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Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 estrelas

Nota clientes Avis 4.6/5 7.352 comentários

Hotel aprovado por ALLSAFE

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Mercure Hotel & Residenz Berlin Checkpoint Charlie
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Extras do hotel

  • Um hotel com certificação ALLSAFE

  • Suítes e quartos de 30 - 80 m², muitos com varanda ou terraço

  • A poucos passos do Checkpoint Charlie, Friedrichstrasse e Gendarmenmarkt

  • Hotel completo para não fumadores (em parte com varanda/terraço)

  • RELAXE - Comida, bebida e o hóspede. Vinho, carnes frias e snacks

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 berlin
alemanha

Tel: +4930206320

Fax: (+49)30/20632111

Check-in desde as 15h00

Check-out até às 12h00

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • De avião

    BERLIN TEGEL A 11 km / 6,84 milhas

  • De avião

    SCHOENEFELD A 29 km / 18,02 milhas

  • De carro

    DREICK TREPTOW A 15 km / 9,32 milhas

  • De carro

    PRENZLAUER CHAUSEE A 10,9 km / 6,77 milhas

  • De carro

    TEMPELHOFER DAMM A 4,9 km / 3,04 milhas

  • De comboio

    BERLIN OSTBAHNOF A 6 km / 3,73 milhas

  • De comboio

    S-BAHN FRIEDRICHSTR A 1,7 km / 1,06 milhas

GPS:52.508738, 13.393399

Serviços do hotel

RELAX - FOOD, DRINKS & YOU Foto não contratual

RELAX - Food, Drinks & You: tal como o nome sugere, sente-se, experimente uma bebida ou uma refeição e trabalhe à sua medida. Afinal de contas, a serenidade pode produzir resultados fantásticos. Inspiração para grandes ideias, decisões e conversas.

Serviços no hotel e nas proximidades

Check-in desde as - Check-out até às

Em resumo

  • Estacionamento
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
Serviços de catering
  • Sem Restaurante
  • Um Bar
  • Pequeno-almoço
    • Bufete Custo adicional
  • Serviço de quartos
    • Refeições ligeiras frias
    • Refeições quentes
Equipamentos e serviços do hotel
  • Informações do hotel
    • 139 quartos
    • Um quarto para pessoas com mobilidade reduzida
    • 8 quartos para famílias
    • 6 quartos contíguos
    • Sem quarto para não fumadores
    • 8 pisos
  • Idiomas falados no hotel
    • Inglês
    • Alemão
  • Lavandaria/estacionamento assistido
    • Limpeza a seco/engomadoria
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% não fumadores
  • Check-in e check-out
    • Check-out expresso
    • Check-in expresso
  • Equipamento de secretária disponível
    • Máquina de engraxamento de sapatos
Acesso ao alojamento
  • PARKHAUS Zimmerstrasse 68-69 Custo adicional
    • No local
    • 65 lugares de estacionamento
    • Público
Bem-estar
  • Sauna
    • No local
    • Sauna
Lojas/shopping
  • Loja de presentes/loja de jornais
  • Salão de beleza
  • Cabeleireiro/barbeiro

As nossas opções de alojamento

No nosso Mercure Hotel & Residenz Berlin Checkpoint Charlie de 4 estrelas, pode escolher entre Quartos com Cama de Solteiro, Quartos Grandes, Quartos Privilege, Apartamentos e Suites Privilege. Os 139 quartos incluem ar condicionado e acesso WIFI Visite-nos com os seus filhos e poupe dinheiro: alojamento gratuito no seu quarto para uma criança até aos 11 anos e pequeno-almoço gratuito. As crianças têm 50% de desconto no preço do pequeno-almoço.

Avaliações dos nossos clientes sobre o
Mercure Hotel & Residenz Berlin Checkpoint Charlie

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.6/5

7.352 comentários

Classificação do TripAdvisor 4.5/5

3.780 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Nice hotel & location for a first Berlin discovery

Nota Tripadvisor 5.0/5

Manu P 14/08/2021 Avaliação com certificação TripAdvisor

Centrally located near main attractions and lots of public transports options... You can start your discovery from here easily and the surroundings are quiet later at night Rooms are clean & spacious, personnel is kind and helpfull and the breakfast nice to start the day. What else... ?

Relaxing weekend in Berlin

Nota Tripadvisor 5.0/5

Globetraveller898 14/08/2021 Avaliação com certificação TripAdvisor

I really like Germany. I feel very good every time I go there. Mercure contributes a lot to this feeling of well-being. I enjoyed a warm welcome and attentiveness from the staff, who met all my expectations. I thank them all. I had a great time in Berlin. A relaxing weekend where I went sightseeing. Every time I return to my room to rest, I feel like I am at home. Thank you!

