Hotel ibis Styles Strasbourg Stade de La Meinau 3 gwiazdki

Nice staff but the state of the property is really poor. It's time for Accor to renovate this hotel which is not at the level of other Ibis Styles, actually far from it. This property shall not categorise as Ibis Styles.

From the beginning, I knew there might be an issue. First, the site wouldn't allow me to book a room for just 1 adult and 1 child, so I ended up having to book a room for 2 adults under the special offer that Accor was putting on for its members. That meant that I was overcharged for not only the breakfast that should have been free for my child but also the tax for my stay that my child shouldn't have had to pay. Despite multiple emails to the hotel, I never got a response, and when I came to the hotel, the night manager told/lied to me that children had to pay for the tax, which wasn't true. I'm still waiting to be reimbursed by the hotel. I spoke to the hotel manager who assured me that I would be reimbursed, so we will see if that really happens and when- I still have no response to my email about that either. As for my double room, it was clean but small- basic is the best word for it- and the hotel had no family rooms available for our family of 4, so while it might have been nice to have a foozball table and pingpong table for the kids near the reception, I wasn't surprised that there were no kids at the hotel since the hotel didn't really seem set up for that. Breakfast was ok, but the coffee from the machine was awful. I hope that service and quality will improve soon. At least it's not far from the tram line in case you want easy access to the stadium or the center of town.

A hotel decoration based on football. I was given a room prepared for disable people with no notice and I personally find it uncomfortable to not have a closed shower. Personally the soap in the bathroom (body, hair, hands) had a strong smell difficult to suit all tastes. The negatives: with a rather annoying crossbar in the bed header, and no option to hang long clothes (coat) anywhere. Rather noisy at night. The positives: bed was comfortable. Good breakfast offer and nice water/tea/buiscuit help yourself area in reception.

A great hotel to stay in but spoilt by my gold card only being given one welcome drink - although there were two people staying in one double room. Perhaps my partner is not as welcome as well as I am am.

The room was fairly small. But it was clean. The breakfast was okay. I had issues with the night staff. The GPS kept sending me in the wrong location. I stopped at a store and called the hotel for directions. He just kept repeating the address and then Hong up on me. I called back and he hung up on me again. We finally made it there. We settled in our room then went down for a drink. My friend asked for a soecfoic red wine. The person working around the bar area took a bottle which did not have much in it and emptied it in the glass. Then to our surprise took a totally different re$ wine and topped up the glass. We could not believe it.