Mercure Lisboa Hotel 4성

고객 평점 (ALL 평가) 4.3/5 1,179 리뷰

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

호텔설명

호텔 추가 정보

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

숙박

호텔 위치

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

전화
+351 21 720 8000

전국 유선 네트워크에 대한 통화

팩스 +351 21 720 8089

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,179 리뷰

TripAdvisor 평가  4.0/5  1,758 리뷰

Worst Beds in Hotel History!!!

트립어드바이저 평점 1.0/5

Mr H TripAdvisor 인증 리뷰

The worst hotel bed I have ever slept in. I used to travel for work, spending 300 nights a year in hotels. This was the very worst bed I have ever tried to sleep in, in my life! It's like trying to sleep on a beach ball on the middle of a trampoline. Front desk staff are nice, but that doesn't erase incompetence. I asked which # to dial on the room phone for the front desk (because it isn't on the phone) and one said "press 2". Go up and try it through the night, always busy. Ask again next morning from a different one, and she says " dial 9" - Incompetence! Had to move rooms because the heater didn't work: Shouldn't the maids check that? And the thermostats don't work - brutal. Have to get up to turn it on, then later turn it off, repeat, repeat, etc. just insane. "Do not disturb" sign on my door. Maid at 8 a.m. right outside my door is yelling down the hall, opening trash bags loudly right outside. Then she knocked on my door at 11 a.m. - despite the sign and that I am not to check out that day. Incompetence! Skip the incompetence, stay somewhere else if you're trying to enjoy Portugal.

Go to Corinthia across the St instead

트립어드바이저 평점 1.0/5

angelmL477BE TripAdvisor 인증 리뷰

terribly unhelpful front desk/customer service. Just bcs i booked on booking.com could not help me add a night on a 4 room booking and then took advantage of a mistake to charge an extra night. money guzzlers and overall cuatomer service seems to be lacking. Also jot provided the bed that was pirchased in the reservation.

Dear Mr. Angel Mendonza, Thank you for bringing this matter to our attention We would like to clarify that your reservation was made with a prepaid rate, which unfortunately cannot be modified. As you were informed, we are unable to change reservations made through Booking.com, and any adjustments must be done directly via their platform. To extend your initial reservation, we suggested making an additional booking through Booking.com. We value your feedback and are committed to improving our customer service. We hope to have the opportunity to serve you better in the future.+ Regards, Paulo Castro

Calm place to stay

트립어드바이저 평점 5.0/5

Levente S TripAdvisor 인증 리뷰

Well located, kind staff and great rooms. I've stayed there for 4 nights. It was in January in 2024 (sorry for the late review). The breakfast room is pretty small, but the variety of the foods is wide. I've always had a good breakfast. I stayed in a standard room. I had no issues at all. The receptionists gave me pretty good suggestions were to go in the city.

Dear Guest Thank you so much for your kind words and for taking the time to share your experience with us, even though it has been a while since your stay in January 2024. We are delighted to hear that you found our location convenient, our staff kind, and our rooms to your satisfaction. We appreciate your feedback regarding the breakfast room and are pleased that the variety of foods met your expectations. Your positive remarks about our receptionists and their suggestions for exploring the city mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Kind regards, Paulo Castro

Good breakfast

트립어드바이저 평점 3.0/5

Reijo H TripAdvisor 인증 리뷰

Average hotel. I had a standard room on the third floor. Good service. Good breakfast. Poor soundproofing in the rooms (aircraft noise and traffic noise). The bathroom door did not close. The hotel has good metro connections to the city center (the nearest metro station is Jardim Zoologico about 400 m). Poor metro station. Elevators and escalators are out of order, like many other metro stations in Lisbon.

Dear Customer, Thank you very much for sharing your experience with us. We appreciate your positive comments regarding our service, breakfast, and the metro connections to the city center. We apologize for the inconveniences you encountered during your stay, particularly the soundproofing issues in your room and the bathroom door that did not close properly. We have taken note of these issues for future improvements. We also appreciate your feedback on the Jardim Zoologico metro station. Although we do not have control over the conditions of the metro stations, we will do our best to inform the relevant authorities. We hope to welcome you again in the future and provide you with an even better experience. Best regards, Paulo Castro

They dont care about your stay

트립어드바이저 평점 1.0/5

Tester T 비즈니스 - TripAdvisor 인증 리뷰

Did accidentally non refundable booking. Missed the date, same moment reached hotel to fix the date or cancel so I could rebooked. Was told that they dont care and thats a policy. I reached two different customer care agents - same answer. That was my second and last attempt to stay at their chain.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 444 리뷰 8.1/10 위치
  • 662 리뷰 6.2/10 객실
  • 694 리뷰 8.6/10 서비스
  • 18 리뷰 6.3/10 인터넷 가격
  • 323 리뷰 7.7/10 조식
  • 252 리뷰 6.5/10 청결도
  • 205 리뷰 7.8/10 수영장
  • 170 리뷰 3.8/10 분위기

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