Dear Globetraveller898, happy to read that you like Berlin and you felt home in our hotel. That is what we are working for. Always welcome, sincerely Ulrike Bock, General Manager

Nice stay in difficult times

Nota Tripadvisor 5.0/5

thegermantraveller 15/11/2020 Avaliação com certificação TripAdvisor

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

Nota Tripadvisor 5.0/5

Steve H 15/03/2020 Avaliação com certificação TripAdvisor

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

Nota Tripadvisor 2.0/5

Connector276175 Family - 05/03/2020 Avaliação com certificação TripAdvisor

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

Nice hotel

Nota Tripadvisor 5.0/5

neilsvs2020 Business - 03/02/2020 Avaliação com certificação TripAdvisor

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

Large apartment room in great, quiet location.

Nota Tripadvisor 5.0/5

TonyF284 02/02/2020 Avaliação com certificação TripAdvisor

Very nice apartment room. LOTS of space. Quiet location. Sunday night stay and we parked on street, just outside entrance door. Short walk to Checkpoint Charlie and restaurants. Wonderful breakfast. Would definitely stay here again for a longer stay.

Thank you very much for the stellar review and the great feedback. I am very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again for a longer stay. Best regards, Jessica Matschke Assistant Manager
Nota clientes Avis 3.5/5

Kathia A. C. D. S. Famílias - 28/01/2020 Comentários confirmados de ALL

Gostei da localização do hotel. Achei as funcionárias da recepção muito lentas e enroladas. Parabenizo pelas funcionarias que trabalhavam na hora do “café” Júlia e Maribel , pessoas simpáticas, super Educadas é muito profissionais. a comida do bar do hotel não me agradou ( parecia comida congelada ). O café do hotel e nota 10, muito bem servido e variado.

Dear Ms. Coelho Da S., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the reception. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

Hospedagem Berlin

Nota clientes Avis 2.5/5

Luiz C. P. Famílias - 13/01/2020 Comentários confirmados de ALL

Hotel muito bem localizado, apartamento amplo e limpo. O que me deixou um tanto insatisfeito foi a 3ª cama que solicitamos, por ser um hotel 4 estrelas, a qualidade da 3ª cama deveria ser bem melhor e não apenas um pequeno sofá-cama com um colchão de baixa qualidade, não dando nenhum conforto ao usuário.

Dear Mr. P., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your review, and also for your critique and suggestions on improvement regarding the third bed in the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

QUASE PERFEITO!

Nota clientes Avis 4.5/5

Magda Famílias - 27/12/2019 Comentários confirmados de ALL

Ótima acomodação, ampla e muito confortável. Café da manhã excelente em um ambiente amplo; funcionários atenciosos. O motivo pelo qual dei o título de quase perfeito, porque a limpeza dos quartos deixou muito a desejar e precisamos solicitar uma atenção praticamente quase todos os dias. Não fosse essa questão, teria sido perfeito! Vale a pena se hospedar mesmo assim.

Dear Ms. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

Nice hotel

Nota Tripadvisor 5.0/5

W4Familywilltravel Family - 21/12/2019 Avaliação com certificação TripAdvisor

Big rooms Great service bar / reception areas Nice location for sightseeing - cafes / Lidl / coffee shops / Underground all very close by. Lots of info pre-trip from the hotel itself and the website linked to tourist info too

Thank you so much for the excellent rating and the great remarlks on the service. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

nice quiet hotel

Nota Tripadvisor 4.0/5

M P Couples - 12/12/2019 Avaliação com certificação TripAdvisor

room as booked, clean and neat. A little special with separate toilet and bath. Good breakfast with quiet professional staff. However, the in and out check seemed worryingly messy. No one at the front desk knew what the previous employee had done. We had to give credit card information 5 times (2 days stay) and passport information 2 times. This also provided queue upon check out.

Thank you for your positive review, the nice Feedback on the breakfast service, and also for your critique and suggestions on improvement regarding the check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Falk Bartels General Manager

Agradável

Nota clientes Avis 4.0/5

M. Famílias - 13/11/2019 Comentários confirmados de ALL

Conforto quanto baste para este tipo de estadia curta. Simpatia, atenção e eficácia. Serviço bom, pequeno almoço farto e reposto com muita frequência.

