I stay once every 2 months in this hotel as my office is nearby. But this time was really disappointing. Room 320 is in front of the elevators, so you have noise all the time. Nespresso machine in the room was not working. Shower gives a minimal quantity of water. Breakfast at 7am: no bread, no croissants and one of the 2 coffee machines not working... Staff (except Loic from reception) are not interested in their job nor in the welfare of the customers... The night before I was staying in Novotel Birmingham Airport. It is clear that this Novotel in Créteil is rather the Ibis Styles level...

I just stayed here once and for one night, but the experience was bad. I was checked-in prior to arrival. The welcome and handing out of key was quick and easy. But thereafter everything was a mess. The restaurant service was very slow and almost not existing, and the same with the service in the bar. Just to pay for the dinner took 20 minutes! It was very difficult to sleep due to a lot of noise from other guests and from the air-con in the nearby room (my own was turned-off due to the noise). Next morning the breakfast was very bad, due to no service, no clean plates, almost no food left (the service was very slow to refill the food stations).And many of the tables was not cleaned from the previous users. Ordering of a taxi took the involvement of 3 persons in the reception (actually there was none at the reception at around 9:00 AM). This hotel does not have the same level of standard as many other Novotels. I will select another hotel next time.

This hotel is just by name and price a Novotel. By service (poor), bathroom (small), amenities (none) and breakfast (small) it's rather an ibis. Though I have to admit the rooms are bigger than in an ibis hotel. But I really wonder how it got it's 4 stars.

This hotel wasn't unclean or completely underwhelming but it was not what you would expect from a 4 star establishment. There were stains in the shower and the grates were missing from the air vents. The rooms on the Rdc or basement also looks just like a basement and no efforts were done to modernize or make it classy.

Morning I go to take my breakfast and I find an asiatic group of tourists which took literally all food. I cannot wait because of my work so I decide to do not have it but...hotel invoices me anyway saying that this was the option I took!!! Result they just gave me 2000 points on my accord card but the way they managed the situation was really disorganized !