Novotel Szeged 4 stars

Customer review rating (ALL Rating) 4.8/5 1,714 reviews

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Maros utca 1, NTAK: SZ19000815, szálloda, 6721 SZEGED, Hungary

Description

Hotel extras

  • Modern restaurant and bar with Hungarian and International dining experience

  • Outstanding service, provided by our professional and friendly staff

  • Beautiful terrace with a nice and warm atmosphere

  • Kids' play area in the lobby for our youngest guests

  • 3 versatile meeting rooms for events, overlooking the Tisza river

Our accommodation(s)

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Hotel location

Novotel Szeged

Maros utca 1, NTAK: SZ19000815, szálloda
6721 SZEGED
Hungary

GPS:46.257459, 20.159732

Telephone
Fax +36 62 562 221

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

In NOVO2, apart from excellent food, we also serve great entertainment. Come enjoy an evening full of attractions. Be sure to ask our staff about the event we have planned for today.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,714 reviews

Customer review rating 0.5/5

Manish S. Business - Confirmed reviews ALL

I am writing this formal complaint to bring to your immediate attention two serious incidents of unprofessional conduct and operational failures experienced during my recent stay at Novotel Szeged, Hungary (11–14 May 2026). I expect this matter to be treated with the gravity it deserves. As a global hospitality brand, Accor Group and Novotel must recognize that their properties receive guests from diverse nationalities and professional backgrounds — not exclusively European travelers. It is therefore imperative that front office staff are trained to be educated, composed, and courteous at all times. Regrettably, the staff at Novotel, Szeged, Hungary fell far short of these standards on two separate occasions. ________________________________________ INCIDENT 1 — Check-In Denial & Payment Mishandling Monday, 11 May 2026 | Approx. 22:35 hrs I had made confirmed reservations for two rooms (for guests Manish (myself) and Mr. Rajat) via official email correspondence with your staff member, Mr. Virág Klein, (Sales Representative at Novotel, Szeged) on Thursday, 09 April 2026 at 15:12 hrs, for a 3-night stay (11–14 May 2026). At check-in, the front desk staff denied the existence of my booking (Manish) without making any effort to verify the reservation — despite the booking for my colleague Rajat being readily available in the system. Only after approximately 30 minutes of deliberation, during which I presented printed copies of my complete email exchange with Mr. Virág Klein did, the staff member agree to honor my reservation. Subsequently, the staff member asked me to pay €378 as per hotel policy, but when I paid €400 upfront, he was unable to return my change of €22. I offered the reasonable and entirely practical alternative of settling the remaining balance — either €8 (against an advance of €370) or full payment of €78 (against an advance of €300) at the following morning or at checkout. This straightforward and good-faith request was refused outright. I find it deeply concerning that a property of Novotel's stature was unable to manage a basic cash transaction, leaving a guest to seek assistance from strangers in the queue simply to resolve a change amount. This reflects a serious lapse in basic front desk operations and guest handling. ________________________________________ INCIDENT 2 — Verbal Abuse & Deliberate Billing Errors by Front Office Supervisor Thursday, 14 May 2026 | Approx. 07:35 hrs. During checkout, I interacted with Mr. Balázs Mákos, Front Office Supervisor, regarding my invoice. My request was simple and clearly supported by prior written communication: since room charges and breakfast are billed at VAT rates (5% for buffet breakfast) apart from City Tax, I requested either a separate invoice for breakfast or a clearly itemized combined invoice both standard and legitimate billing practices. Mr. Mákos refused both options outright, without explanation. When I produced the email from Mr. Virág Klein, which explicitly states: "The buffet breakfast (5% VAT) appears separately on our invoices" — directly contradicting his refusal — he still declined to comply. He then deliberately issued an invoice with an incorrect address (Mumbai) for my booking, while my colleague Rajat's invoice correctly reflected New Delhi. When I pointed out this error and requested a correction, Mr. Mákos responded dismissively: " I have been working here for past 10 years, you have to talk to Management, only then we’ll see what we can do in your case." Most shockingly, when I followed up by requesting the corrected invoice be sent to my email, Mr. Mákos raised his voice at me in a public setting and stated: "You are illiterate — can't you see I am busy with other guests? You are very impatient." This statement is wholly unacceptable, disrespectful, and deeply unprofessional. No guest — regardless of nationality, language, or background — should ever be subjected to such language by a senior hospitality professional. A Front Office Supervisor, of all staff, should be the standard-bearer for guest service, not its most visible failure. I departed the hotel with my delegation (team UITP) without the matter being resolved. It is telling that Mr. Mákos subsequently emailed me at 13:03 hrs to request the correct billing address and issued the corrected invoice by 13:40 hrs — confirming that he was both capable of making the correction and had been aware of the error all along. His earlier refusal and abusive behavior were therefore entirely unjustified. ________________________________________ MY REQUESTS TO MANAGEMENT 1. Review CCTV footage of the reception area covering both incidents (11 May ~22:35 hrs and 14 May ~07:35 hrs) to independently verify the conduct described above. 2. Investigate and take appropriate disciplinary action against Mr. Balázs Mákos and Issue a formal written apology for the verbal abuse directed at me 3. Conduct a review of front desk training, particularly regarding reservation handling, cash management, invoicing procedures, and guest communication across diverse nationalities. 4. Provide a written response detailing the actions taken — not a generic, non-committal acknowledgement. I anticipate a thorough and substantive response. I am also prepared to escalate this complaint to Accor Group's corporate Guest Relations team, consumer forums, and relevant travel review platforms if the matter is not addressed with appropriate seriousness.

