide food menus in English. So its 3Ps practice here - Pick, Point & Pay ordering style......which is extremely odd because I was in Krakow & Wroclaw, they do speak & provide menus in English. But don't worry, staff in this Hotel can communicate in English.

友達にもお勧めできるホテル

お客さまの声 4.5/5

Kyoko ビジネス - 22/12/2019 確認済みレビュー すべて

部屋が清潔で、デザイン的にも気持ちよかった。場所も良い。

Perfect spot in the city!

トリップアドバイザーの評価 4.0/5

Robert C Family - 11/12/2019 トリップアドバイザー認証口コミ

We stayed in this hotel for a couple of nights when visiting Warsaw and it turned out to be a perfect starting point for each of our days spent in Warsaw. The hotel is located in the center of the city, right next to the Dworzec Centralny railway station and just a walking distance from the closest metro station and a taxi stop right outside of the hotel. The hotel is spacious, with newly redecorated rooms, nice restaurant and other amenities. In any case if you are not a fan of hotel food, there are plenty of restaurants around the hotel and in the vis-a-vis shopping mall. The hotel staff was very friendly and helpful during our stay. They respected our Gold status and offered us both an upgrade and free welcome drinks in the hotel restaurant. We did not try the breakfast service but I am sure it is at the same high level as all the other services in this hotel. Overall I do recommend this hotel to everyone, those travelling for business as well as those visiting Warsaw.

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