Hotel Le Royal Lyon-MGallery 5성

Hello, This note to you, is long overdue, but the memory of our stay at your hotel is not. My husband and I stayed with you back in May. Our trip was wonderful, outstanding, and our stay at Hotel Lyon Le Royal was a big part of it. The check in was seamless. Our suite was lovely, spacious, comfortable and we enjoyed the amazing views it offered of Lyon. Our Memorable Moments Tour was a highlight of our trip! The attention to detail, to arrive at the viewing spot was exciting and truly memorable! Drinking champagne, while taking in the views of the city and countryside will not be forgotten. Truly a treasure, I highly recommend taking the tour. We were honored to have as our guide , your hotel manager. His attention to detail created the perfect tour. Thank you. Also, the hotel staff was outstanding too! We enjoyed the suggestions and reservations that were made for us. The restaurant on property was also, very good! Your bar was cozy and charming! As was your breakfast room. Everything was fresh, and we appreciated the variety of choices you offered. Simply said, we had an outstanding time in Lyon, and your hotel contributed to a large part of it. Your friendly and helpful staff also, will not be forgotten. As we have mentioned to friends and family, your hotel is the only place to stay, while visiting Lyon!

This is the hotel/cooking school hospitality teaching school developed by the famous chef Paul Bocuse. They have trainees learning the business. Most spoke English fairly well and made our stay very comfortable and enjoyable. Attentive staff, delicious breakfast - can even have eggs made to order and the hours breakfast available was very generous 6:30-11. We stayed in the junior suite/round room and it was fabulous. Luxurious seating and bedding and plenty of storage and work space. Bathroom had separate tub and shower and 2 sinks and amazing natural lighting. AC worked very well. Location well situated for going across both rivers (you will want to visit both sides) plus so much to do right on the 'peninsula' Close to many great restaurants - very walkable. I found it to be fairly quiet despite being in a key area.

We booked a superior courtyard view room but it turned out to be old and small with a brick wall for a view. Disappointing! But on the plus side it has good air con and a spacious modern bathroom and the staff were wonderful, they really couldn’t do enough for us and their recommendations for restaurants were excellent.

A five star hotel should absolutely be on top of it’s game! This why they created 5 stars a few years back so that it sets them apart from regular 4 stars. Those establishments should be refurbished every 20 years at least..this one definitely has not. This hotel is disappointing to say the least. Conviniently located place Bellecour, in the center of Lyon. Staff is made partly of seasoned personnel and a young trainee staff and that’s acceptable as everyone needs to learn sometime. Breakfast room is small and can quickly be crowded but the buffer is good and eggs made to order is on point. Sore point is the room. Damaged and beat up furniture, old shower and grout is warn out and yellow. AC doesn’t work great and it from the 90’s…maybe that was just our room ? Doubt it though. c’mon Accor, invest in this hôtel and do a makeover!

Overall, we had an awful experience at this hotel. When we reached, only 1 room was ready, and the second was not (we arrived around 4 pm). Upon receiving the double room, we found it full of fruit flies and mosquitoes, which was totally unacceptable. A few hours later we were given a much better room (unfortunately our first impression of the hotel was damaged). The rooms in general are dusty and very worn, which does not reflect a 5 star quality. The A/C in one of the rooms was not working either. Staff were unfriendly too. I will not recommend this hotel to anyone.