소피텔 레전드 더 그랜드 암스테르담 5성

고객 평점 (ALL 평가) 4.8/5 2,752 리뷰

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소피텔 레전드 더 그랜드 암스테르담 - Image 4
Oudezijds Voorburgwal 197, 1012 EX 암스테르담, 네덜란드

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호텔 위치

소피텔 레전드 더 그랜드 암스테르담

Oudezijds Voorburgwal 197
1012 EX 암스테르담
네덜란드

GPS:52.371132, 4.89531

전화
팩스 +31 20 555 3111

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
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  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  2,752 리뷰

TripAdvisor 평가  4.5/5  3,857 리뷰

2024으뜸 시설

Best place to stay in Amsterdam

트립어드바이저 평점 5.0/5

tom m TripAdvisor 인증 리뷰

What a warm & welcoming hotel. From the moment we arrived in the early morning we were so warmly greeted. They offer an impressive breakfast buffet + full menu service. A friendly, efficient & professional service staff took good care of us that morning. Our room was very well appointed- an extremely comfortable bed- and a luxurious bathroom. Nice & quiet and a beautiful view of the courtyard below from our windows. The hotel is rich in history but what sets it apart are the wonderful, friendly staff and fabulous location.

We are thrilled to learn that you had a positive experience during your recent stay at Sofitel Legend The Grand Amsterdam. Thank you for sharing your feedback with us; it is truly rewarding for our team to know that we succeeded in making your stay enjoyable. We are delighted to hear that you enjoyed your breakfast experience at The Grand. It is wonderful to hear that our attentive ambassadors contributed to your satisfaction during your stay. We will gladly pass on your compliments to the team as recognition for their exceptional efforts. Guest satisfaction is our top priority, and our ambassadors are committed to upholding the high standard of five-star service that we are known for, ensuring every guest receives nothing short of excellence. We sincerely hope to have the pleasure of welcoming you back to The Grand on your next visit to Amsterdam.

Nice Venue

트립어드바이저 평점 5.0/5

zack477 TripAdvisor 인증 리뷰

Very nice hotel in Amsterdam. Highly recommend it. We arrived at noon but were told the rooms are ready at 3:00 p.m. It was not. We spend 9 hours in an overnight flight and were tired, fell asleep in the lounge. Repeated visits to the front desk didn't help. We were finally given our room key at 4:10 p.m. Although a slow start, we enjoyed the rest of our stay. The room was fine. The bar, The Flying Dutchman, was great and enjoyed two evening there. The breakfast buffet room was fine and the service good. We had our dinner at the dining room bar. Simple but very nice. The staff were wonderful even after my repeated requests to see if the room was ready.

We extend our sincere gratitude for your thorough review of your stay at Sofitel Legend The Grand Amsterdam. Your insights are invaluable to us, and we are grateful for the time you have taken to share them. We are delighted to hear that our ambassadors made a positive impression even with the slow start you faced. They will be thrilled to hear that they contributed to your wonderful experience. We are thrilled to hear that you enjoyed your dining experiences at The Grand! Guest satisfaction is our top priority, and our ambassadors are committed to upholding the high standard of five-star service that we are known for, ensuring every guest receives nothing short of excellence. It would be our pleasure to have you as our guest again at The Grand on your next trip to Amsterdam.

Luxury service at its finest!

트립어드바이저 평점 5.0/5

Chaira D Couples - TripAdvisor 인증 리뷰

The staff at Sofitel Legend The Grand Amsterdam went above and beyond to create an unforgettable and personalized experience during my stay! The hotel is a magical place filled with wonderful historical stories. But most of all the people create the true luxury touch. I would like to say a special thanks to Nicky Smit for the personal gift he presented for me in the Room! Out of doubt the best hotel in Amsterdam!

We are delighted to hear about your positive experience during your recent stay at Sofitel Legend The Grand Amsterdam. Thank you for sharing your feedback with us, and for allowing us the opportunity to be a part of your Amsterdam experience. Thank you for your kind words about our ambassadors. We will certainly share your kind words with the team as recognition for their excellent service. Ensuring guest satisfaction is at the forefront of everything we do, and our team of ambassadors is dedicated to providing the exceptional five-star service we are renowned for. We hope to have the pleasure of welcoming you back to The Grand for another memorable stay in Amsterdam.

