Sofitel Washington DC Lafayette Square Hotel 5 stars

The hotel was very nice. The location is great. The happy hour downstairs was good. The bed was comfortable. I wish there were picture directions for the espresso maker but I eventually figured it out. The issue I had was the fridge. I wanted a fridge since I was there for a week. The staff gave me a fridge but it didn't work. Otherwise, a great place to stay.

This was my first stay at Sofitel and what a wonderful experience it was. The staff go out of there way to be accommodating. The room was nicely appointed and had a great window view of downtown. I ordered room service and although a little pricey, the food was very good. I arrived late on a Friday, so I ate at the bar. The crab cocktail was fresh and delicious. The next day I went for a short walk and found plenty of things to see and places to grab a cup of coffee or lunch. The hotel rooms have security access with your key which I truly appreciated traveling alone. I truly loved my stay there and look forward to returning.

It was very friendly and clean overall stay was great and perfect location to get to and from our desired destination

Overall, very satisfactory experience. The front desk staff and bell staff were very professional, helpful and friendly. The concierge was very knowledgeable and helpful as well. My only negatives were that the fitness center has older elyptical equipment and the rooms were small. Having said that, the bed was very comfortable, and the bathroom/shower were nice.

I had a very good stay once again. I came here 3 years ago and have no desire to stay anywhere else. We were treated very well and given a clean room. I left my keys upstairs and the team was kind enough to help me without making me feel clumsy. It was a very nice touch by the staff.

It would have been a perfect stay except for the "Guest Amenity Fees" and the extra day of valet parking. We stayed 2 nights, were charge 3 valet parking and 2 guest amenity fees. I feel this is just price gouging and wrong. We have stayed at the Sofitel in Washington several times over the years and will never stay their or any Sofitel again. What was suppose to be a perfect Birthday weekend was ruined by padded charges on your bill

I found the staff to be very friendly and helpful. The room was clean and spacious. The hotel was close to several restaurants.

We stayed here for two nights, and enjoyed our stay. The hotel is conveniently located. The staff were friendly, room was clean, bed was comfortable. Would stay again!

Very good. However, I was put in room 719 and I could hear the elevators even though I was assured I would not. So, I won't want that room again..... Also, the room service charges are extremely high...... It makes it so I have to go across the street to Joes or the deli. You're loosing money this way...... Just a thought.....

I love this hotel and the staff. They are wonderful and welcoming. The staff will do anything to make your stay great. That being said, there were several issues with my room. The room was too hot (75 F) and it took 2 tries to get the air conditioning working. There were other small issues that I forgot to mention when checking out - coffee maker, phone in the bedroom and toilet running. The room needs a little attention to fix these issues to make the stay great.

I was disappointed that I was incorrectly charged for overnight parking. I had valet parking while I checked in briefly and had a meal at the hotel restaurant. I specifically said I had to return my rental car at the airport after I eat. I was informed that I can get my ticket validated at the restaurant for a fee of $15. Instead I got charged for an overnight parking of $65+ when I checked my credit card bill. This was a very sneaky move. When I called the hotel, I was told by the front desk they will look into it and someone will call me back. No one ever did!

The Sofitel is in the perfect location for exploring DC. It is elegant and very comfortable with extremely helpful and professional staff.

Room was not stocked properly so i had to be sure i was not charged for things i did not buy and did not have regular coffee the first morning. Also, never received final bill. In this day and age i should not have to hunt down a final bill. Did not get one in room and not one sent to me though you do have my email.

Kelly in Opaline greeted me around 5pm when I had first arrived, after having lunch in Opaline I had decided I would make the Sofitel my main hotel destination while staying in DC, purely based upon my experience with Kelly. She was helpful and knowledgeable with all aspects of the restaurant, and gave great recommendations throughout my time there. After watching her interactions with other guests, it was apparent that I was not the only one who had a similar experience. I travel for work frequently, and have stayed at many hotels, but never Sofitel. It blew all others out of the park. While this was my first stay, I am sure it will not be my last.

Bad customer service. Overcharge me, noise next door