ibis Брюссель Центральный Вокзал Midi 3 звезды

The hotel is located right across from the train station. Easy to get into public transit from there. The station has lots of places to eat that are affordable. We bought food at the little grocery store fir breakfast and loaded up our backpacks with snacks. The rooms were clean and simple. No fridge or coffee maker, but lots of hot water with hood pressure. The area is not great- lots of vagrants, but this is not unlike any major city. We did walk the 25 minutes to Grande Place and it was safe. It was affordable to travel with older teens.

Arrived on Eurostar from UK . Easy access from the train station so easy to leave luggage and then go back to the station to go up to central. Hotel was great - room clean and comfortable. Had drinks in the hotel bar which was reasonable. If Brussels is your destination then it would be better to stay closer to central as this is the area that you will head to for sightseeing, eating and drinking. We were staying as an overnight stop after the Eurostar and heading out early the next morning from midi so this worked perfectly for us, the teenagers were ready to head back to the hotel by 9 so we got the train back with no issues.

It was very nice to see the distinctive outline of the hotel after exiting the train station, just across the road. We checked in early which was good as we were exhausted after our journey and lack of sleep. The location next to the station was also good for our return journey when we took the shuttle to Charleroi, except that it was the middle of the night and we couldn't walk via the station which was shut, and had to make a very long detour. Which brings me to the drawback of the proximity to the station, the area is not very salubrious, full of homeless and dubious types. Our first evening we set off in search of a nice cafe for supper but due to the area turned back and bought a pizza in the hotel bar. The next evening we got to the station early enough (everything closes at 21:00) and went to Starbucks then bought a salad and yogurts at the Carrefour. We could have taken the metro into the city centre but were too tired after walking around all day. The entrance to the metro is just next to the hotel, but it closes at 20:00. The hotel itself was pleasant, a good sized room, bathroom a bit cramped with no bathtub, an antiquated TV but it had BBC so I managed to watch Eastenders! The lighting was too dim, and the light over the desk didn't work and they didn't repair it despite my request which made it difficult to work in the evening. A large comfortable double bed plus a single which my daughter slept in. But - I was very surprised that there were no coffee making facilities which I assumed were standard in every hotel. I had breakfast once, though it was a bit expensive but there was a good selection of food. Although we really enjoyed our stay I think if we come to Brussels again we would stay at the Ibis City Centre where it would be more pleasant to venture out at night.

Irrespective of the many junkies and other people standing and sitting in front of the hotel, persistently offering rides to Paris and the unpleasant odor emanating from the train station located across from the hotel, my recent stay at Ibis Hotel Brussels was marred by an extremely disappointing customer service experience with the African Belgian front desk staff, specifically two girls who were working during the morning shift on the 8th and 9th of July. The staff members in question were utterly unhelpful and demonstrated a complete lack of customer service skills. They were unresponsive to my inquiries and showed no interest in assisting me, may be because I look like Middle Eastern. . Even when I asked a simple question about another Ibis hotel near the airport which I have booking, they failed to listen and instead provided irrelevant information about a nearby bus for the airport. I had to repeatedly ask them to listen to my question and check with the other hotel regarding their shuttle service, but their response was dismissive, claiming that there was no answer from the other hotel after holding the phone for a mere five seconds. To make matters worse, when I approached the same staff member for check-out, she blatantly ignored me, keeping the phone on her ear and leaving me standing for nearly five minutes without a single one word. I had to throw the key on the desk and go. Additionally, the African Belgian security guard, who was supposed to be stationed at his desk, was frequently leaning towards the reception desk and engaging in casual conversation with the receptionists. He repeatedly left his post, causing further inefficiency and neglect of his duties. The management can check the cameras and see what they are doing. The overall lack of professionalism and disregard for customer service exhibited by these individuals was extremely frustrating. It is disheartening to encounter staff members who are not only unhelpful but also fail to perform their job responsibilities adequately. This experience has left me with no intention of ever returning to this hotel. The behavior and attitude displayed by the African Belgian front desk staff during my stay were wholly unacceptable and detracted from any positive aspects the hotel may have had.

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