Mercure Hotel Offenburg am Messeplatz

We stayed in the Mercure Hotel Offenburg for two nights and we had a pleasant stay. The rooms were clean and spacious, the hotel staff is friendly and helpful. The breakfast offered a great variety. Very good location. We recommend this hotel.

We are used to stop here in Offenburg when traveling back from Northern Italy. See my other reviews since 2017. We have been a bit disappointed last year, so we gave another chance. No improvement at all. We still appreciate the location (close to the highway, but still quiet), the rooms (spacious) and the breakfast buffet (delicious). But again, the restaurant (which years ago was very recommendable) was unmanned for dinner. We found a good alternative in the city centre. The pool (still mentioned when making a reservation) was unavailable due to technical problems. Is there a manager to run this (otherwise good in the past) hotel ? They seem to complain on the difficulty to find adequate staff...

The hotel offers spacious rooms with decent quality, we went for the comfort rooms especially after a long drive to reach Offenburg. We called the hotel to book the rooms especially that the rates they provided were better than online. The receptionists were very nice and we got the parking complementary with the rooms and the suite we booked. The rooms are nice having a TV, a good sized bathroom and sufficient space to store our big luggage and hang our clothes. They were clean and tidy upon our arrival. The sauna and swimming pool were closed due to “Technical issues” and the hotel only offered breakfast in its restaurant. The breakfast is uplift was ok but choice of coffee was limited to instant coffee. There’re several types of honey and jam. No warm options except for pre-prepared scrambled eggs, which tasted bad, and boiled eggs; overall I think that breakfast has a good room for improvement. Overall a good experience with room for improvement.

I am British, checking into a German Hotel that is part of a French chain and I am in Italy, why is the date format American? let's hope things improve. We stayed at this hotel on a Saturday night many years ago when making the same trip so we knew what to expect, or at least we THOUGHT we knew what to expect. The on-line check-in wanted to take a 100€ security from our credit card even though we had pre-paid!!! We arrived at 19.00 after a journey of more than 650km looking forward to a quick swim to relax before dinner in their (from memory) excellent restaurant. Sorry but the swimming pool is closed due to a technical fault, OK we will come straight down to have dinner. Do we need to reserve a table? Sorry the restaurant is closed there are plenty of places to eat in town about 1 -1.5 km walk. In the room there was only two pillows and only 2 milk pods... we will get some more when we get back from dinner IN TOWN. We got more pillows but when I asked for milk was told "I don't have any" OK can I get fresh milk? I was presented with 1cm in the bottom of a coffee cup. Got back to the room to find that the A/C n the room was blowing out warm are regardless of settings, it was between 24 - 26 degrees overnight. In the morning, following the most excellent breakfast we have had in any hotel on this European trip, I asked to speak with the duty manager. I was told that "it's Sunday" in a tone that suggested I had made the most stupid request possible.

We arrived at the hotel around 5.30 p.m. to find the entrance blocked by approx. 10 firebrigade cars, police cars all with flashing lights and were told to come back a couple of hours later.. A big chlorine leak had come from the swimming pool area and the 5th floor was evacuated. We booked the hotel to be able to use the sauna and swimming pool uipon our arrival after along day's drive on Germany motorways and now it was closed. The reception informed that they had known about this incident since lunch time! Still they did not call us, as had we known about the incident we would have booked elsewhere. When we asked we were not offered any reduction in price due to the lack of facilities and we had to fight to get a slight reduction. We cannot understand how this hotel has got a 4-star rating. Ugly lobby, basic restaurant and no other facilities. Should be a 2-star rating at the most. A very expensive hotel for nothing. Will never come back.