柏林城市美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,427 评论

保证最优惠房价
柏林城市美居酒店 - Image 1
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Invalidenstrasse 38, 10115 柏林, 德国

描述

酒店其他优惠

  • 停车场可直通酒店

  • 供应各式各样的自助早餐。夏季，您还可以在花园休闲放松

  • 现代化的客房，配备空调，面向庭院

  • 功能齐全的会议室，可容纳 150 名与会者

  • 具有当地风味的菜肴，菜品经常更换

我们的客房

酒店位置

柏林城市美居酒店

Invalidenstrasse 38
10115 柏林
德国

GPS:52.53024, 13.381882

电话
传真 +49 30 30826100

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RELAX - FOOD, DRINKS AND YOU

RELAX 餐厅为您奉上食品和饮品，您将发现不断更新的当地和国际菜肴。您还可以搭配美居精选葡萄酒。后会有期！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,427 评论

TripAdvisor 评级  4.1/5  1,907 评论

客户意见评级 5.0/5

Yan Z. 单人住宿 - 所有已确认评论

工作人非常的棒，态度好，非常友善 地理位置也很方便，门口就是电车站，附近几百米就有rewe

尊敬的张燕， 感谢您分享您的入住体验。我们很高兴您对酒店的地理位置和工作人员的服务表示满意。我们的团队始终致力于为客人提供友好和周到的服务，以确保您拥有愉快的住宿体验。期待在您下次光临时，继续为您提供优质的服务。 拉里萨·沃布尔 客户关系部

Very good stay

Tripadvisor 评级 5.0/5

Peeterpool P 经 TripAdvisor 认证的评论

The hotel looks very new, is very clean. Little window between bedroom and bathroom was unique. The staff was very nice. Breakfast solid. Metro station is just around the corner, supermarket Rewe as well. Right outside the hotel is a tram stop M5, M10 which take you to main train station, Alex or Uber arena. 3,80 Euro for a single ticket is daylight robbery. I can recommend this hotel.

Perfect hotel with friendly staff

Tripadvisor 评级 5.0/5

Martyboy_Brussels 经 TripAdvisor 认证的评论

Well located hotel. Excellent friendly reception staff and well appointed room with new bathroom. Nice restaurant for dinner. The only improvement I would ask for is the choice in the breakfast buffet which doesn’t cater enough for non-German guests as there was too much of a focus on bacon, sausage and other pork products.

Sewage Leak, service failures ... and no accountability from Mercure Hotel Berlin City management or Accor Group leaders

Tripadvisor 评级 1.0/5

Jim832 经 TripAdvisor 认证的评论

My family and I have stayed at many hotels across various countries in the last few decades. Our recent stay at Mercure Hotel Berlin City during the Berlin Marathon was by far the most disappointing guest experience we have ever had - not just because of the accumulation of failures at the time and subsequent lack of reaction by the local hotel management team, but also because of the dismissive response from Accor’s corporate team at every level afterwards. Upon checking in, the receptionist was neither particularly welcoming nor helpful, advising no room was available for us yet and we should come back from 15:00 - not the best start to our stay, provided other guests checking in at the same time were getting their rooms immediately. Only when another staff member intervened did we learn that a room had been available all along. A few days later in the breakfast area, I also experienced a frustrating interaction with the staff member in charge of room number check that day : after giving ours and proceeding to the buffet, the same employee caught up to me, insisting - wrongly - that the room number was incorrect. I had to follow him back to the reception area, where it took several minutes to clarify the situation. This was both embarrassing and unnecessary, and clearly the result of poor training and internal miscommunication. Not reflective, again, of the standards expected from a Mercure establishment. Our room on another note, while visually pleasant, also felt cramped. Finally on marathon day, we encountered a far more serious issue : a full blown sewage "waterfall" in the reception area (see pictures in attachments), accompanied by an overpowering smell. While on my way to / back from the breakfast area that morning, I noticed a terrible (sewage) smell. Half a day later in the evening, that situation had gotten out of control : we were met with a horrendous smell and a full blown sewage leak from the ceiling and live lighting fixture onto the flooded reception area, with the obvious health and safety risks posed by the combination of live power and water, while staff were discussing the food items contamination in the adjacent catering space. Again, hardly the kind of issue one would expect from a Mercure chain hotel or international standard establishment. Given the accumulation service failures, a serious sanitation incident, and clear safety risks we experienced, we requested a partial refund of our stay. Despite the extent of the inconvenience and the clear deviation from the standards expected of an international Accor brand such as Mercure, the General Manager at Mercure Hotel Berlin City insisted they would not consider our request. Furthermore after escalation to the highest level at Accor’s corporate team, and to the executive level (Guest Service Executive Department, Chief Loyalty & E-Commerce Officer, and finally Chairman & CEO), we were again met with a template-style dismissal. This position obviously did not acknowledge the accumulation of failures and the accumulation of missed opportunities for corrective actions since then. So much for customer care, accountability and brand standards, Mercure Hotel Berlin City and Accor Group levels of professionalism and accountability ...

