Rotary Hotel Geneva - MGallery Collection 4.5성

고객 평점 (ALL 평가) 4.5/5 1,323 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Rotary Hotel Geneva - MGallery Collection - Image 1
Rotary Hotel Geneva - MGallery Collection - Image 2
Rotary Hotel Geneva - MGallery Collection - Image 3
Rotary Hotel Geneva - MGallery Collection - Image 4
18-20, rue du Cendrier, 1201 GENEVA, Switzerland

호텔설명

호텔 추가 정보

  • Fitness center and sauna

  • Connecting and adjacent rooms on request

  • Green Key Certified

  • A free card is provided on arrival for use on public transport in Geneva.

  • Shaded terrace near an open fountain from spring to fall

숙박

호텔 위치

Rotary Hotel Geneva - MGallery Collection

18-20, rue du Cendrier
1201 GENEVA
Switzerland

GPS:46.207235, 6.145048

전화
팩스 +41 22 908 80 81

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

L'ARTISAN

The restaurant features a summer terrace with a decorative water fountain. It serves French and international cuisine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,323 리뷰

TripAdvisor 평가  4.5/5  741 리뷰

2024으뜸 시설

“Overpriced and Uncomfortable Stay”

트립어드바이저 평점 1.0/5

675nasira Couples - TripAdvisor 인증 리뷰

A very disappointing experience! The hotel did not meet expectations at all. The room felt like a pile of dust, and the bed was extremely uncomfortable, making the stay unpleasant and far from relaxing. The price is overpriced and does not reflect the quality of service or cleanliness. I absolutely do not recommend staying here.

Dear 675nasira, Thank you for taking the time to let us know your opinion of your recent stay. We are truly saddened to hear that your stay did not live up to the high standards we strive to uphold. Our team places the utmost emphasis on ensuring a memorable experience for our guests, and we deeply regret that we fell short of this during your visit. Regarding the comfort of our accommodations, we are committed to providing a restful environment and it concerns us that you found the bed to be less than satisfactory. We are generally known for the quality of our bedding, but we understand that comfort preferences may vary from person to person. Regarding the cleanliness, we are disheartened that the rigorous standard that we hold ourselves were not met. Our team is dedicated to maintaining impeccable cleanliness throughout our hotel, and we will reinforce this focus to ensure that all our guests can enjoy a pristine environment. We truly value the feedback of all our guests, as it offers us the opportunity to enhance our services. We hope to have the chance to welcome you back in the future to provide a stay that not only meets but exceeds our common expectations. Best regards, Hervé Puy, Deputy Manager

Turn into the Rotary

트립어드바이저 평점 4.0/5

Mutandis TripAdvisor 인증 리뷰

The Rotary is centrally located and a very short walk will take you to the lake and old town. My room was a good size and I had a very peaceful sleep. The hotel is tucked away in some side streets, so I expect most rooms share the tranquillity that I enjoyed. The décor of my room (and the hotel at large) felt slightly old-fashioned. It’s as if someone had set out, in the 2020s, to recreate the appearance of a late 1990s / early 2000s chain hotel. Still, nothing about my room felt tired or shabby – it was just decorated in a new-old style which may not be to everyone’s taste. The breakfast buffet was good. Initial appearances suggested that the choice of items would be quite limited. It’s true that the buffet lacks the sheer acreage of those offered at other hotels, but the food is tasty and plentiful.

Dear Sir, Thank you for sharing your experience with us. We are pleased that you appreciated the tranquil atmosphere and the dimensions of your room, which are designed to provide a restful retreat in the heart of Geneva. It is delightful to hear that you had a very peaceful sleep, benefiting from our location tucked away from the city's hustle and bustle, yet in close proximity to the picturesque lake and the historical old town. Nonetheless, we take note of your perception regarding the décor of our hotel, which is a blend of classic and antique furnishings collected during the owner's travels. This distinct style is part of our commitment to providing a unique and memorable experience for our guests. Finally, we are thrilled that you enjoyed the breakfast offerings, where we focus on delivering quality and tasteful options, even if the display is not expansive as in some establishments. Once again thank you for your loyalty and we hope to welcome you back to the Rotary for your next trip to Geneva. Kind regards, Hervé Puy, Deputy Manager

Construction

트립어드바이저 평점 1.0/5

Bob M Couples - TripAdvisor 인증 리뷰

The hotel had no HVAC working, the room was sweltering, and I was offered a Fan. If I wanted a Fan, I could have stayed in a one-star hotel and saved my money. Construction was outside the hotel, and I had to open the window due to the heat. The street noise kept us awake all night, and then, in the morning, the construction started. They do a terrible job recognizing the Accor loyalty program; we received none of the promised benefits.

