ホテルメルキュールワルシャワセントラム 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,981 件のレビュー

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ul. Złota 48/54, 00-120 ワルシャワ, ポーランド

説明

ホテルのその他の情報

  • Palace of Culture and ScienceやZłote Tarasyに近接した、街の中心に位置します。

  • 主要な交通拠点に近接しています。鉄道駅、メトロ駅などがございます。

  • Winestone - 世界中のワインやポーランド料理や各国料理をお召し上がりください。

  • 13室のミーティングルームはさまざまな配置が可能です。

  • お客様用のホテル駐車場。

当ホテルの客室

ホテル所在地

ホテルメルキュールワルシャワセントラム

ul. Złota 48/54
00-120 ワルシャワ
ポーランド

GPS:52.23095, 21.00123

電話番号
ファックス +48 22 697 38 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE

豊富な種類のアラカルトメニュー、郷土料理、多国籍料理をご用意しております。 メニューは季節ごとに変わり、ビジネスランチは毎日ご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,981 件のレビュー

トリップアドバイザーの評価  4.3/5  2,838 件のレビュー

2025エクセレンス認証

Black mould, heavy dust, and an unacceptable management response

トリップアドバイザーの評価 1.0/5

sawadee_1 トリップアドバイザー認証口コミ

The condition of the room on arrival was unacceptable. The bathroom had visible black mould, and there was thick dust buildup around and behind the minibar/fridge, indicating that the room had not been properly cleaned for some time. At check-in we asked about breakfast and were told someone would confirm later. This never happened and we did not receive breakfast. While some staff were polite, the handling of the complaint by front-of-house management was poor. The attitude was dismissive and defensive rather than professional, and there was no genuine attempt to acknowledge or correct the issues. I travel frequently and am familiar with Accor standards. This experience fell far below what should be acceptable for a Mercure hotel. Based on both the room condition and the way the issue was handled, I would not return or recommend this property.

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay at Mercure Warszawa Centrum. I sincerely apologize for the issues you encountered, particularly concerning the cleanliness of your room and the management response you received. It is unacceptable for our guests to experience such conditions, and I assure you that your comments have been forwarded to the appropriate departments for further review. I also regret that there was a lack of follow-up regarding your breakfast inquiry. Our goal is to ensure a pleasant experience for all guests, and I am sorry that we did not meet this standard during your stay. Your feedback is invaluable in helping us improve our services, and I hope you will consider giving us another opportunity in the future. Best regards, Guest Relation Team

Convenient location opposite a huge shopping centre

トリップアドバイザーの評価 4.0/5

KiwiViajero トリップアドバイザー認証口コミ

I stayed here for one night in December 2025, essentially between flights so my time in Warsaw and at the hotel was limited. When you arrive at Warsaw airport, follow the blue line on the ground to the train station. It's about a 5-minute walk once you exit Arrivals. Buy a ticket at the machine (7.80 zloty) and take the train into the city. I got off at the Warszawa Srodmiescie station and from there it was a 5-minute walk to the hotel. The hotel is located in what appears to be the business district with lots of offices around, but also plenty of shops and restaurants. Right across the road there is a huge shopping mall with all the usual international brands and a food court. On a Saturday night at dinner time it was extremely busy! I walked to the historic centre, about 20-30 minutes away. On the way there are some nice parks. The room itself was ok, although it did not have a coffee machine, and neither did it have any milk in the fridge. That was the only drawback. Other than that, the room was fine. To return to the airport, I went the same way and bought a ticket from the machine on the train (7 zloty). The train to the airport takes exactly 22 minutes.

Dear Guest Thank you for sharing your experience following your recent stay at the Mercure Warszawa Centrum. We are pleased to hear that you found our location convenient, particularly in relation to the nearby shopping center and train station. It is always gratifying to know that our guests appreciate the accessibility of our hotel. We noted your feedback regarding the absence of a coffee machine and milk in your room. While we strive to provide all necessary amenities, we understand that these aspects can enhance the comfort of your stay. Your comments will be relayed to the appropriate departments for consideration. We hope to welcome you back in the future, should your travels bring you to Warsaw again. Best regards, Guest Relation Team

One Night

トリップアドバイザーの評価 3.0/5

The_Wanderer1992 トリップアドバイザー認証口コミ

I stayed in this hotel for one night while in Warsaw. For a $180 hotel, I was hoping there would be a microwave, but nope, it did not have one. Beyond the no microwave, the room was clean. The bed was comfortable. Check-in was quick and painless. A few restaurants and stores are within walking distance. They also have a restaurant located on site. I chose this hotel because they're only a few minute from the central train station. There is noise from the street below and the hallway. Someone also shot off fireworks from nearby in the middle of the night.

Dear Guest, Thank you for sharing your experience following your recent stay at the Mercure Warszawa Centrum. We appreciate your positive remarks regarding the cleanliness of the room, the comfort of the bed, and the efficient check-in process. However, we regret to inform you that microwave is not a standard amenity provided in our rooms. Additionally, we sincerely apologize for the disturbance caused by street noise and fireworks during your stay. We understand how important a peaceful environment is for our guests. Please be informed that as the hotel in very centre of the town we are also in the centre of city life, and it can happened that will be a little louder than in the outskirts. Your feedback has been noted, and we will continue to strive to enhance our guests' experiences. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Unpleasent stay - I do not recommend this hotel

トリップアドバイザーの評価 1.0/5

Önder C トリップアドバイザー認証口コミ

Hotel did not respect my booking details. If you book for a king size bed room, you might get a single or twin so don't bother. Hotel staff also did not care about this mistake, and did not fix my issue during my stay. I will not stay there again, and do not recommend anyone to do so if they look for good service and peace of mind.

Dear Sir Thank you for sharing your feedback regarding your recent experience at Mercure Warszawa Centrum. I sincerely apologize for the inconvenience you faced concerning your room assignment and the lack of resolution during your stay. This does not reflect the level of service we strive to provide. Your comments have been forwarded to our management team to address these issues and enhance our guest experience. We appreciate your insights and hope you will consider giving us another chance in the future. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

It was a great hotel many years ago, now only fine

トリップアドバイザーの評価 3.0/5

Frank21040 トリップアドバイザー認証口コミ

The hotel is centrally located, next to the main train station and Zlote Tarasy shopping mall. The lobby was renovated, rooms as well but they don’t look very updated - too dark. Have to mention a good breakfast and nice gym with a small jacuzzi.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Warszawa Centrum. We appreciate your comments about our central location and the quality of our breakfast and gym facilities. However, I regret to hear that the room decor did not meet your expectations. Please be assured that your observations will be forwarded to the appropriate departments as we continuously strive to enhance our guests' experiences. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 587 件のレビュー 7.8/10 清潔さ
  • 42 件のレビュー 8.8/10 バー＆飲料
  • 10 件のレビュー 9.3/10 持続可能性

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周辺の他の施設

ワルシャワのすべてのホテル
法律情報 PDF

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。