Another perfect stay

Tripadvisor 评级 5.0/5

KW1975 经 TripAdvisor 认证的评论

This was my fourth time staying at this hotel. I booked here for 6 nights recently as needed to get away ahead of my father's funeral. I had to cancel my previous booking last minute, for which they were very understanding and sent condolences. Like my previous stays at this hotel, it was another perfect stay. The staff are amazing as always. And the location as usual, was perfect for getting around. I actually purchased a 6 day Welcome Berlin card, but hardly ever used it as I could walk to most places. The Brandenburg Gate is only a 1km walk from the hotel. As the weather was perfect autumnal weather, it was lovely to walk without purpose and finding hidden gems as you walk around the city. My room was on the 5th floor with garden view. Again, very quiet and had no issues sleeping, especially as the bed was comfortable and extra pillows if needed, which I did. Breakfast as usual was a vast selection for all tastes. Whether I missed it on my previous visit in July, or the pancake station has returned. Which is lovely warm fresh pancakes with a selection of toppings. Really looking forward to my next stay here. It wouldn't feel the same staying elsewhere.

Dear KW1975, Thank you for taking the time to share your thoughtful feedback regarding your recent stay at Mercure Hotel Berlin City. We are truly honored to have welcomed you back for the fourth time, especially during such a difficult period in your life. Please accept our deepest condolences for your loss. It is heartening to read that you found your stay to be another perfect experience. Our team takes great pride in delivering exceptional service, and your recognition of their efforts is greatly appreciated. We are also pleased to hear that our location suited your needs, allowing you to explore the city comfortably on foot. The proximity to attractions such as the Brandenburg Gate is indeed one of our many assets, and we are delighted that you enjoyed the lovely autumn weather while discovering the hidden gems of Berlin. We are glad that your room provided you with the tranquility and comfort you required, including the amenities that ensured a restful sleep. The availability of extra pillows is part of our commitment to enhance guest comfort, and we are pleased to know it met your needs during your visit. Furthermore, it is wonderful to hear that you enjoyed the variety offered at our breakfast buffet, including our pancake station. We continually strive to enhance our offerings and ensure that there is something for everyone to enjoy. We look forward to welcoming you back on your next visit and are committed to providing you with the same high-quality experience that you have come to expect from us. Best regards, Larissa Wrobbel Guest Relation

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其他网络用户评价我们的酒店

  • 1,260 评论 9.5/10 位置
  • 1,536 评论 6.7/10 房间
  • 1,307 评论 9/10 服务
  • 55 评论 6.5/10 上网
  • 819 评论 9/10 早餐
  • 789 评论 5.3/10 舒适度
  • 640 评论 7.1/10 清洁度
  • 5 评论 0/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。