Sofitel Strasbourg Grande Ile 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 801

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Opis

O hotelu

  • Tymczasowe lodowisko na jarmarku bożonarodzeniowym

  • W pogodne dni La Brasserie zaprasza na piękny taras

  • Wewnętrzny ogród o powierzchni 300 m²

  • Sale seminaryjne z naturalnym oświetleniem i widokiem na kościół Saint-Pierre-le-Jeune

  • Prywatny parking z obsługą

Nasze pokoje

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Lokalizacja hotelu

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBURG
Francja

Pozycja GPS:48.585184, 7.746356

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LA BRASSERIE SOFITEL

Brasserie oferuje specjały kuchni francuskiej przygotowane przez szefa kuchni Mathieu Klein.

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Ocena ALL  4.4/5  Liczba opinii: 1 801

Ocena TripAdvisor  4.2/5  Liczba opinii: 2 138

Certyfikat Doskonałości 2024

Sofitel isn't anymore waht it used to be...

Ocena na stronie TripAdvisor 2.0/5

Konstantin F Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

Ocena na stronie TripAdvisor 1.0/5

Clemente M Opinia zatwierdzona w TripAdvisor

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very basic over valued

Ocena na stronie TripAdvisor 4.0/5

gurhan33 Couples - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you highlighting the areas that could be improved. We are truly sorry for the delay with your room—while we always strive to accommodate our guests promptly, we understand the frustration of waiting longer than anticipated. We're glad to hear that Tarik was able to make your wait more enjoyable with the restaurant reservation. Regarding the room, we appreciate your feedback on the comfort of the bed, and we will certainly look into addressing the maintenance concerns you mentioned. Your comments about the bathroom door are taken seriously, and we will work on updating the room for future guests. As for the breakfast, we regret that it did not meet your expectations. Your suggestion for adding more tropical fruit to the salad bowl is valuable, and we will consider it in our future offerings. Once again, thank you for sharing your thoughts. We hope you had an enjoyable time at the Christmas market and that you’ll consider staying with us again in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Thank You Charlotte!

Ocena na stronie TripAdvisor 4.0/5

jamesdQ3571KI Couples - Opinia zatwierdzona w TripAdvisor

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

Pretty good hotel in a great location

Ocena na stronie TripAdvisor 4.0/5

TWCCharlotte_NC Couples - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed our prime location and the hospitality of our staff. We appreciate your comments about the condition of the hotel and rooms, and we'll definitely look into improvements to enhance the overall experience. We hope you'll consider staying with us again in the future! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 584 Liczba opinii 9.4/10 Lokalizacja
  • 854 Liczba opinii 5.3/10 Pokój
  • 1 165 Liczba opinii 9.2/10 Obsługa
  • 7 Liczba opinii 9.5/10 Internet
  • 385 Liczba opinii 5.5/10 Klimat
  • 319 Liczba opinii 8.3/10 Śniadanie
  • 266 Liczba opinii 4.1/10 Czystość
  • 238 Liczba opinii 5.1/10 Udogodnienia

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