Could not be improved upon

트립어드바이저 평점 5.0/5

U5709JNstuarts 비즈니스 - TripAdvisor 인증 리뷰

I have been to this hotel so many times I’ve lost count. This recent trip has firmly reminded me why I’ve never booked elsewhere and will never think of doing so in the future, whether it’s a business trip or a family stay. At this point, I don’t think the team have ever been more effective in ensuring a good stay. I haven’t yet met the new GM, but it’s apparent that he’s doing a great job. There’s a lot of key staff who are still present from several years before, whether it’s the butlers, the bar team, or the two guys who stand outside all day helping with luggage, their professionalism has obviously filtered down to the new hires, who are exceptional. The staff always say hello to me by name. It feels friendly, not forced. Nothing ever seems to be any trouble, the lady who cleans every day was just brilliant too. Walking back in to a suite that looked like it had just been returned to perfect everyday is a lovely feeling. Honestly, this woman is a housekeeping genius. And lastly, the upgrade I received was such a generous gesture. I maybe expected that I’d get a room with a better view as I’ve been so many times, but I was given such a treat. Heartfelt thanks. Unexpected, yet hugely appreciated. See you all in February when I return with my family for another 4 night break. Great job, again. Stuart Smith

We are thrilled to learn that you had a positive experience during your recent stay at Sofitel Legend The Grand Amsterdam. Thank you for sharing your feedback with us; it is truly rewarding for our team to know that we succeeded in making your stay enjoyable. Thank you for taking the time to share your experience with us, and for recognizing the efforts of our team in delivering exceptional service. Guest satisfaction is our top priority, and our ambassadors are committed to upholding the high standard of five-star service that we are known for, ensuring every guest receives nothing short of excellence. We look forward to welcoming you and your family back to The Grand in February.

Good hotel but with a few shortcomings

트립어드바이저 평점 3.0/5

toribr13 가족 - TripAdvisor 인증 리뷰

On many levels a great hotel- fantastic location, large rooms, decent breakfast. Excellent concierge and friendly staff. However the polish from a 5* hotel that you expect was missing - I emailed in advance for an early check in (we were travelling with children on a very early morning flight) and they understandably said there was no guarantee, but then on arriving at the hotel they were unsure about availability and told us to come back an hour before their standard check in time - which we did, only to sit there for another hour waiting in the lobby. In being shown to the room eventually only one of the 2 connecting rooms was ready and our bags, which had now been at the hotel for 5 hours already were no where to be seen and had to be chased. Poor. Ditto on checking out having asked for our bags to be brought down whilst we were having an early breakfast, we again stood in the lobby trying to track them down while our pre booked taxi waited: the bags were still in the room! Twice we were also asked to sign/ pay for breakfast when this was included in our rate. Rooms were spacious, if a bit tired, and bathrooms lacked hooks, and didn’t have toothbrushes or razors, plus were accessed by a big black marble step, that at night needed a white towel placed over it for fear of smacking into it! A good hotel but the ‘admin bit’ of looking after guests was not great- and not what you would expect from this type of hotel.

We are sorry to hear that your stay with us fell short of your expectations at Sofitel Legend The Grand Amsterdam. Your feedback is invaluable, and we will be investigating the issues you have raised to prevent similar occurrences in the future. We are delighted to hear that our ambassadors made a positive impression on your stay and that you appreciated the incredible location of our hotel. We are deeply regretful to hear about the unsatisfactory experience you had at the check in, with breakfast and with your suitcases. As you are aware the standard check in time is at 3:00PM and we are able to provide you and your family with an early check in however, they are upon availability which we are not always able to provide due to hotel's high occupancy however this does not justify all the other inconveniences you have faced. We kindly ask you to reach out to us at h2783-GR@sofitel.com so that we can discuss your stay further and work together to find a suitable resolution. Guest satisfaction is our top priority, and our ambassadors are committed to upholding the high standard of five-star service that we are known for, ensuring every guest receives nothing short of excellence. Despite the issues you faced, we are committed to earning back your trust and hope to welcome you back to The Grand for a better experience.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 754 리뷰 9.6/10 위치
  • 958 리뷰 8.2/10 객실
  • 1,574 리뷰 9.3/10 서비스
  • 6 리뷰 6/10 인터넷 가격
  • 415 리뷰 8/10 안락함
  • 402 리뷰 9/10 조식
  • 373 리뷰 8.4/10 레스토랑
  • 337 리뷰 8.9/10 분위기

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