ibis Londres Thurrock M25

Os quartos são confortáveis, as casas de banho também. O gel de banho do chuveiro estava vazio desde o primeiro dia e nunca foi reposto. Não tinha escova para lavar sanitas. O menu podia se variado, todos os dias era o mesmo menu. Não há grande escolha.

Efficient customer care. Organised and attend to every concern. Room is clean and bed is comfortable. Need to put bigger waste bin. The location is suitable and environment serene. The customer staff attend to your needs with kindness, cheerful face and smile.

Hotel was easy to find with a secure, gated car park (free). Clean rooms with everything we needed. Lovely, spacious hot showers with plenty of water pressure. The staff were really friendly and the buffet breakfast was great….plenty of choice and hot, fresh food regularly brought out despite us being towards the end of service. Beds were comfy and we got a great nights sleep.

The beds were very hard and uncomfortable. I often stay in Premiers and Travelodges, the beds at this IBIS were much harder and I felt bruised in the morning ! There were only 3 pillows in the twin room for 2 people, I have never had to ask for "extra" pillows before. The staff searched for about 20 minutes to find 1 spare pillow. Finding the hotel using their postcode was very difficult. Weston Avenue is an access road to a large retail park with several junctions and roundabouts, ooh look shall we take Weston Avenue this way or that way and there were absolutely no signs to help us find the IBIS until we were at the entrance to their car park.

Stayed here several times & never had any problems I was so disappointed this time from check in it just seemed staff would rather be else where sadly Emma came across hostile & appeared more interested in other people and we were just an inconvenience checking in. I asked her name as she really was rude. Bar staff were polite but seeing as you should be greeted with a smile by your receptionist as they are first person you meet ! Sadly not on this occasion