Hotel Mercure Paris Arc de Triomphe Wagram bintang 4

Hotel environment, the breakfast, the room was convenient. All the staff was very friendly and helpful. But I experienced a very bad behavior from one of the staff. His name is Jean. I hope you have the cams and watch how he shouted at me. The customers can have negative issues while settling to the hotel. The customer can request the needs, if it doesn’t solve, the customer can give complaint, of course without shouting. But the receptionist behaved very badly to me while I was complaining. He shouted on Monday night and. I was very frightened, couldn’t sleep. And Thursday morning I didint want to keep in touch with him while checking out. He again behaved very badly, rude and aggressive. You can see all the details thru your cams. Nobody can say ‘ you have a problem ‘ to the customer / visitor. I wanted to share my experience and hope to give feedback. I will give this feedback to my company not to use this hotel for upcoming visits. Ps: I don’t want to label all the staff badly. The rest of them, other receptionist, the breakfast ladies all helpful. Regards

The hotel was very clean , quiet at night , the location is perfect surrounded by a lot of cafes and restaurants , the metro and bus stops 3 minutes from the hotel , the staff was very friendly and helpful, the breakfast was good and fresh and the price was good

The hotel is nicely located, near to Place de l'Etoile! I was a bit disapointed as a Diamond customer I didn't get an upgraded room and didn't get my welcome gift as it's should be.(fruit or sweets) The room is really small. Toilette cans be cleanest and need more attention. The room costs around 250€/night and it's why I was dispointed for above points... Normally it should be an unforgettable stay and it wasn't .

Great choice to stay for a weekend. Clean rooms and easy check in. Staff were really helpful. Yummy breakfast. Safe location as well and easy access to everything. Only a few minutes from the metro Charles De Gaulle Etoille.

We were staying for a weekend in the Mercure wagram, Service was good, even before we arrive, we have sent emails to the hotel, that were answered quickly and professionally. Room was quite small, but its a French standard, so we didnt expect more. Breakfast was good t this level of hotel, there was a good selection of hot and cold stuff, and even nespresso machine at breakfast. location was really good, few minutes walk to arc de triomphe. the only downside was that i wasnt offered any upgrade as an accor gold member.