Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 979 reviews

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Via Ceccherini 21, CIN IT027042A1C6L4Z7DB, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21, CIN IT027042A1C6L4Z7DB
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone
Fax +39 041 940620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  979 reviews

TripAdvisor Rating  4.0/5  2,708 reviews

Felt dirty and worn. Worst Novotel I’ve stayed at by some way.

Customer review rating 1.5/5

Stuart F. Families - Confirmed reviews ALL

The places just felt dirty. Waiting staff seemed a little bit disinterested in their job. Room was uncomfortably warm, meaning we had very bad sleep and effectively ruined our one day in Venice.

Dear Stuart F., We sincerely apologize for the cleanliness issues you encountered during your stay. Cleanliness is of utmost importance to us, and we are sorry we fell short of our usual standards. Your feedback will be addressed internally. We regret any inconvenience caused. Marco Majolino - General Manager

Customer review rating 2.5/5

Maria P. Business - Confirmed reviews ALL

I have stayed at this property many times, at least 5 times before and as a Travel Agent, I have booked many, many guests over the last 20 years. I must say that on the last two visits, I was disappointed to see that the hotel cleanliness was not good. I sat on the lounge in my room and got a rash. The lift was very dirty and the quality of food at breakfast was shocking. I did not eat. Overall, my experience was not good. I was also surprised that there was no effort to upgrade my room as a valued travel agent. Not of high importance but I felt would have been nice considering the amount of bookings I put through Expedia to your hotel. Either way, I would definitely consider another option in future. Many thanks

Dear Maria P., Thank you for taking the time to share your feedback with us, and for your continued loyalty over the years. We sincerely apologize that your recent stays did not meet your expectations, especially regarding the cleanliness of the room and common areas, as well as the quality of breakfast. Your comments are of great importance to us, and we are already addressing these matters internally to ensure such issues are promptly resolved. Regarding the room upgrade, we always strive to offer upgrades based on availability. However, during your recent stay, the hotel was fully booked, which unfortunately made it impossible for us to accommodate your request. We understand the value of your partnership as a travel agent, and we would have loved to provide you with an upgrade if availability had allowed. We deeply regret that your recent experience has led you to reconsider staying with us in the future. We truly value your business and would welcome the opportunity to make things right should you decide to give us another chance. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back soon. Warm regards, Marco Majolino - General Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Just okay

Dear guest, thank you for sharing your feedback. We are glad to hear you had a good stay. Your comments are valuable to us. We hope to welcome you back soon. Best regards, Staff Novotel Venezia Mestre Castellana

Far away. Good hotel

Customer review rating 3.5/5

Ingrid Families - Confirmed reviews ALL

Hotel experience was fine, but is located 50’ to one hour from Piazzale Roma, 18’ walk to the bus station, dark area to walk at night with kids. Exhausting trip.

Dear Ingrid, we regret to hear about the challenges you faced with the location. Our hotel is conveniently located near the motorway with easy access to Venice by bus. We understand your concerns and appreciate your feedback. Marco Majolino - General Manager

Excellent

Customer review rating 5.0/5

Kirsty E. Solo - Confirmed reviews ALL

Reception staff all brilliant, especially Martha and Micele (hope I spelt them right) . I was travelling alone due to my aunt unfortunately taken into hospital. They all could not do enough for me, supporting me with paperwork , taxis and even finding local bus times

Dear Kirsty E., we are delighted to hear about your positive experience with our reception staff, especially Marzia and Michele. We are pleased that they could assist you during a difficult time. Thank you for your kind words. Warm regards, Novotel Venezia Mestre Castellana

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Other web-users rate our hotel

  • 716 reviews 8.2/10 Location
  • 908 reviews 6.5/10 Room
  • 910 reviews 8.6/10 Service
  • 29 reviews 5.3/10 WiFi
  • 532 reviews 7.3/10 Breakfast
  • 459 reviews 6.4/10 Cleanliness
  • 307 reviews 5.3/10 Food
  • 238 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.