Novotel Genève Centre 4성

고객 평점 (ALL 평가) 4.5/5 3,143 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

호텔설명

호텔 추가 정보

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

숙박

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호텔 위치

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

전화
팩스 +41 22 909 90 01

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  3,143 리뷰

TripAdvisor 평가  3.5/5  1,722 리뷰

Another good stay

트립어드바이저 평점 5.0/5

la_viajera_constanta 비즈니스 - TripAdvisor 인증 리뷰

Have stayed here a few times on trips to Geneva and it has always been a good experience. Location is convenient for walking to train station and lake with plenty of restaurants nearby. Room and bathroom are a reasonable size. Coffee maker, safe deposit and fridge in room. Good size towels and Rituals toiletries in bathroom. Note there is body lotion but no hair conditioner, which I find a bit random (there is a Body Shop at the train station which sells travel size products if you get stuck). The hairdryer is hidden in one of the drawers next to the desk! Also really appreciate having a proper wardrobe with a door to hang clothes in rather than an open rail. Front desk team are excellent, friendly and helpful. Also a big thank you to the fabulous housekeeping team. I didn't have breakfast but did eat in the hotel restaurant one evening. Very nice ambience and good food (see review for "Novotel Cafe" - although now called GourmetBar Novotel). Room service options seem very limited though. OK gym for a hotel, two treadmills, cross trainer and weights. There is also a spa, although I've never tried it. Also have to really commend the measures the hotel/Novotel chain are taking to reduce their environmental impact e.g. no more single-use plastics. For me a very good experience and will definitely stay here again next time I'm in Geneva.

Dear Constanta, We are truly grateful for your detailed feedback on your recent stay at Novotel Genève Centre. We are delighted that you had such a wonderful experience at our hotel. It's fantastic to hear that you found our rooms and bathrooms to be of a good size. We take pride in providing comfortable accommodations for our guests. We're pleased that you appreciated our in-room amenities, including the coffee maker, safe deposit box, and refrigerator. Our goal is to ensure that our guests have everything they need for a comfortable stay. We are constantly working on improving our offerings to cater to our guests' diverse needs. Your feedback is valuable and will be shared with our food and beverage team for consideration in future menu planning. Nonetheless, we're thrilled that you enjoyed the ambience and cuisine at our GourmetBar. Our restaurant team strives to create a pleasant dining experience for all our guests. We're also happy that you found our front desk and housekeeping teams to be excellent. Our staff's dedication to providing top-notch service is a cornerstone of our hospitality. Finally, we appreciate your recognition of our environmental initiatives. As the first hotel in Europe to receive 'The Pledge' certification, we are committed to reducing food waste and implementing sustainable practices throughout our operations. We look forward to welcoming you back to Novotel Genève Centre on your next visit to Geneva. Best wishes, Nicolas Goureau General Manager

친절한 직원들로 받은 환대

고객 평점 4.5/5

전태연 가족 - 전체(All) 통지 확인

프런트데스크의 직원이 매우 친절하고 상세히 설명을 해주어 열러 혜택을 즐기며 지낼 수가 있었음.

님, 우선 저희 호텔을 방문해주셔서 감사합니다. 직원들의 친절함과 상세한 설명, 그리고 다양한 혜택을 즐기셨다는 소식을 듣게 되어 매우 기쁩니다. 저희 호텔은 고객 서비스의 품질을 매우 중요하게 여기며, 모든 고객님들께 최상의 경험을 제공하기 위해 노력하고 있습니다. 인터넷 속도의 경우, 관련 부서와 공유하여 개선할 수 있도록 하겠습니다. 소중한 의견 감사합니다. 부디 제네바에서 편안한 여행 되셨길 바랍니다. 다음에 제네바을 여행하신다면, 저희 호텔을 한 번 더 방문해주세요. 감사합니다. Nicolas Goureau General Manager

위치가 좋음, 서비스가 좋음

고객 평점 5.0/5

강현구 비즈니스 - 전체(All) 통지 확인

지원들의 응대와 요청사항에 대한 빠른 피드백에 감사합니다.

