Mama Shelter Paris East 2 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 2.499 görüş

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Açıklama

Otel ekstraları

  • Tarihi Mama, ilk açılan tesis

  • Renkli, neşeli tasarım

  • Samimi teras

  • Zemin katta pizzacı

  • 3 stüdyo (konferans salonu) mevcuttur

Konaklama olanaklarımız

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Otelin konumu

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
Fransa

GPS:48.859735, 2.402793

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  2.499 görüş

TripAdvisor Derecesi  4.0/5  2.395 görüş

Ignored after being wrongly overcharged. Still no refund.

Tripadvisor puanı 1.0/5

TonyFarhadMussonCoop TripAdvisor onaylı yorum

We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.

style over substance

Tripadvisor puanı 2.0/5

jane m Couples - TripAdvisor onaylı yorum

my husband was keen to stay here as he'd had a great stay at Lyon Mama Shelter. What a let down Paris East was. The reception area is lovely - the bedrooms are fabulous. Check in was great and from there on it went downhill. We went downstairs and asked about the advertised roof terrace. Yes it's open but you have to order downstairs and take your own drinks upstairs . ok. first bottle of wine requested not available . 'sorry it's the bar man's day off ' no cocktails available ...not a problem as we don't drink cocktails . second and third wines also the server couldn't locate. eagle eyed husband spotted lots of Pinot Grigio in the fridge behind the bar. can we have that ? no ...it's on the Trattoria stock so we can't have it 🙈😩. look - we're in the hospitality business ourselves it's 5 pm and the trattoria opens at 7 ... but no we can't have it. off we go to the terrace with our wine . it looks untidy and unloved . back down we come to the terrace area to order dinner. the food was disgusting ! my salmon was inedible . my husbands steak was tough and also inedible . again the same problem ordering wine ...the white wine arrived warm . the lady on the table next to us agreed that her food was also terrible . cold jacket potato and overcooked fish. no one asked us what was the matter and £192.00 later charged for dinner we left never to return. all style - no substance ! we run restaurants in the UK and know what we're talking about 😳

Shambolic and you get kicked out at 8am!

Tripadvisor puanı 1.0/5

Miriam K TripAdvisor onaylı yorum

In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.

konumu iyi

Avis müşterileri puanı 4.0/5

Zafer İş - ALL için doğrulanmış yorumlar

çalışanlar çok saygılı ve güler yüzlü.Kahvaltısı çok iyi. gece bar kısmına otel dışından gelen insalarda çok saygılı ve nezih. otel de verilen hizmetden gayet memnun kaldım. herşey için teşekkür ederim.

Hello Zafer Following your stay at Mama East, you took the time to express your great satisfaction. Mama thanks you for your support! We sincerely hope welcoming you back soon. Feel free to book your next stay/table in Lille, Toulouse, Paris, Marseille, Lyon, Bordeaux, Lille, Rennes, Los Angeles, Belgrade, Prague, London, Lisbon, Roma, Luxembourg on www.mamashelter.com. Thank you for being a Mama fan MAMA LOVES YOU

Poorly designed…not thought out well

Tripadvisor puanı 2.0/5

Ergi13 Friends getaway - TripAdvisor onaylı yorum

When I say poorly designed I don’t just mean how it looks…I mean how things are arranged in the room. Shower has no door and space is such that water comes out, electrical outlet for blow dryer tucked in between towel rack and sink, difficult to reach. They don’t even provide shampoo… Not a buzzy place, but a lot of noise from outside. Terrible pillows. Head a neck pain. Forgot my iPhone charger…called them, they didn’t find it…lots of things were off.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 470 görüş 7.2/10 Konum
  • 1.323 görüş 6/10 Oda
  • 1.465 görüş 7.8/10 Hizmet
  • 13 görüş 5.3/10 Wifi
  • 784 görüş 7.5/10 Yemek
  • 713 görüş 9.1/10 Otel Ambiyansı
  • 642 görüş 6.2/10 Konfor
  • 598 görüş 8.9/10 Kahvaltı

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