Classificação clientes Avis 4.5/5 2.490 comentários
Hotel ALLSAFE. Aprovado
Duas crianças de até 16 anos podem ficar com os pais sem custo adicional
O Novotel Cusco fica a apenas 6 minutos do centro de Cusco
Aproveite a exposição de pinturas em tecidos no hotel
A 6 minutos de carro do Mercado de San Pedro
A 20 minutos do Aeroporto Alejandro Velasco Astete
Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.
LE COTE JARDIN 365
LA CAVE 365
Prove a melhor culinária internacional, preparada de forma exclusiva no La Cave. Você também pode aproveitar o ambiente elegante e aconchegante enquanto aprecia uma coca-mate cortesia. Aberto para almoço e jantar.
Check-in a partir das - Check out até as
Os quartos do Novotel Cusco são grandes e espaçosos. A decoração é delicada e aconchegante, e todos os quartos têm os itens necessários para garantir aos hóspedes a melhor hospedagem possível. Quartos acomodando famílias ou berços estão disponíveis, e camas adicionais podem ser solicitadas. O serviço de quarto está disponível 24 horas por dia. Os quartos coloniais retêm suas características arquitetônicas do século XVI, tornando sua hospedagem ainda mais especial.
Quarto colonial com 1 cama de casal
Quarto duplex familiar colonial
Quarto colonial com 2 camas de solteiro
Quarto colonial com 1 cama de casal
Quarto padrão com 1 cama de casal e sofá-cama
Quarto padrão com 2 camas de solteiro
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Don't book with wrong number of people staying
keiziroi Family - 12/01/2020 Avaliação certificada TripAdvisor
Just because I have mistakenly selected 1 people staying (probably a default setting and I forgot to change to 2 people) at the time of booking, and I came with 2 people, the hotel charged me 33 USD per people per night, which was way more expensive than the price difference between 1 and 2 people if I have booked it online. Also I could not change the number of people of the booking online. So the only way out was to let the hotel charge me 33USD for 4 nights, which was totally not worthy. Also I was charged some 30 USD hours after I have checked out, without sending me any email or giving any receipt explaining what that was (they did not even ask if I want a receipt when I checked out). The WIFI connection was exceptionally bad which kept disconnected even I was using it. I had to re-connect to it every time I pick up my phone, which was very annoying. The overall level of service had failed my past Novotel brand experience and I was extremely dissatisfied. Given the overpriced extra guest fee, consider the 5 star JW Marriott right next to it a much better option.
Bathroom pretty dirty
Shazia A Business - 01/12/2019 Avaliação certificada TripAdvisor
The reception have us a big run around the morning we had to catch our bus to machu pichu. He refused to print boarding pass sending us to an office that was closed. He made us late. We went to the poroy station and they checked us in with no problems however the front desk gave us wrong info and said do not go to poroy station without boarding passes. I told the reception i have already purchased my tickets and even then he said no you have to have the boarding pass printed from peru rail. Room was also not very clean when we checked in. We were charged an early check in fee that we thought was fair until we saw the room was pretty dirty specially the bathroom. All and all the hotel is not satisfactory for the $$
Excellent place for holiday
Explorer25729707665 Solo travel - 30/11/2019 Avaliação certificada TripAdvisor
Hotel has a rich historical background and yet very modern. Good location 5 min to the main square of Cusco. Very good with big verity of morning breakfast and yet it’s served from 4am to accommodate those who go to tour trips. This is a big plus! However, the best what hotel can be proud of is it’s frontline personnel! Receptionist Yanet has a “can do attitude” and you won’t hear “no” to any requests which is possible to be done. Restaurant staff Roxane is very pleasant, and will be helpful. I truly enjoyed my stay in this hotel and didn’t have any single mismatch of standard of service. Slight disadvantage might be (AC/cold room/bathroom specific smell)
Good location and helpful staff
fabienl274 Couples - 17/09/2019 Avaliação certificada TripAdvisor
From check in until check out, the staff was very helpful and friendly. The location of the hotel is very good with few things to do around as the main square 5mn walk. Room was clean and bed was comfortable. Great stay.
eddyabramo Family - 28/08/2019 Avaliação certificada TripAdvisor
It was a real pleasure to spend few nights at the Novotel Cusco. The team, the rooms, the restaurant, the location, everything was just perfect. I really appreciate the internal court which was covered and it allowed us to really enjoy it especially during the evening, when the temperature is low. I highly recommend the Novotel for the quality/professionalism and price,
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