- Good points: good location, calm, et highly praised is the strict respect of sanitary rules at the entrance of the breakfast room ! - Disappointments: no slippers, no monitoring of the ventilation, light switches and electrical sockets are located only on one side of the double bed, which is quite annoying for a couple; the breakfast coffee was definitely at a "4 stars" hotel. As a loyal client, I was used to much better from Mercure Grand.

Overall, the hotel is very good. The room was very comfortable for three persons. Thank you very much for the welcome gift and welcome drink. The breakfast was very good. But, I would complain about the personnel at the reception. To be honest, I did not feel pleasant on arrival. The same experience was in the morning. It is not proper to give someone a welcome drink and then ask deposit for playing billiard. Especially that the other lady the night before did not ask us a deposit. However, the guys in the bar were very friendly.

The most excellent hotel in Warsaw. Staff and rooms, food and services exceeded my expectations. Room Service always on time and always soo nice. Everything I needed was delivered making me smile and glad. Thank you.

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(