Customer review rating 3.5/5

Giancarlo S. Business - Confirmed reviews ALL

Breakfast average. Bed comfortable. Room nice side view of river. Reception staff ok but was unpleasant to witness some negative behaviour by a member of staff toward a fellow guest.

Dear Giancarlo S., Thank you for taking the time to share your feedback. I am pleased to hear that you found our location convenient and enjoyed the comfort of your room. However, I sincerely apologize for the negative interaction you witnessed involving our staff. We strive to maintain a professional atmosphere, and I appreciate your bringing this to our attention to ensure a better experience for all our guests. Best regards, Renáta Földházi Quality Manager

Customer review rating 4.5/5

Rajat G. Solo - Confirmed reviews ALL

All well. Should have improved with atleast a bottle of water. AC of room 326 need to be checked.

Dear Rajat G., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our central location and that overall you had a pleasant stay. We would like to kindly mention that one complimentary bottle of water is prepared in every room upon arrival for our guests. We also appreciate your comment regarding the air conditioning and will continue to monitor our rooms carefully to ensure guest comfort at all times. Thank you once again for your feedback, and we hope to welcome you back in the future. Kind regards, Földházi Renáta Quality Manager

Customer review rating 5.0/5

Nenad C. Families - Confirmed reviews ALL

I must say that I enjoyed it, my son liked the xbox with driving, please try to instal one more so that next time I can drive with him

Dear Mr. C., Thank you for your kind words regarding your recent stay at Novotel Szeged. We are delighted to hear that you enjoyed our prime location, appreciated our friendly staff, and found your room to be very clean. Your feedback about the Xbox is noted, and we will certainly consider your suggestion for future improvements to enhance our guests' experiences. We look forward to welcoming you back! Best regards, Renáta Földházi Quality Manager

Customer review rating 4.5/5

Vlad T. Families - Confirmed reviews ALL

The location is nice. We had a nice view of the Tisza river from the 7th floor. As we arrived rather late, the fact that we could order pizza from the restaurant and have it delivered to our room was extraordinnary. The parking is not free, but is not expensive either. We stayed just one night therefore cannot say what a longer stay would look like.

Dear Vlad T., Thank you for your kind feedback regarding your recent stay at Novotel Szeged. We are delighted to hear that you enjoyed our location and the view from your room. It is wonderful to know that you found our room service option convenient after your late arrival. Regarding the parking, we appreciate your understanding of the charges, as they reflect the proximity of our hotel to the city center and the limited availability of free spaces. We hope to welcome you back for a longer stay in the future. Best regards, Renáta Földházi Quality Manager

Other web-users rate our hotel

  • 469 reviews 8.2/10 Location
  • 639 reviews 8.2/10 Room
  • 535 reviews 9.2/10 Service
  • 13 reviews 4/10 WiFi
  • 343 reviews 9/10 Cleanliness
  • 332 reviews 8.9/10 Breakfast
  • 94 reviews 9.3/10 Vibe
  • 8 reviews 2.2/10 Wellness Area

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