님, 우선 저희 호텔을 방문해주셔서 감사합니다. 호텔의 서비스와 직원들의 응대에 만족하셨다니 매우 기쁩니다. 저희는 항상 고객님들께 최상의 서비스를 제공하기 위해 최선을 다하고 있습니다. 인터넷 연결 속도에 대해 말씀해 주셔서 감사합니다. 해당 부분은 관련 부서와 점검하여, 앞으로 더 나은 연결 속도를 제공할 수 있도록 지속적으로 개선해 나가겠습니다. 마지막으로, 호텔의 위치와 청결도에 대한 칭찬의 말씀 감사합니다. 저희 호텔은 제네바 중심부에 위치하고 있으며, 노트르담 대성당, 팍퀴 목욕탕, 브룬즈윅 영묘 등 주요 관광지와 도보 10분 거리에 있습니다. 다음에 제네바을 여행하신다면, 저희 호텔을 한 번 더 방문해주세요. 감사합니다. Nicolas Goureau General Manager

Can't fault it

트립어드바이저 평점 5.0/5

Zoltán F Couples - TripAdvisor 인증 리뷰

This is always our go to hotel in Geneva. Conveniently located, yet very quiet rooms and great view from the Top Floor. The service was fantastic, special thanks to Adele and Gregory. The hotel seems to invest greatly into sustainability too, which was obviously displayed at their breakfast selection.

Dear Zoltan, Thank you very much for this kind review of your recent stay. We are genuinely delighted to hear that your stay at Novotel Genève Centre consistently meets your expectations and that our efforts towards sustainability have not gone unnoticed. We are thrilled that you enjoyed the tranquility of our rooms, the breathtaking views from the higher floors, and the quality of service provided by our team members, Adele and Gregory. It is wonderful that our breakfast selection, which reflects our commitment to sustainability, added to the enjoyment of your stay. Our central location, offering proximity to Lake Geneva and various city attractions, is something we are very proud of, and we are glad it contributes positively to your visits. We look forward to seeing you again soon. Best regards, Nicolas Goureau General Manager

Horrible customer service

트립어드바이저 평점 1.0/5

shortcyclist 가족 - TripAdvisor 인증 리뷰

I really hesitated writing this review because I rarely review anything below three stars but after two horrible Novotel experiences in Switzerland within a period of days I feel people should have a heads up of what to expect. The rooms are basic. There is soap but no conditioner. The location is central. It can be a bit noisy at night from the streets but it wasn’t too disruptive. That’s where the positive ends. The staff are incredibly rude. We arrived a bit before official check in (half hour). They let us drop off the suitcases. The staff didn’t listen to us at all and wouldn’t even look at us as we were speaking to them. We returned well after official check in time and our room was still not ready. We waited over an hour in the lobby. When I went to ask again about our room the staff was insulting and rude to the point I left the front desk in tears. We asked for late check out as compensation. Only we were locked out of our rooms by normal check out so that’s another wait to ask for this to be corrected. Only for the cards still not to work properly. It’s the rudeness of the staff that really gets to me. I’ve traveled a lot and have stayed in rooms that were less and had a much more positive experience. It’s absolutely outrageous that such a massive brand can have such poor customer service. Our experience in Bern was similar and awful. I will be writing that review next. So be warned you may have a convenient location but it will be with horrible service.

Dear Guest, We are grateful for your feedback. We are pleased that you found our central location convenient for your needs, with easy access to the city's attractions such as Notre-Dame Basilica, Bains des Pâquis, and a variety of restaurants and shops. However, we are sorry to hear about your unsatisfactory experience with customer service during your stay. Our team strives to offer a welcoming and efficient service from the moment our guests arrive, and it seems we fell short of this commitment in your case. Additionally, we understand that any disruptions to peace during your stay can be concerning, and we aim to provide rooms that offer a respite from the city's bustle. For guests sensitive to urban sounds, we recommend our courtyard view rooms, which tend to be quieter. Regarding the amenities, we offer a selection of toiletries and are always happy to provide additional items upon request. We regret the inconvenience you faced with the check-in process and the subsequent issue with your key cards. Please accept our sincere apologies for these oversights and for the way the situation was handled. Your feedback is invaluable as we continuously work to improve our guest experience. We will ensure that our team receives your comments and addresses these areas of concern. We hope that you will consider staying with us again, so we may have the opportunity to provide you with the quality service and accommodation that Novotel is known for. Warm regards, Nicolas Goureau General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,122 리뷰 8.8/10 위치
  • 1,286 리뷰 7.2/10 객실
  • 1,357 리뷰 8.6/10 서비스
  • 19 리뷰 8.3/10 인터넷 가격
  • 629 리뷰 8.3/10 조식
  • 547 리뷰 8.1/10 청결도

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