ノボテルグレンウェイバリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,647 件のレビュー

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285 Springvale Road, メルボルン, オーストラリア, 3150 GLEN WAVERLEY, オーストラリア

説明

ホテルのその他の情報

  • ルームサービスは現在ご利用いただけません

  • Wi-Fi、ワークスペース、32インチのメディアハブTV

  • 7室の多目的イベントスペース

  • 駅まで2分、市内まで車で35分

  • 近くに多数のレストラン、ショップ、映画館

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ホテル所在地

ノボテルグレンウェイバリー

285 Springvale Road, メルボルン, オーストラリア
3150 GLEN WAVERLEY
オーストラリア

GPS:-37.881154313213116, 145.16462392521382

電話番号
ファックス +61 3 8561 2345

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BUTCHERS BENCH

バー「ブッチャーズベンチ」では、ワイン、ビール、スピリッツ、カクテルを幅広く取り揃えております。軽食メニューでは温かい軽食と冷たい軽食をご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,647 件のレビュー

トリップアドバイザーの評価  4.3/5  1,325 件のレビュー

Honestly terrible

トリップアドバイザーの評価 1.0/5

Alpha U トリップアドバイザー認証口コミ

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

お客さまの声 5.0/5

Takeshi S. ビジネス - 確認済みレビュー すべて

チェックインの際に、スタッフの方が本当に親切に対応頂きました。

Dear Takeshi, Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to hear that our team made such a positive impression during your check-in and throughout your visit. Your kind comments about the friendliness and professionalism of our staff, as well as the cleanliness of your room, are truly appreciated. It is wonderful to know that you were able to rest comfortably each night. I also appreciate your feedback regarding the Wi-Fi speed and the explanation of the breakfast ordering system. Your comments have been shared with the relevant teams, as they help us continue improving the experience for our guests. Thank you once again for your review. We hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley on your next business trip to Australia. Warm regards, James David General Manager

Don’t take it quietly

トリップアドバイザーの評価 2.0/5

142laurels トリップアドバイザー認証口コミ

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

トリップアドバイザーの評価 3.0/5

Melaine H ファミリー - トリップアドバイザー認証口コミ

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

Super amazing as always, but still surprise with new features.

トリップアドバイザーの評価 5.0/5

AndrewAustralian Couples - トリップアドバイザー認証口コミ

One of the best 4 star hotels I have ever stayed at. Kavita the Customer relations manager is super helpful. This stay was longer than usual. She purchased a drier rack for me in her own time. I love the way they have pillow menu. Indian food in restaurant is the best I have ever had, except for an Indian restaurant near the Novotel in Edinburgh. Breakfast is amazing. Great food and great variety. Staff are super kind, and remember my given name. Parking is super convenient under the hotel too. Train station and large shopping area are 10 minutes casual walk away. Reception is always happy to help. Overall it is like you feel when visiting a close relative who really welcomes your visit.

Dear Andrew, Thank you so much for your fantastic feedback and for choosing to stay with us again. We’re thrilled to hear that your experience at Novotel Glen Waverley continues to exceed your expectations. It’s especially wonderful to know that Kavita the Front Office Manager and our team made such a positive impression by going above and beyond to assist you during your extended stay. We’re glad you enjoyed our pillow menu, breakfast variety, and the Indian cuisine at our restaurant. Your kind words about our convenient parking, proximity to the train station and shopping, and our welcoming reception team truly mean a lot. We aim to create a warm, welcoming atmosphere, and it’s heartening to hear that you feel as comfortable here as visiting a close relative. Thank you so much for your fantastic feedback and for your continued support as a Platinum member of ALL-Accor Live Limitless. We look forward to welcoming you for many more stays with us! Warm Regards, Ashan Abeykoon General Manager

との提携 TripAdvisor

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  • 137 件のレビュー 5.8/10 お値打ち度

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周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。