Stayed for one night and had a good sleep, nice large breakfast (until noon on the weekend) and friendly staff. Parking is 10 € but your car is safe while in the hotel/city center. Room was clean, so was the rest of the hotel. Will return !

As a frequent user of Accor Hotels both privately and for business I and my wife have no worries regarding quality of the Accor hotels we stay at. To say we were disappointed at the Mercure Offenburg would be conservative. At reception the office space behind the desk looked a bit like a dogs breakfast, disorganised and scattered. Going up to the room the hall way decor was looking tired. In the room the aircon was inadequate, temperature outside reached 32c but the unit could not be cooled adequately for a decent nights sleep. This seemed endemic through most of the hotel as looking out the windows in the early hours of the mornings many rooms had windows open trying to catch a cooling breeze and lights on as though they also had trouble sleeping. We stayed three nights and the in room amenities were not replenished at all. The soap dispenser in the shower was empty on our arrival and never filled during our stay. One small piece of soap was available on our arrival and evidently was meant to last 3 nights for two people. My job entails a significant amount of travel and time away, at least 200 nights a year over the last 35 years plus so I get a good feel for hotels and their operation. My overall impression of this hotel is that the management was very tired and is putting tremendous pressure on the staff who I must commend for doing a brillant job generally in trying to keep the show on the road while lacking the resources to provide the standard they were trying so hard to achieve.

After travelling around Europe staying in mainly Accor group hotels many of them Mercure I can confidently starte this was by far the worst and no way does this deserve 4 stars. At check in I had to ask for my drinks voucher which should be given as standard for silver status. The room was tired, stains on curtaains, radiator and walls were dirty bits of food left by previous occupants under the chair. Breakfast day 1, utensils missing to serve food, no coffee, missing utensils on table, baked beans cold, they had been poured straight from a tin to the serving container without heating. Day 2, better but a dessergt spoon given to stir sugar in coffee cup, and no coffee until 15 minutes after breakfast started, the staff member suggested I had tea! Third day musch better and note it was different staff on duty. All in all stay here at your peril, a stressful experience and for the quality of service I received very expensive.

You have a 4 stars hotel with airco and very nice working people. In het restaurant the breakfast is good and the elder servant is very helpfull Also Mis Volck at the bench did her job verry well. We had an noisy room, under the swimmingpool. And she gave us an other room at the thirth floor. Everything went wel. We got a bottle of water every day. Also the braun waitres in the restaurant was very proffesional. we gave som tips for all the diverent waiters. We had 7 wunderfull days with sun and only one rainy day.

Had suite. Room was spacious and clean. Beds comfortable. Only negative was shower. Very difficult to get in and very slippery. An accident waiting to happen The breakfast buffet was fantastic. It rated a 10

It seemed that the hotel & staff didn´t manage and were not able to serve in that quality you normaly expect, because of "full house"!! No priority check in, although I sent an info, the early check in was a bit Problem, no upgrade - which I didn´t expect - but normaly I had a bathrobe in my room, a bottle of water, nad NO EMPTY mini bar.... which is normaly included. I mentioned it on the same day - I got 50 Points, thanks, but very poor, still no bathrobe, still looking in the empty Minibar.... AND the breakfast also not convenient... no Service, full tables, out of 30% on the buffet... but I didn´t pay less than 30%... Bar in the evening fully booked, slow service, 1 waiter was the excuse...

On my way back from Italy, I arrived late at the hotel. Still, everything was handled quickly, understanding, fast and friendly! Everything you need and more is available in the room (coffee for in the morning, a little saloon, a bath…). Follow the parking directions for the Messe, then choose for hotel parking (10 €).

The hotel is excellent being both close to Offenburg Centre and also to the motorway network to visit other cities and countryside. The hotel also has a good restaurant for breakfast and dinner as well as a great swimming pool.

Comfortable hotel. However, did not receive VIP treatment, despite having Silver status despite the marketing brochures stating silver card holders would receive smth.. Great breakfast! Not too far from the City Centre, and also the motorway. If you need an early start, is better to stay there as you're straight on the motorway and not driving through the backstreets of Offenburg

Overall I was not impressed and do not recommend to stay here. Rooms are old and have not been recently refurbished (the room still smelled of smoke; probably from the carpet). I had a privilege room but the promised bathrobes were not present. Minibar drinks were included but no bottle opener was present in the minibar. The airconditioning was not working even though it was a very warm day (and opening a window was not practical due to traffic noise). The parking fee was €10, but this was not previously announced on the web site.

This is one of the worst Mercure hotels I have aver been in. Maximum classification would be 3 star. There are way better Ibis choices than this Mercure. I recomand it only for 1 night sleep. The location is ok for people who drive along europe, it is close to the French border

We have enjoyed staying with this Mercure hotel. Very nice rooms and room service. Rooms were very clean. Personal was very supportive as well. Used several times the sauna and swimming pool - it was very clean and good quality. For sure will return to this place next time

Nice hotel well located. I appreciate very much the restaurant and the bar. The swimming pool and the sauna on the top is great. The personnel is very nice and professional. We like the location near to the center of the city and the congress house. We often come to this hotel for pleasure.

Offenberg is a good place to stay for the Christmas markets. We were a quite disappointed by the service and décor of the hotel. The carpets are old and corporate. The swimming pool was cold and the sauna / infra rouge room were both switched off. However the proximity to Offenburg and Strasbourg saved the weekend. Prices are hiked in December for the Christmas market. Perhaps we made a mistake booking directly thru the Accor website rather than booking.com. Parking at the hotel ia an extra 10 Euros and the width of the spaces are tight.

Mostly it was very enjoyable. The room was big and comfortable, the breakfast was great and the staff were generally friendly and obliging. However, it lost 1 star because of the following: (a) Friday night's meal was interrupted when we were asked to leave our table and finish our meal (desert) at the bar: it was 10:15 pm and we were nearly finished - inexcusably rude (the Cook and most staff left at 10:00 pm despite being advised the restaurant closed at 10:30); and (b), we were unexpectedly told we had to pay and extra Euro 10/night for parking. The cost for 2 cars for 2 nights was too much!. This should have been advised before we booked.