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels General Manager

City Break

Nota Tripadvisor 5.0/5

chrisbuckley64 Family - 04/11/2019 Avaliação com certificação TripAdvisor

Brilliant hotel, perfectly situated for a city break. Hotel is modern and clean. The staff are polite and helpful. Breakfast buffet has great variety. The rooms are immaculate, spacious and quiet. Bathroom has walk in shower. Highly recommend this hotel

We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. We will gladly pass along this top review and positive remarks on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed the breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels General Manager

Great location

Nota Tripadvisor 5.0/5

Darlene L Family - 04/10/2019 Avaliação com certificação TripAdvisor

We had a great stay at your hotel. Our room was huge and very clean and comfortable. The location of the hotel was perfect. On a side street and away from the noise of a busy street, but just a few short minutes walk and you are right at checkpoint charlie and public transportation stops. Really enjoyed our stay.

Thank you very much for the excellent rating and the great Feedback. We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Falk Bartels General Manager

very friendly staff

Nota Tripadvisor 4.0/5

bhasker_d Friends getaway - 04/10/2019 Avaliação com certificação TripAdvisor

Friendly staff. Great location, close to public transport and just 15 kms from international airport. Decent breakfast. little too repetitive but tasty and healthy spread. Cons: Wish rooms came with mini refrigerator. Also noise from the corridor or next room can get into your room, luckily the guests were not noisy.

Thank you very much for the positive review and the great remarks on the staff. We are very pleased that you enjoyed our services and your stay with us. We really hope to be able to welcome you again as our guest. Best regards, Falk Bartels General Manager

Extraordinário!

Nota clientes Avis 5.0/5

Sandra R. T. Famílias - 17/09/2019 Comentários confirmados de ALL

Fomos bem recebidos, os funcionários são cordiais, a estrutura é impecável, tudo muito bem decorado, harmonioso, a sensação é de estarmos em nossa própria casa. A acomodação é maravilhosa! Amamos a nossa estadia no Mercure.

Dear Ms. T., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels General Manager

Excelente

Nota clientes Avis 5.0/5

Mário R. D. S. Famílias - 04/09/2019 Comentários confirmados de ALL

Fiquei num apartamento e a escolha foi óptima. O hotel está muito bem localizado, praticamente no centro de Berlim, bem servido de transportes públicos. Asseio irrepreensível e staff sempre disponível para ajudar. Inclusivamente lavavam a loiça que deixávamos suja do pequeno almoço. Equipamento da kitchenette a funcionar em pleno. A voltar a este hotel quando regressar a Berlim

Exmo Senhor RIBEIRO DA S., Agradecemos os seus comentários no seguimento da sua estada no Mercure Hotel & Residenz Berlin Checkpoint Charlie. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Herzliche Grüße/Best regards Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Hotel excelente, staff nos atendeu com eficiência quando foi necessário.

Nota clientes Avis 4.5/5

Joel B. Famílias - 31/08/2019 Comentários confirmados de ALL

Reservei um quarto privilege e o que me foi destinado estava distribuído em dois andares, ligados por uma escada. Pedi que nos dessem outro quarto, sem a escada, conforme a reserva, e fui atendido prontamente. O quarto era bem amplo, confortável para relaxar e também trabalhar, pois havia uma mesa própria para isso. Fez um calor danado em Berlim e o ar condicionado foi muito benvindo. O único senão foi o wi-fi grátis: intensidade de sinal e velocidade razoáveis, mas caía com frequência, me obrigando a perder tempo para reconectar.

Exmo Senhor B., Agradecemos os seus comentários no seguimento da sua estada no Mercure Hotel & Residenz Berlin Checkpoint Charlie. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Herzliche Grüße/Best regards Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Amazing stay!

Nota Tripadvisor 5.0/5

AgaLane Friends getaway - 29/08/2019 Avaliação com certificação TripAdvisor

We have stayed in the large room, but we felt like staying in the reaidence! Large, beautiful room, separated toilet and bathroom, beautiful, green and spacious balcony. Check in and check out very fast thanks to professional, helpfull and very positive staff. Great breakfast! Morning coffee in the garden - we couldn't ask for better start of the day. Special thanks to the Polish speaking Lady - what a surprise for us! Overall, thank you for the entire Hotel Team for great vibes, your professionalism and positive energy! We felt welcome, heartwarmed, incredible and we deffinetly feel that we belong to the Mercure Team Worldwide! We hope that our small, sweet gift from Poznań was to your liking. See you sooner that soon!

Dear AgaLane, thanks for this wonderful review and the great praise to the staff, which of course I like to pass on, especially to Krystyna. We are happy that you liked it so much and hope you could discover a lot in Berlin, while we enjoyed your sweet gifts. Thanks for that. We hope to see you soon again, warm regards, Falk Bartels General Manager

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