Sofitel Lisbon Liberdade 5성

고객 평점 (ALL 평가) 4.6/5 1,972 리뷰

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Sofitel Lisbon Liberdade - Image 1
Sofitel Lisbon Liberdade - Image 2
Sofitel Lisbon Liberdade - Image 3
Sofitel Lisbon Liberdade - Image 4
Avenida Da Liberdade 127, 1269-038 LISBOA, Portugal

호텔설명

호텔 추가 정보

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

숙박

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호텔 위치

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

전화
+351 21 322 8300

전국 유선 네트워크에 대한 통화

팩스 +351 21 322 8310

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  1,972 리뷰

TripAdvisor 평가  4.5/5  4,991 리뷰

2024으뜸 시설

Highly recommended hotel

트립어드바이저 평점 5.0/5

stavanger85 TripAdvisor 인증 리뷰

A beautiful hotel with great staff working in all roles. Lovely rooms with a high standard of daily servicing and turn down in the evening. The restaurant is exceptional in quality. Wonderful location, easy walking distance to the main shopping areas and interesting side streets. My only piece of constructive feedback is that the welcome amenity for Accor Daimond members does not really match the standard that is provided in other Sofitel properties worldwide. The most loyal guests in the Accor Limitless scheme have become accustomed to something more substantial than the small plate of three sweets that was provided. It takes a lot to achieve Diamond status so it would be great if management can review this. Overall, a good stay and I highly recommend this hotel for other travelers whether on business or pleasure.

Dear stavanger85, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are very happy to know that you had a very pleasant stay with us and that you appreciated our central location, the service provided by our Ambassadors and the dining experience at our Matiz Lisboa restaurant. However, we have taken note of your comments regarding the Welcome amenity and passed on the feedback to our team. Please rest assured that we will take the appropriate measures to improve our service and accept our most sincere apologies for this inconvenience. We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

disappointing stay

트립어드바이저 평점 3.0/5

janine768 Couples - TripAdvisor 인증 리뷰

have stayed here before and the suite was excellent but the hotel has had a revamp and the suite was cramped ,no balcony . the wardrobe space very limited and a hanging rail fixed front to back making it difficult to access clothes and in the furthest corner from the bedroom ,no drawer space, dimly lit, and the bathroom door was in 2 halves and difficult to open and close. booked assistance with luggage when leaving but no one turned up at time so had to manhandle 2 large suitcases + 2 hand luggage ourselves down a v, long corridor to lift. Would not return .It is in the ideal place for sightseeing

Dear janine768, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your stay with us did not live up to your expectations. We have taken note of your comments and passed on the feedback to our teams. Please accept our most sincere apologies for the inconvenience you have faced and which we understand that have conditioned your experience. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Setting unrealistic expectations

트립어드바이저 평점 3.0/5

VancouverChica Couples - TripAdvisor 인증 리뷰

Our experience was a bit off putting from the first day we arrived. I had emailed the hotel a month in advance to say we were arriving early - we travelled 20 hours for our honeymoon vacation and I’m 3 months pregnant, so would it be possible to check in early? (We would arrive at 9am but check in wasn’t until 3pm). I said it was so important I’d be happy to pay if needed. The response was that they had made a note and would add us to “urgent priority” for check-in. When we checked in they said the room wasn’t ready but again that we were “urgent priority”. One hour turned into two, turned into 5. I was cranky and tired and uncomfortable. We hadn’t been able to sleep on the flight and desperately needed a nap. At 2:55pm the receptionist called us up and said she was SO HAPPY that she could check us in early. At this point I was just exhausted and pissed off - why tell us you can accommodate an early check in if you know you can’t? If you had said no early check in from the beginning we would have made alternative arrangements but we sat there waiting, every hour they said “only another hour or so!” The hotel itself was comfortable and location was good but this initial experience put us off of the entire stay.

Dear VancouverChica, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your stay with us did not live up to your expectations. We have taken note of your comments and passed on the feedback to our teams. Please rest assured that we will take the appropriate measures to avoid future occurrences and constantly improve our service. Please accept our most sincere apologies for the inconvenience you have faced during your first day, which we understand that have conditioned your experience. We look forward to have the chance to welcome you to Sofitel Lisbon Liberdade again and provide you with a better experience! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Diamond status with two preauthorisations

트립어드바이저 평점 3.0/5

macski12 비즈니스 - TripAdvisor 인증 리뷰

Generally nice hotel (although rooms are dark) with a helpful service. Unfortunately there was a problem during check out. Although I have a diamond status I was asked during check in to make preauthorization. It is not a problem for me. During check out I asked to use this preauthorization, that amounted to 2,300 Euros. A lady at the front desk charged less than €50, closed the preauthorization and asked me for payment another €2,000. When I asked why she had not charged the whole amount she just said she is not able to cancel the operation. In consequence, being diamond member (the highest status at accor) I was charged twice and need to await the return from the bank. I find it very unprofessional. I regret I had not refused to pay with another card. The hotel had my money and I was not obligated to credit them once more.

Dear macski12, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your stay did not live up to your expectations. We deeply apologize for the situation that occurred during check-out and for the mistake that naturally affected your overall experience. We have taken note of your comments and passed on the feedback to our teams. Please rest assured that we will take the appropriate measures to avoid future occurrences and constantly improve our service. We look forward to have the chance to welcome you to Sofitel Lisbon Liberdade again and provide you with a better experience! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Beautiful property in a top notch location

트립어드바이저 평점 5.0/5

leven4all Couples - TripAdvisor 인증 리뷰

I can’t say enough nice things about this hotel. First, the location was perfect. You could walk to so many places, and it was a short walk from Rossio station, if you wanted to take a day trip to Sintra. The room and bathroom were beautifully appointed, and the housekeeping was excellent. However, the best part of the stay at the Sofitel was the staff. Christina, at reception was full of ideas and suggestions about things to do and meals. Pedro, the concierge was amazing. He suggested fabulous restaurants for dinner that we never would have found on our own. We ate so well in Lisbon thanks to him. My husband and I highly recommend this property if you are looking for a very classy hotel in an upscale neighborhood.

Dear leven4all, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you enjoyed your stay with us, our central location and the service provided by our Ambassadors, especially from Christina and Pedro who made your experience remarkable. Thank you so much for your recommendation! We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 742 리뷰 9.8/10 위치
  • 878 리뷰 6.8/10 객실
  • 1,287 리뷰 8.5/10 서비스
  • 8 리뷰 4.8/10 인터넷 가격
  • 443 리뷰 5.4/10 안락함
  • 333 리뷰 8/10 조식
  • 254 리뷰 8.7/10 레스토랑
  • 201 리뷰 8.1/10 청결도

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주변에 있는 다른 시설

Lisboa 지역 모든 호텔
내부 체제 규정
포르투갈어 클레임 책

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.