Sofitel Lyon Bellecour 5성

고객 평점 (ALL 평가) 4.3/5 2,873 리뷰

Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
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Sofitel Lyon Bellecour - Image 4

호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • In the downtown area, Les Clés d'Or Concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • ALLSAFE certified

숙박

호텔 위치

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

LES 3 DOMES

Welcome to Les 3 Dômes! We are delighted to be open again and welcome you to a place where life is simple and uncomplicated. See you soon!

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  2,873 리뷰

TripAdvisor 평가  4.0/5  2,669 리뷰

Accor Museum

트립어드바이저 평점 2.0/5

Southerncut Couples - TripAdvisor 인증 리뷰

One of the first Sofitel properties in the world but I am afraid on it’s last legs. If the building is not upgraded and soon the title of Sofitel and 5 star must be removed as this property will continue to inflict embarrassment on both the Sofitel and Accor brands. I feel for the staff who are now trying to do the best they can with what is a very dated product. This comes across in the check in experience which on arrival all be it a couple of hours before 4 we were basically told to go away. Accor status or not staff should still do there best to accommodate customers. Maybe take all the staff to the Asia Pacific region and see how style service and quality of Accor properties can be achieved. A premium experience is expected with the Sofitel brand this was our worst experience this trip to Europe including ibis, ibis styles,Novotel and other Sofitel properties.

Dear Southerncut, Thank you for your feedback on your recent stay at the Sofitel Lyon Bellecour. We sincerely regret to read that your experience did not live up to your expectations and would like to offer you our sincere apologies. Please be assured that we take into account all of our guests' comments and incorporate them into our continuous improvement process to ensure a pleasant stay for all of our guests. Our teams are dedicated to the well-being of our guests and are committed to providing a high quality experience with the highest standards of service and we regret to hear that you were not satisfied with the service you received during your stay. We truly hope that despite this disappointment, you will give us another opportunity in the future to provide you with an unforgettable experience. Yours sincerely, Claire Quality Manager

Deferred maintenance!

트립어드바이저 평점 2.0/5

Hockeydad900 TripAdvisor 인증 리뷰

We stayed at the Sofitel Bellecour two nights based on positive reviews, good location and recommendations of friends who had stayed there in the past. Unfortunately the hotel is in serious need of renovation. The first room we were given looked like it had not been redecorated since the '60s and the AC did not work. We were then given another, nicely renovated room, but the AC still did not work. After several visits from their engineer, it produced a tepid stream of air but never really cooled the room, so we just left the windows open most of the time. The staff was helpful and friendly and did what they could but it is clear that they can't do much to solve these issues without a significant investment by the owners in updating this property.

Dear Hockeydad900, We would like to thank you for your confidence and for taking the time to leave us this comment following your stay at the Sofitel Lyon Bellecour. We are very sorry to hear of your disappointment following your stay with us. We truly regret that the decoration of the first room did not live up to your expectations and that an incident with our air conditioning system affected your stay. We would like to offer you our most sincere apologies for not having met your expectations during this stay. Thank you for your comments addressed to our teams, who do their utmost every day to offer you an exceptional stay. We sincerely hope that you will place your trust in us again to make you experience a most pleasant Sofitel stay. Sincerely, Claire Quality Manager

A/C not working properly!

트립어드바이저 평점 3.0/5

Journey55524644494 Couples - TripAdvisor 인증 리뷰

The A/C in our room was not functioning properly. For the cost of our room this is unacceptable. The staff sent someone to review the system, but there was no improvement. By that point it was almost 11:30pm and we were not interested in moving rooms. Very disappointed with our stay.

Dear Guest We are extremely sorry that your stay at the Sofitel Lyon Bellecour did not live up to your expectations due to a technical failure of the air conditioning system in your room. Your experience did not meet our usual quality standards and we would like to reiterate our most sincere apologies. Unfortunately your username does not allow us to access your booking. Nevertheless, we sincerely hope that you will agree to renew your trust in us in order to provide you with a true Sofitel experience. Yours sincerely Claire Quality Manager

Good location, with aircon

트립어드바이저 평점 5.0/5

Anna678 TripAdvisor 인증 리뷰

I was very happy with my 2 night stay at the Sofitel during the August heatwave. Thank goodness the aircon worked well! I had a nice view over the Rhône from my room. The location of the hotel is good for exploring the Presqu’île and there are bus stops nearby if you don’t want to walk far. The reception staff were very friendly and helpful, and I will be eternally grateful that after a 34 hour journey, arriving at the hotel at 1.45pm my room was ready. They also kindly printed out a document for me that I needed. I didn’t eat at the hotel. The restaurant was closed for the August vacation. But there are plenty of restaurants nearby. The room probably had not been renovated very recently, but it was comfortable and quiet and everything worked so I was happy. If I had a gripe it is probably that I had to hunt under tables and behind furniture to find an available powerpoint to charge my devices because there was none next to the bed. I would stay here again if I get the chance to go back to Lyon.

Very tired

트립어드바이저 평점 4.0/5

JT14 TripAdvisor 인증 리뷰

I booked this hotel because it was the only hotel I could find with a twin bedded room on a night when Lyon was booked out. I paid over Eur400 per night, which is maybe double what someone might normally pay. I stayed at another Accor Lyon hotel on another evening, so this review isn't about whether this hotel is great at Eur400+ (it absolutely isn't) but whether it's worth paying a bit more for this over 4* alternatives. Again, I'd say it isn't but he's why: Pros - location is great but hard to access by car (maybe someone else could understand the road system better than me!) - the view from the breakfast room is great, although the room is a bit tight. You might also have nice views if you were on floor 6/7 (I wasn't) Cons - it's a 60s French modernist building. Not particularly ageing well as a look, but inside you don't have to look at it! However, the modern character doesn't extend consistently into an internal decor. The lobby is a mash (tapestry and metallic tiles), the rooms look nothing like the lobby and different floors have different degrees of tiredness - the rooms are really tired. I was on the 3rd floor, and when I saw the 5th floor corridors from the elevator it looked even worse. - elite recognition is non existent. No welcome amenity for a Platinum, so not meeting the brand standard. No water in the room, Nespresso branded box stocked with cheaper alternatives. - the lobby is covered with lots of 'branding partnerships' which ends up looking like a cheap mess. If you have a building like this, you need to really lean into the design. This all looks very unloved. - getting into the car park requires v v careful skills to preserve your CDW. I wouldn't go back unless I had to. It's not unpleasant but it completely lacks wow and character.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 636 리뷰 9.3/10 위치
  • 1,352 리뷰 6/10 객실
  • 1,429 리뷰 9/10 서비스
  • 17 리뷰 6.3/10 인터넷 가격
  • 567 리뷰 3.7/10 분위기
  • 452 리뷰 8.7/10 조식
  • 334 리뷰 4.6/10 편의 시설
  • 231 리뷰 4.8/10 청결도

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