Novotel Auckland Ellerslie 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 779

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, Nowa Zelandia

Opis

O hotelu

  • On-site parking

  • Bufet i bistro z odprężającą atmosferą

  • Ergonomiczne miejsce do pracy, sieć WIFI, telewizor LCD

  • Płatny zewnętrzny parking

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Lokalizacja hotelu

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
Nowa Zelandia

Pozycja GPS:-36.888758, 174.798748

Telefon
Faks +64 9 529 9092

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

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Ocena ALL  4.3/5  Liczba opinii: 1 779

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 196

Old style hotel but comfortable.

Ocena na stronie TripAdvisor 4.0/5

Shane S Opinia zatwierdzona w TripAdvisor

It had been refurbished but the carpets and furnishings showed signs of wear and tear. There was staining on the carpets but overall, the rooms were clean and comfortable. Location was excellent only 20 minutes from the city centre by train. There is an over/underpass to get to the Green Lane train station. Even though the hotel is located near the motor way it is very quiet and we did not hear any traffic noise. The most noise we heard was from the adjacent room on our last night. We complained and it stopped. The breakfast spread was good, and it included a selection of gluten free items. This is the first Accor hotel where we have not received our amenity gift in recognition of our platinum status. Maybe the hotel no longer participates in the loyalty rewards scheme?

Needs some maintenance but basics right

Ocena na stronie TripAdvisor 3.0/5

ssssstew Opinia zatwierdzona w TripAdvisor

Stayed for one night on a business trip so I wasn’t paying luckily. The place has the basics right but the room I was in 1017, was needing maintenance. See photos. The room was nice and quiet and generally clean as the positives. But the hole jn the curtain and wobbly towel rail with exposed filler (which you see when sat on the toilet) was sub standard. The cramped bathroom with the door opening as others have said is not ideal and door was needing sanding and painting. A sliding door would fix this. Staff were polite, professional and available.

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our staff's professionalism and the cleanliness of your room. However, it is concerning to hear about the maintenance issues you experienced, particularly in room 1017. We strive to provide a comfortable environment for our guests, and your observations regarding the curtain, towel rail, and bathroom door have been duly noted. We continuously work to maintain and improve our facilities, and your insights will assist us in identifying areas that require attention. Thank you once again for your valuable comments; they are instrumental in helping us enhance our guest experience

Regular guest left disappointed

Ocena na stronie TripAdvisor 2.0/5

Shane Thomas H Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Can believe that cost savings take precedence over customer satisfaction. Dumbest thing ever done, turning off the paid TV channels in rooms. No movies or sport which has been available for years. I was told I could stream my own services. As an international visitor my services don't work outside of Australia (Fox NOW, etc). Charge extra for paid TV services, I wouldn't care but turn them back on. I'll consider staying elsewhere from now on even though I'm an ACCOR member.

Thank you for your feedback. We're truly sorry to hear of your dissappointment regarding the removal of paid TV channels, and we completely understand how frustrating this change must have been especially as an international guest expecting the same viewing options you've enjoyed in the past. Our decision to transition away from certain paid TV services was not taken lightly and was part of a broader effort to adapt to evolving guest preferences and technolog usage. That said, we acknowleddge that this change doesn't suit every traveler, particulary those whose streaming services aren't accessible outside their home country. Your suggestion to offer paid TV as an optional, chargeable service is a valuable one, and we will be passing this on to our management team for serious consideration. We never want cost-cuttting to come at the expense of guest comfort, and your feedback is a clear reminder of the impact such changes can have. We truly appreciate your loyalty as an Accor member, andd we hope you'll give us another opportunity to provide a more satisfying stay in the future.

Comfortable night.

Ocena na stronie TripAdvisor 4.0/5

Cheezel Opinia zatwierdzona w TripAdvisor

We sent one night at the Novotel Ellerslie. Its location is good and the room quiet especially given the torrential rain that fell over night. Overall the room was good. Clean, well appointed and comfortable. The bath room was clean although the layout was awkward and cramped. All staff were friendly and attentive. We felt the water dispenser in the lobby was a great addition for visitors. Breakfast was good and plentiful, lots of choices both hot and cold. Would recommend and book again if we needed to visit this area.

Dear Cheezel, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Ellerslie. We're so pleased to hear you enjoyed the comfort and quiet of your room - especially during such heavy rain! It's great to know you found the room clean, well-appointed, and that our team made a positive impression with their friendliness and attentiveness. We appreciate your comments regarding the bathroom layout and will certainly take this into consideration as we continue to look for ways to improve the guest experience. It's also lovely to hear that you enjoyed the breakfast selection and found the lobby water idspenser to be a helpful touch for guests. Thank you for your recommendation - we'd be delighted to weelcome you back on your next visit to the area. Warm Regards

Happy to Return

Ocena na stronie TripAdvisor 5.0/5

fourofuss66 Rodziny - Opinia zatwierdzona w TripAdvisor

We recently spent two nights here and as always we had a vey pleasant time. We're always made to feel very welcome by all of teh staff.

Thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear that you had another pleasant visit and felt warmly welcomed by our team. It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more stays. Safe travels and see you soon! Warm regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 425 Liczba opinii 5.8/10 Jedzenie
  • 277 Liczba opinii 8.1/10 Czystość
  • 231 Liczba opinii 7.1/10 Śniadanie
  • 164 Liczba opinii 5.5/10 Dobra oferta cenowa

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