ibis budget Saint Maurice bintang 2

I am an Accor member and I travel frequently with this chain. However, I must point out that this is the first time I encountered this horrible experience. Whilst checking in and entering the room assigned to us, we encountered several issues in the room. The first one which was eye catching was a big hole by the bedside table. The second issue encountered was when making the third bed on the top, as that has to be done by yourself and it is not done by the room attendants. Having to make the bed was not an issue, but finding other people’s crap when making it was a big no no. There was chewing gum in the corner, tissue paper and also a clothes tag. The third issue was the pillow being so dirty that from white it had a yellowish color. Nevertheless, the pillow case had a big round stain which was impossible not to miss. When this was mentioned to the receptionist, we where advised that considering there is no more available rooms we where not able to be moved into another, but it will be passed on to the management team and they shall get back to me. The pillow was not replaceable as there was no spare ones, however I got another “clean” pillow case in which i placed on top of the stained one. At least i don't get the yellow pillow on my face. With the hole on the wall, the receptionist covered the hole for the time being with a piece of A4 paper and tape so it was not visible but still there. It was not his fault and he really helped us as much as he could bless him. He also advised us to send an email regards to our complaint and some compensation shall be given to us. After all those incidents, we decided to have a shower. When having a shower, the door does not close properly and the drain is blocked having on overflow of water all over the room. When reporting this to the receptionist the next day, We were advised that there is no maintanance on duty who is able to sort it out and they are aware about this issue as other guests have complained about this. We where offered that day to pack and leave the luggages at the reception for a room move, however i was not comfortable in doing so and i didn't want to waste a day moving as it was already late morning. I did ask for some compensation, thus I was informed that when the manager comes on Monday i am free to come to speak with her. Monday came, and I waited for the manager until 11.00 am. Once I finally got hold of the manager, I was advised that she has no idea about this issue but she will read the email which I told her about and get back to me. Please note we where leaving the next day so I wanted it to be tackled before I check out. The funniest thing was that the manager was speaking in french with the receptionist who was translating to me in english. Anyway, after all this hassle, I got a reply back that I shall be refunded some compensation for this inconvenience which I accepted. I gave them all my credit card details last Monday and I still did not get the refund I was promised. In addition, when emailing back to them I do not even get a reply back. I do not know whether to laugh or cry. I know i booked a 2 star hotel, hence I am not accepting 5 star service. But Checking into a room in this state no matter what star it is is not acceptable. Unfortunately Accor has lost a member and I will not recommend it.

Ideal for the business traveller on a budget. Basic facilities but always clean and in a quiet location. There are a number of restaurants and bars close by and Joinville RER is a 15 minute walk away.

The hotel room very small which very limited space to do anything. But I think it’s common in such big expensive city like Paris. The breakfast is ok but off course not fancy. There’s laundry 24 hours nearby hotel, walk only 1 mins and carefour express within 5 mins walk. The hotel location is good if you want to go Notre Damme and nearby area. Not so close with train station but bus station just opposite the hotel.

This was my second stay (for business) at this hotel.It is a budget hotel and therefore I judge it as such. It has all I need for a short stay: a friendly welcome, clean room, clean bed linen, good shower pressure, good wifi, close to a RER station (10 mins walk then to centre of Paris in 30 mins) and a variety of places to eat close by.Only negative item from a business perspective is that there is only a stool in the room, no chair with a back if you want to work for any time at the small desk. However in all respects it is very good value for money.I will be returning..

Believe it or not, I have been staying on average 3 weeks a month at this hotel for almost two continuous years already. And I also stayed at that hotel numerous times in the last 10 years before. Firstly it’s a budget hotel but it’s very good. I have stayed at other Ibis Budget hotels and this one is my favourite. If it was bad I wouldn’t have been spending my life there. I usually book a double bedroom. While it would be easy to say the rooms are basic, go to Easy Hotels and you will see what a basic room really is... Size: OK, you know you won’t get a suite size room but it has rooms for my two suitcases and bags. Unlike some other Ibis budget hotels near Paris, rooms in this hotel have three shelves which I find practical. Hotel management really looks after their rooms. This year they have even replaced the flooring. I can’t find any evident signs of wear and tear since the major refurb which took place 5 or 6 years ago. Desks are standard across the Ibis budget brand. Big enough to work from my laptop and have some other stuff on it. WiFi: is free and fast enough. I work remotely almost every evening and it Internet connection works well for me. Shower: no problems with me. It take a shower every morning and it just works. There is a shampoo / body soap dispenser inside the shower cubicle. Two bath towels and a floor towel are provided. Beds: they have recently changed the mattresses and pillows! No problems for me at all. Windows are all double glazed. Housekeeping is efficient and I always find my room well cleaned when I get back from work every day. Breakfast: better than some other Ibis budget hotels. And... I don’t have to struggle finding a table! Staff: they all have been great! Those who remember when this hotel used to be an Etap hotel years ago know what I mean. Personnel is very helpful, courteous, polite and they speak English. I can definitely rely on them. Well I will keep staying at this hotel again for some time!