Novotel Suites Paris Montreuil Vincennes

To begin with, one must know that the air conditioning in the room doesnt work no matter how hot the weather is. I stayed there for 5 nights and I was suffocated in the night. The breakfast was quite okayish no that great with very limited options atleast for Asians. On a positive note, the front desk staff is quite friendly and prompt. The location of the hotel is quite close to the metro station so the walking distance is convenient. The size of the room is fairly decent and comfortable. Overall just okay experience.

The hotel room air conditioning is not working. It is a terrible mess. They say they can’t do anything but to sleep in the room which is a furnace. It’s past midnight that I complain about this and they tell me to leave the room if I can’t stay in the heat. Terrible service terrible management and terrible customer management. Not a Novotel @accorhotels to stay.

Was due to travel to Paris with my partner to celebrate our anniversary. Booked the hotel stay in February and have had my reservation cancelled today because my credit card doesn't work. The explanation was poor to say the least and the only reason I can see is that they want to sell my room at a higher price because of football! Disgusting, impossible to book anywhere now for the same price. Just greedy, I've now got a very unhappy hubby and a broken trip!! To make matters worse, when I rang to speak to someone I was told 'we didn't want to cancel the booking' but they were unable to sort it out, I was told to book again online and surprise, surprise they had sold out! If the service that I got over the phone is the same as the service in the hotel, then maybe we have had a luck escape. No trip to Disneyland, a weekend on the vino at home it seems. NEVER BOOK NOVOTEL!

Rooms are neat, small size when compared to USA rooms, but considering Paris real estate workable and NO A/C. Couple nights were hot for us, we have open the windows. Basics provided -clean towels and soaps, water bottle etc. So why 1 star….for worst service by a lady front desk person who is typical in the evenings. Anything you ask, first thing is no and she will say a reason which is a total lie (there is no maintenance person, you have to put your own sheets - so where is the house keeping?, I don’t have a water bottle etc etc)…Avoid this hotel. Pay bit more & find somewhere near to the places you are visiting.

It’s difficult to know how to rate this hotel. It was clean, rooms were a good size, staff helpful and breakfast was good. The breakfast area is ridiculously small and it’s hard to find seating. The area is dirty and full of interesting characters. I never felt unsafe, even after dark with young children but if you worry about these things, this isn’t the hotel for you. Less than 10 minutes to the Metro, in to centre in 30 mins. Exceptionally good restaurant beside the station (Cafe De l’Industrie) and Carrefour and McDonalds nearby too. Cheap, cheerful base to explore Paris, worked perfectly for us!