Hotel Novotel Cusco 4 estrelas

good location and nice histolical old building. i stay twice and first stay at room 321 which has very thin wall with 322 where noisy people during night. complained it and hotel give me 330 for 2nd staying. complimentaly water is only for first night which is not nice.must each day.

Lovely hotel in great locaction in beautiful historic city. Everything was well within walking distance and service was top notch. Staff took extra time to inform us of all available tour options and to update us on local conditions.

The hotel is nice and has all you need. I got a nice room with high ceiling. not very big but ok.But I had booked a tour to Machu Picchu and got a pick up time at 03:00. I was up at 2:15 and got ready and 03:00 in the lobby. At 03:30 I was still not picked up, then the concierge helped me to call the tour company. It is at this time they find and give a message from the tour company the told me that the pick up was changed to 06:30. That ruined my whole day.

I decided to spend my New Year holidays in Peru and part of the trip was in Cusco. The location of the hotel is great - just 2 blocks away from Cusco's Plaza de Armas. The hotel itself is located in a colonial mansion with nice patio where you can enjoy a cup of coca mate. The room, as always in Novotel, was modern, clean, comfortable with all the necessary facilities. The thing that stands out is breakfast and room service, where you'll find a variety of Peruvian and Andean dishes. The staff of the hotel was always very welcoming and were always willing to help coordinate the excursions in Cusco. If, by any chance, I turn up in Cusco again, Novotel will definitely be a hotel I'll choose for my stay.

Was overwhelming to stay at this heritage hotel & receiving an upgrade, late check out and excellent attention by all staff. The setting of the hotel is outstanding and located at the center of the heritage part of Cusco. Would love to return back sometime.

A very comfortable stay in one of the Colonial rooms. The staff is very helpful, and I would rate them very high on customer service. Very nice breakfast in the courtyard. The location is also great as it is very near the Plaza des Armas, the main plaza with lots of restaurants and shops around. Highly recommended

The hotel is well located. Check in and check out very fast. Breakfast excellent, restaurant very good. Good rooms, quality in cleanliness. Very good service, accurate informations. We return the next year .

I could not have been more pleased with the quality of the hotel, the quality of the rooms and the level of service. Excellent location just 2 blocks from the main cathedral in Cuzco. Excellent breakfast included.

The hotel is near Plaza de Armas, 5 minutes walking distance, the staffs are friendely and helpfull, the room is spacious. When I returned to the hotel after my 3 days visit to Machu Picchu I received a free update to superior room.

The hotel is within walking distance of several attractions. Rooms are comfortable and spacious. The breakfast is excellent! The only thing that I would change is the early breakfast option...we left really early on our departure date and they offer an early breakfast delivered to the room. It would have been much easier to deliver a to-go box with breakfast than a breakfast that we had to finish in the room.

Ver good hotel over all. Room service and breakfast is good. Polite and kind employees. The hair dryer is bad. The room curtains doesn't block the sunlight and there's a bit of a machine noise going on during the night.

Carlos the concierge helps set the tone ...friendly helpful and informative. Located in an ideal location to explore Cusco by foot and as a stoping stone on your way to Machu Picchu. Good breakfast and friendly staff.

Hotel is very well located a couple of blocks from main square. Staff is very helpful and friendly (they help us to arrange some tours, taxi, etc). There is tea available 24 hours/day and breakfast is also good. Rooms are wide and really comfortable.

Holiday transit destination to / from Macchu Picchu. The property was very well maintained and was an up-date of an old property of one of the senior Conquistadores. The courtyard where we could eat was pleasantly peaceful. The colonial rooms were very spacious.

Novotel Cusco is really nice with a fantastic location and the staff is AMAZING except for one rude, ignorant and sour female receptionist. 1) First stay: I asked to have our transport confirmed (which I had organized through the hotel) with the very same person as mentioned above and was told it was my job to do that and she had nothing to do with it. 2) Second stay: I approached the receptionist, as mentioned above, to let them know that someone from a textile collective were going to look me up for some payment. The person didn't even bother to look at me (fiddling with her gluestick) and just said: I don't understand what you want... Still playing with her gluestick we decided to just leave. This has been the one and only horrible person we have meet in Peru and unfortunately it was at this magnificent hotel. The rooms we had at borh stays were amazing. Good size beds, very clean quiet (we stayed in the old building). We also had dinner in the fantastic courtyard which was very good indeed (fish and lomo) and our waitress was fun and professional. The barman on Sunday evening was friendly, talkative and good fun as well. The reception team were all (bar one as mentioned earlier) doing their job in a most professional way and one of the other receptionist did bother to confirm the airport transfer... I'm an Accor Gold Card holder and got the perks I'm entitled to (welcome drink etc) but it struck me there was no additional bottled water for our second night offered. I have to give Service a 2 because of the treatment given by the un-named (I took notice of her name) which is sad as the rest were 5/5 all the way... Anyway, dear Novotel Cusco, get rid of little ms Grumpy and you have a world class hotel here... Handsdown.