ノボテルグレンウェイバリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,654 件のレビュー

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285 Springvale Road, メルボルン, オーストラリア, 3150 GLEN WAVERLEY, オーストラリア

説明

ホテルのその他の情報

  • ルームサービスは現在ご利用いただけません

  • Wi-Fi、ワークスペース、32インチのメディアハブTV

  • 7室の多目的イベントスペース

  • 駅まで2分、市内まで車で35分

  • 近くに多数のレストラン、ショップ、映画館

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ホテル所在地

ノボテルグレンウェイバリー

285 Springvale Road, メルボルン, オーストラリア
3150 GLEN WAVERLEY
オーストラリア

GPS:-37.881154313213116, 145.16462392521382

電話番号
ファックス +61 3 8561 2345

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BUTCHERS BENCH

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,654 件のレビュー

トリップアドバイザーの評価  4.3/5  1,326 件のレビュー

A very good hotel

トリップアドバイザーの評価 4.0/5

Kum Hoong Y トリップアドバイザー認証口コミ

A good hotel in terms of location as well as the service from the staff. The moment I went to the counter to check in till the moment I left after checking out, all staff were very friendly and helpful. It really made me felt at home. The hotel is within walking distance to several eateries though major were Asian. The nearby shopping mall offered many shops as well as two supermarkets. Two Chemist Warehouses were also nearby too. The room was very clean and everything worked well except I have difficulty to open the door with my room key card at times. The breakfast was amply though not really that many choices. It’s still good enough to kick off the day. I will definitely choose to stay here again if I’m back in the area.

Honestly terrible

トリップアドバイザーの評価 1.0/5

Alpha U トリップアドバイザー認証口コミ

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

お客さまの声 5.0/5

Takeshi S. ビジネス - 確認済みレビュー すべて

チェックインの際に、スタッフの方が本当に親切に対応頂きました。

Dear Takeshi, Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to hear that our team made such a positive impression during your check-in and throughout your visit. Your kind comments about the friendliness and professionalism of our staff, as well as the cleanliness of your room, are truly appreciated. It is wonderful to know that you were able to rest comfortably each night. I also appreciate your feedback regarding the Wi-Fi speed and the explanation of the breakfast ordering system. Your comments have been shared with the relevant teams, as they help us continue improving the experience for our guests. Thank you once again for your review. We hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley on your next business trip to Australia. Warm regards, James David General Manager

Don’t take it quietly

トリップアドバイザーの評価 2.0/5

142laurels トリップアドバイザー認証口コミ

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

トリップアドバイザーの評価 3.0/5

Melaine H ファミリー - トリップアドバイザー認証口コミ

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 490 件のレビュー 9/10 ロケーション
  • 698 件のレビュー 7.9/10 客室
  • 823 件のレビュー 8.6/10 サービス
  • 15 件のレビュー 5.9/10 インターネット
  • 325 件のレビュー 7.4/10 料理
  • 283 件のレビュー 8.1/10 清潔さ
  • 210 件のレビュー 7.3/10 朝食
  • 185 件のレビュー 7/10 設備

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周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。