Mercure Dartford Brands Hatch Hotel & Spa

As a group of girlfriends we were looking forward to our spa break to celebrate our birthdays, however, there were lots of things that were disappointing. We got a good deal so for what we paid we didn’t let it ruin our stay. The spa area is generally good and the staff are nice however, the drains smell very badly and other unpleasant smells in the corridor linger. The towels and robes also don’t have the best smell despite being wrapped from the laundry. The bar service in the area by the piano was terrible and often staff would just be disappear and you would wait for ages for someone to reappear to order a drink. We asked for interconnecting rooms which we were given but they couldn’t open the door and never returned to try again when they said they would. One of the rooms was not cleaned properly with hair/lashes in the sink and fingerprints over the toilet flusher showing it hadn’t been properly cleaned. There were also items of clothes left in the wardrobe. The rooms were very tired as was most of the hotel. The food was fine for dinner but service slow, breakfast was ok but not very hot. Would we return? Unfortunately not as there are better options for a short spa break out there.

We stayed at the hotel on Friday... the first impression matters... met a lovely lady Esther, she was very professional with a lovely smile and addressed us with our name through out, Comfortable bed, enjoyed the Spa aswell. We will definitely come back. Thanks Esther for making us enjoyed our stay

We are enjoyed ourselves, Esther made us really feel welcomed. We will visit again. Thank so much Esther we hope to see you very soon. Is a very nice hotel we enjoyed the pool and the spa. Thank you...

Unfortunately not the best hotel we've stayed at. Booked for a spa break, but unfortunately parts of the hotel let down our relaxation. We stayed for 2 nights; dinner and breakfast was included in our deal, and as the hotel was advertised as a spa we thought we would spend the two days in the hotel. We ended up not bothering with breakfast one day, and spent our second day out of the hotel. Stains on the bedroom floor, bedside tables with lots of dust, chipping paint and dust at the windowsill, wardrobe door wouldn't shut, told air con and robe/slippers included but neither a part of our stay. Dinner both evenings was nice and a good choice of drinks in the bar with background music. Staff are friendly. We didn't bring up any of our issues to staff because nothing was actually wrong with our stay or we found to be a problem, just not at the standard we anticipated given some of the reviews and website photos. If you're staying for one night for an event or for work, it's absolutely fine. We thought it would be a spa-focused hotel so were a bit disappointed that it's a hotel with a steam room and a pool. We didn't have a bad stay at all, thank you to the staff who were nice, especially the young kids in the restaurant and bar.

Booked in on a business trip, on arrival after a 4 hour drive found my room had been given to someone else, went for dinner whilst they tried to sort me a room, had sirloin steak which was awful, eventually got given a room which had the curtain rail hanging down, went and told the manager then got another room which had the hotels air con buzzing all night, felt Sick through the night from the meal, had a shower in the morning only to find the shower gel dispenser empty A truly awful experience and would not recommend this hotel to anyone, the hotel is run down, dirty and smells of damp The picture is my view from my window which kept me company whilst throwing up