Dear Sir, Thank you for taking the time to share your review. We regret to hear that your stay was not up to the high standards we strive to uphold. Please accept our sincere apologies for the discomfort caused by the temperature of your room and the inconvenience of not having a fully functional air-conditioning system. This is certainly not the level of comfort we aim to provide. Moreover, we understand how disruptive external noise can be to a restful night, especially when coupled with the necessary ventilation due to the room's warmth. We also acknowledge the importance of recognizing and providing the benefits of the Accor loyalty program, and we apologize if there was any oversight in extending these courtesies to you during your stay. We hope to welcome you again for an improved experience. Best regards, Hervé Puy, Deputy Manager

Hôtel is well placed but need maintenance!

트립어드바이저 평점 3.0/5

RolandL798 가족 - TripAdvisor 인증 리뷰

When you get into the hotel, it smells extensively like a parfumerie. It’s the breakfast room as well . Service is nice at the entrance and helpful. Technogym needs maintenance desperately , the elliptical is cracking with every movement and after 60 Minutes it’s bothering quite a bit . (Technicien from Technigym can fix that easily. Software update needed as well) There was no water or so at the disposal. 4.50SFR to get a bottle. The rooms are nice but shower and toilet seats etc need maintenance . The breakfast 35 SFR pp is ok , but scrambled eggs made on demand are dry . Gluten free bread is available. Fruits and yogurt are good , bread needs more variety. Overall the hotel is in need of an overhaul. The beds are great - Accor comfort .

Dear Sir, Thank you for sharing your experience with us. We are delighted that you found our hotel well-placed and were pleased with the comfort of our beds, which we strive to ensure meet the high standards associated with Accor's reputation for comfort. However, we regret to hear that certain aspects of your stay did not meet your expectations. We understand that the scent in the hotel may not be to everyone's preference, and we will review this to ensure a pleasant atmosphere for all our guests. Our Technogym equipment should indeed offer a seamless fitness experience, and we apologize for any inconvenience the elliptical machine may have caused; we will address this urgently. Additionally, while our minibar offers various options, we appreciate your feedback on the availability of complimentary water in the fitness area. The upkeep of our rooms is typically of a high standard, and your comments regarding the maintenance of showers and toilet seats are taken very seriously for prompt attention. We also acknowledge your notes on the breakfast selection and will consider how we can enhance the variety and preparation of our offerings. Nonetheless, it is great that our team provided you with a warm welcome and valuable assistance upon your arrival. We also hope you enjoyed our central location, a short stroll from the breathtaking Lake Geneva and Geneva's charming old town. Once again thank you for your loyalty and we hope to welcome you back to the Rotary for your next trip to Geneva. Kind regards, Hervé Puy, Deputy Manager

Solidly good hotel, but A/C not cold enough

트립어드바이저 평점 4.0/5

Ramare TripAdvisor 인증 리뷰

This is a decent choice of hotel in Geneva, very well located, a short walk from the train station and close to shopping and restaurants. Easy walk to the old town. The room was nice, spacious, cozy, and elegant. The bed was comfortable. Front desk service was excellent. Breakfast was ok, with made-to-order eggs that were terrible one day and excellent the next, and bread that wasn't terribly fresh. Service at breakfast was generally good. Housekeeping was top-notch, making several adjustments based on my preferences which they intuited simply from how I set up the room (e.g., left a tissue box on the nightstand and added a new one in the bathroom as well). Kept my things where I left them even after tidying up rather than moving them elsewhere or throwing them haphazardly on the floor (which has happened!). The major downside of this hotel is that the room was terribly stuffy and hot, even in cool-ish temps in October (though fairly high humidity), and while they say they have A/C, the in-room thermostat didn't seem to do a thing to make things cooler, and I can't believe the temperature was actually what the thermostat claimed it was. I had to leave the screen-less windows open for hours to try to cool the room down enough to sleep, and shortly after closing them, the room would just become stuffy again. For this reason only, I'd probably look elsewhere in Geneva.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you enjoyed the spaciousness, cozy elegance of the room, and the comfort of the bed. It is with great pride that we receive your compliments on the excellent service provided by our front desk team. Our housekeeping team strives for excellence, and it is heartening to know that their efforts to accommodate your preferences were successful and appreciated. However, we regret to hear about your experience with the air conditioning and the discomfort caused by the room's temperature. Our guests' comfort is of the utmost importance to us, and we apologize for any inconvenience this may have caused during your stay. We take note of your observations regarding the breakfast and will ensure that consistency is maintained in the quality of our offerings. Nonetheless, we hope that the hotel's prime location within close proximity to the train station, shopping, and restaurants enhanced your stay in Geneva. Our aim is always to provide a memorable experience, and we trust that the positive aspects of your visit will encourage you to return. Kind regards, Hervé Puy, Deputy Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 492 리뷰 9.4/10 위치
  • 573 리뷰 7.4/10 객실
  • 695 리뷰 9.1/10 서비스
  • 228 리뷰 7.9/10 조식
  • 140 리뷰 6.7/10 청결도
  • 121 리뷰 6.2/10 편의 시설

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