ibis budget Regensburg Ost 1 star

The hotel's COVID-19 regulations were a joke. The receptionist never had her nose covered by the mask; it was only dangling in front of her mouth. She kept on smoking right at the entrance of the hotel (without the mask), so I had to walk through her smoke cloud with my 5-month old every time I walked in and out of the building. The guests during breakfast also didn't have their noses covered by the mask and the receptionist never said a word of warning while I was in the breakfast room. The room itself smelled like cigarette, the sheets had numerous pieces of hair on them, the walls looked disgusting, there was a squashed bug on the bathroom cabinet's wall, the fitted-carpet looked dirty and dated. Room 229 was the most underwhelming experience in my life. Was more like a sub-standard hostel than a hotel. DONT COME HERE.

to short stay to say anything i left my pyjama in the hotel room

From booking online to the check-in at the hotel and the breakfast next morning - everything went smooth and without any complications. The room was - as usual - clean and neat. Whatelse do you need in a hotel: bed, shower, breakfast.

Alles Super

Room's carpet has some stains which makes it dirty. Sheets were not so clean and had some hairs. Stairs were full of dirt every day and was not cleaned for some days.

Good

My Experience was excellent, Clean, warm and comfortable . Instrcution were not very clear (for beginners) on how to enter the hotel after your receipt is printed out Absence of the hair fan was a minus overall i had very satisificatory stay thank you

Alles prima

Very friendly woman on reception, perfectly clean room and wifi that worked - just what I needed. I'd happily stay here again.

Rooms spotless, quiet and well appointed - - just what we needed aftera long days travel

You book a budget hotel to have a cheap place to sleep, so you can continue your journey the next morning. But if you can't get to sleep, because big trucks drive on and off and drivers keep loudly talking outside the hotel, you are sorry you booked this hotel for this price. Next time I'm rather spending a bit more money and avoid all the above.

2-3 times a year we book a room in your hotel. The rooms are very clean, there is no problem with it. our only concern usually the smell of cigarette on the corridor. We are wondering if you can do anything about it. on the top of the main entrance there used to be flower pots, now they are full with dry weed , may be you can do something about it. either put fresh plant or remove the ugly pots.

I've stayed at Heverlee many times and always enjoyed the facilities and location. Sadly it seems to be getting expensive.

All ok

I put on the sign, not to clean my towel since I was just staying twi nights. It was still exchanged. But everything was clean, everyone was nice and I had a pleasant stay.