Sofitel Washington DC Lafayette Square Hotel 5 stars

We were guests during the Coronavirus panic and the staff were just wonderful during this time. They could not do enough for us. They were all very helpful, friendly and efficient. We will not name them because each and every one were great.

We stopped here along our college tour visits. Great service and great room. Very comfortable bed and easy walk to many attractions.

I had a great time

close to white house and other areas, close to some restaurants. Good bar, they remember your drink preference.

The rooms were ok but nothing special - feel that they were a little dark and basic.

We are frequent visitors to your hotel and my wife loves the fact that the wait staff and doormen remember us and welcome us "home"

Got there at 9am, early check in originally scheduled for roughly 12 noon but they had space for us and let us in early no problems. Amenities were all there, however the refridgerator would not open for us (we were ready to pay for some alcohol after a long night of flying but, oh well). However everything else was amazing, bed was clean and comfy, shower pressure amazing, good customer service from janitorial services, honestly zero complaints except for the fact that our fridge literally would not open.

My only concern is the invoicing of that stay. I've been charged USD 403,12 for that night. Though my accounting department reports a USD 370,14 charge on our bank account. We do not have any receipt for this and I do not recall having been asked to pay that amount. Can I ask you where does this come from?

This is the second time I've stayed at this hotel and I have enjoyed every minute there. The staff are professional and friendly, the hotel is clean and the location is outstanding.

It was a good stay overall but Cleanliness should improve. One of my items fell in the crack between the table and the wall. I had to move the table to get it and found a lot of junk on the floor from many years probably!

When I walked in the place felt historic and cozy. A lovely fragrance filled the entrance area. A large beautiful green velvet settee filled the wall area in the entrance and a wonderfully polite but never in your face staff. They understood the art of service. There were 2 bottles of complimentary water. The bed was comfortable, and the sheets and towels were plentiful and quality. Two plush terry cloth robes were available. Everything to make you feel perfectly comfortable and comforting hotel room.

The Concierge, Front Desk, Opaline staff, EVERYONE was great. I arrived at 7 AM and was allowed to check in early, after an overnight flight from L.A, that was GREATLY appreciated. My stay here was VERY nice, I will re- visit Sofitel @Lafayette Square.

All good. Second stay at the hotel. Room cleaning could have been better (cleaning materials left in room).

I am overly dissatisfied with my experience during the stay. The hotel is disconnected from my typical Sofitel's expectations. Check-in experience was not pleasant, as we have to wait for few minutes until the receptionist show up at the desk (we arrived around 1 am). From there, there was absolutely ZERO help with the luggage, no bell man, no concierge, nothing. Throughout the stay, no appreciation for a platinum member, no welcome package, no welcome drink, no in-room fruits, nothing. The same experience at the check out,. early check out, waited for a while for the receptionist to show up. The only good part of the hotel wit the hospitality of the host the Opaline restaurant, we showed up late for breakfast, around 11.05 and she was gracious enough to let me and the kids have breakfast. AZ super nice lady that truly represented Sofitel. The rest of the stay is to be forgotten, extremely disappointing.

The hotel and service was amazing, however, that was all forgotten when the hot water was not working the final day of my stay.