Mercure Melbourne Doncaster 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,641 件のレビュー

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6 Tower Street, 3108 DONCASTER, オーストラリア

説明

ホテルのその他の情報

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

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ホテル所在地

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
オーストラリア

GPS:-37.786625, 145.12823

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Members enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,641 件のレビュー

トリップアドバイザーの評価  4.1/5  56 件のレビュー

Modern and well appointed hotel

トリップアドバイザーの評価 5.0/5

Teagzstravels トリップアドバイザー認証口コミ

Had a 1 night staycation at this hotel with my mum and daughter. The staff were warm and welcoming upon check-in and throughout the stay. The rooms are small but well appointed and modern. Can cast own streaming services to the TV which was handy. I found the bed to be very comfortable and loved the large shower with rainhead. Mini bar, room service and amenities are all available via a QR code system. We had buffet breakfast at the restaurant for AUD$27 per adult which was reasonable. There was a wide selection of hot and cold breakfast options including eggs cooked to order. Car parking was secure and underneath the hotel for AUD$25 per night. The hotel is located a few minutes walk to the Westfield Doncaster shopping centre which is convenient for more dining options including restaurants and supermarkets.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent staycation with us. We are delighted to hear that you and your family enjoyed your experience, from the warm and welcoming service provided by our team to the modern and well-appointed rooms. We are pleased that you found the streaming services and amenities convenient, and that our comfortable beds and spacious showers contributed to your comfort. It's also wonderful to know that our breakfast offerings met your expectations and that the secure underground parking added to your convenience. Our location near Westfield Doncaster is indeed ideal for guests looking to explore a variety of dining and shopping options, and we are glad you found it advantageous. Your positive feedback motivates us to continue delivering excellent service and amenities. We look forward to welcoming you and your family back in the future. Regards Dinesh Gandhi General Manager

Expensive for what you get

トリップアドバイザーの評価 2.0/5

kaminoush トリップアドバイザー認証口コミ

⭐⭐☆☆☆ Good location — close to Westfield mall and about 20 minutes from the CBD. The room itself was nice, but the bedding wasn’t very comfortable. I really dislike when hotels don’t provide basic toiletries like a toothbrush. Also, having to walk to level 3 just to get water was annoying. Overall, I wouldn’t stay here again.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your positive comments regarding our convenient location and the quality of the room. However, we sincerely apologize for the inconveniences you experienced during your stay. We regret that the bedding did not meet your expectations and that the lack of certain toiletries, such as a toothbrush, was disappointing. Your comments regarding the water accessibility have been noted, and we will review our facilities to enhance guest convenience. Your feedback is valuable to us as it helps us identify areas for improvement. We hope to have the opportunity to better serve you in the future. Regards Dinesh Gandhi General Manager

Breakfast Disappointing

トリップアドバイザーの評価 3.0/5

D5321YFgregd トリップアドバイザー認証口コミ

June 11, “Sam I am” wrote a review, all I can do is echo his comments. Pastries…… we arrived one hour before the buffet finished and there were some partially cooked cold croissants, the rest of the tray was empty. After 45 minutes I asked if the pastries were going to be replaced and I was told, no the buffet is finishing soon. I then spoke to “a supervisor” who also mentioned the buffet was finishing soon and talked about wastage. She said she would organize some from the kitchen and arrived 15 minutes later with three pastries for two people. People at an adjoining table, inquired as to whether or not there were some pastries coming for them. To the hotel owner, your staff are not being supervised and are letting you down.

Dear Guest, Thank you for sharing your feedback regarding your recent breakfast experience. We sincerely apologize for the disappointment and inconvenience caused during your visit. Your comments regarding the pastry selection and the service provided have been taken very seriously. We understand how important a satisfying breakfast is to our guests, and it is clear that we fell short of our usual standards. Please be assured that we are addressing these issues with our team to improve our service, especially in terms of food replenishment and supervision. We genuinely appreciate your constructive feedback, as it helps us enhance our offerings and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Regards Dinesh Gandhi General Manager

Nice

トリップアドバイザーの評価 5.0/5

Akira P トリップアドバイザー認証口コミ

🌹 Mercure Doncaster, Melbourne Mercure Doncaster is truly one of the hidden landmarks you must visit in Melbourne. Just a 5-minute walk from Westfield, this hotel captures both luxury and romance in the heart of Doncaster. The atmosphere is elegant yet cozy — perfect for couples. I especially love the beautiful outdoor domes where you can sit, relax, and enjoy the cool breeze — almost like an Eskimo-style lounge under the stars. I checked in with Stella, who was absolutely wonderful and made the experience even more welcoming. People around this area are classy and well-mannered, adding to the charm of the stay. The view from the hotel is breathtaking — you can see the mountains and feel the fresh air every morning. The food is delicious, and I highly recommend trying the Argus pasta — it’s one of my favorites. I often enjoy a glass of Shiraz at the bar; the staff are friendly and always make me feel at home. This place gives me such good vibes and beautiful memories. It’s extra special because I once came here with my husband right after we registered our marriage — a memory I’ll never forget. 💖

Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Doncaster. We are delighted to hear that you consider our hotel a hidden gem in Melbourne and that our location, just a short walk from Westfield, suited your needs perfectly. It is truly gratifying to know that you appreciated the elegant yet cozy atmosphere, especially the outdoor domes — a unique feature we are proud to offer for our guests’ relaxation. We will be sure to pass along your kind words about Stella, who clearly made a positive impact on your experience. We are pleased that the breathtaking views, delicious cuisine, and our friendly staff contributed to your memorable stay. Your recommendation of our Argus pasta and Shiraz is greatly appreciated, and we are delighted that these choices added to your enjoyment. It is heartwarming to hear that your visit holds special memories, particularly celebrating your marriage anniversary. Such moments are what make our work so meaningful. Thank you once again for your kind words. We look forward to welcoming you back for many more memorable experiences. Regards Dinesh Gandhi

Always a great stay!

トリップアドバイザーの評価 5.0/5

Dean_Cer ファミリー - トリップアドバイザー認証口コミ

💚Another great stay 💚Comfortable room and beds 💚Great facilities 💚Wonderful heated winter igloo experience 💚Great staff including Nath, Christina in f&b and Soph and Viv in front office 💚I really enjoyed the breakfast and well recognised Accor loyalty member and amenities. Of course I shall return!

Dear Dean, We would like to thank you for this positive review about your recent stay. It’s fantastic to hear you had such a memorable experience during your recent stay with us. We’re delighted our team members like Nath, Christina, Soph, and Viv contributed to your comfort, and that you appreciated both our facilities and seasonal offerings like the heated winter igloo. Your recognition of our breakfast offerings and loyalty amenities means a great deal – we always aim to make our Accor members feel valued through every aspect of their stay. We hope to welcome you back soon. Best regards, Michael Brislane, Operations Manager

との提携 TripAdvisor

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  • 370 件のレビュー 8.1/10 清潔さ
  • 288 件のレビュー 8.2/10 設備
  • 278 件のレビュー 6.5/10 朝食

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周辺の他の施設

Doncasterのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。