Fairmont Washington D.C. Georgetown 5 stars

Customer review rating (ALL Rating) 4.6/5 1,533 reviews

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2401 M Street NW, 20037 Washington, D.C., United States

Description

Hotel extras

  • Prime West End location near Georgetown, the Kennedy Center, and the National Mall

  • Heartfelt Fairmont service that turns moments into special memories

  • Spacious, elegantly appointed rooms and suites offering residential comfort

  • Distinctive dining and social spaces, from vibrant lounge to serene courtyard bar

  • Comprehensive wellness facilities, including indoor pool and Fairmont Fit program

Our accommodation(s)

Hotel location

Fairmont Washington D.C. Georgetown

2401 M Street NW
20037 Washington, D.C.
United States

GPS:38.905693, -77.051588

Telephone
Fax +1 202-457-5010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Juniper Restaurant

Juniper serves seasonal American cuisine with Mid-Atlantic influences and locally sourced ingredients. Guests enjoy a relaxed yet elegant atmosphere, with dining available indoors or in the garden-style Courtyard surrounded by cherry trees.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,533 reviews

Customer review rating 2.5/5

Jake L. Business - Confirmed reviews ALL

It was good until my airpods were stolen.

Dear Jake L., Thank you for your feedback. We’re sorry to hear about your missing AirPods and understand how concerning that can be. Our team conducted a thorough review, and nothing was found during that process. Please feel free to reach out if you have any additional information you’d like to share. Sincerely, Fairmont Washington D.C. Georgetown Team

Customer review rating 5.0/5

Elizabeth T. Friends - Confirmed reviews ALL

Everyone was so nice. The hotel was clean- the room was awesome. Spacious and comfy. Perfect location

Dear Madam, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be welcoming, the room to be spacious and comfortable, and the location to be perfect for your needs. Your feedback means a lot to us. Best regards, Fairmont Washington D.C. Georgetown

Customer review rating 1.5/5

Cristina F. Business - Confirmed reviews ALL

My stay at the Fairmont Hotel was, without exaggeration, the worst experience I’ve ever had at a luxury hotel. To start, I was promised a room with a view and instead was given what can only be described as a jail cell—staring directly at brick walls. For the price per night, that alone was completely unacceptable. I was then moved to a different room on the 10th floor, which turned out to be even worse. There was a loud, persistent banging noise coming from the ceiling throughout the entire night. It went on and off constantly and made it impossible to sleep—I genuinely got almost no rest. The next day, after explaining the situation, I was offered only a minimal refund, which felt completely inadequate given that I had essentially paid for a sleepless night. I was then moved yet again to another room, where the shower drain was so severely clogged that I couldn’t even finish washing my hair without the bathtub starting to overflow. Overall, this was an absolutely miserable experience from start to finish. For a hotel at this price point and reputation, the level of quality, comfort, and service fell far below expectations. Extremely disappointing and not at all the standard I would expect from what is supposed to be a luxury hotel.

Dear Madam, Thank you for sharing your feedback regarding your recent stay with us at Fairmont Washington D.C., Georgetown. I sincerely apologize for the challenges you encountered, which certainly do not align with our commitment to providing exceptional experiences for our guests. I regret that the initial room did not meet your expectations and that you experienced disturbances during your stay. We strive to ensure that all accommodations are comfortable and enjoyable, and I understand how frustrating it must have been to deal with noise and plumbing issues. Your concerns about the room changes and the subsequent refund are noted, and I appreciate you bringing this to my attention. We will continue to review our processes to enhance our service quality. Your experience is important to us, and I am truly sorry we fell short during your visit. Thank you for your valuable feedback, and I hope for the opportunity to welcome you back under more favorable circumstances. Sincerely, Diana Villatoro-Sancho Guest Experiences Manager

Customer review rating 5.0/5

Pam L. Business - Confirmed reviews ALL

This is the 20th year that I have attended the Horatio Alger National Scholars Conference at the Fairmont Hotel. The staff greets us like family and there is always some kind of surprise. This year I received a welcoming note and charcutier board with cheeses and fruit. I love the staff and all they do to make our stay like family.

Dear Madam, Thank you for your heartwarming feedback. We are delighted to hear that your experience during the Horatio Alger National Scholars Conference continues to feel like home. It is our pleasure to welcome you back each year and to create memorable moments, such as the surprise you received. Our dedicated staff truly values the relationships we build with our guests, and we appreciate your kind words about their efforts. We look forward to welcoming you again next year. Sincerely, Fairmont Washington D.C. Georgetown

Customer review rating 2.5/5

Nitika S. Families - Confirmed reviews ALL

The overall location was very convenient, but we were a bit disappointed with the hotel. The service was not up to what we’ve come to expect from our recent stays at Fairmont. We had an issue with our room and no attention was paid to it. Breakfast was very average.

Other web-users rate our hotel

  • 354 reviews 9.4/10 Location
  • 650 reviews 7.8/10 Room
  • 769 reviews 8.8/10 Service
  • 34 reviews 3.5/10 WiFi
  • 315 reviews 8.4/10 Amenities
  • 236 reviews 8/10 Comfort
  • 215 reviews 7.5/10 Cleanliness
  • 101 reviews 6.2/10 Breakfast

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