メルキュールジャカルタコタ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 546 件のレビュー

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Jl. Hayam Wuruk No. 123, 11160 ジャカルタ, インドネシア

説明

ホテルのその他の情報

  • 屋外プールとフィットネスセンター

  • 無料のWi-Fi

  • 中華および西欧料理レストラン

  • レストラン、ショッピング街そば

  • Spacious Room

当ホテルの客室

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ホテル所在地

メルキュールジャカルタコタ

Jl. Hayam Wuruk No. 123
11160 ジャカルタ
インドネシア

GPS:-6.149451, 106.817279

電話番号
ファックス +62 21 6008441

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  546 件のレビュー

トリップアドバイザーの評価  4.1/5  891 件のレビュー

2025エクセレンス認証

Nice stay at the heart of Glodok with affordable price and comfortable room

トリップアドバイザーの評価 5.0/5

LuciaPrihandini トリップアドバイザー認証口コミ

Nice stay at the heart of Glodok with affordable price and comfortable room. Thank you Mba Mega, Mas Frans and all Mercure Jakarta Kota staffs for great services and hospitality.

Dear LuciaPrihandini, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Very Disappointed! Bad experience! Never back again! Trauma!

トリップアドバイザーの評価 1.0/5

Melya B トリップアドバイザー認証口コミ

This time we stayed this hotel on November very disappointed! When rainy day, the water come through windows make the room mouldy, AC filter was filthy not working properly looks very poor management and maintenance! The bed sheet stained, we asked the cleaner to changed everyday still we got the stained sheet and top of that the towels we got was't look like towel ( grey colour and strings came out from the towels and have the name too, Yuck!) We got sick/ bad coughing when we back home! Not 2 or 3 days we stayed but 2 weeks!

Dear melyab2016, Thank you for taking the time to share your experience with us. We sincerely regret to learn about the many issues you encountered during your stay in November, especially as your stay extended over two weeks. Please accept our deepest apologies for the inconvenience caused by the water leakage during rainy weather, the condition of the air-conditioning filter, as well as the cleanliness concerns regarding the bed sheets and towels. This is certainly not the standard of comfort, hygiene, and maintenance that we aim to provide, and we fully understand how disappointing and frustrating this must have been for you. We are particularly concerned to hear that these conditions may have affected your health after returning home. Guest well-being is our top priority, and your feedback has been shared with our management, housekeeping, and engineering teams for immediate review and corrective action. We are taking this matter seriously to ensure improvements are made and that such issues do not recur in the future. Once again, we truly apologize for your unpleasant experience and appreciate your feedback, as it helps us identify areas that require urgent attention. We hope to have the opportunity to regain your trust and provide you with a much better experience should you consider staying with us again. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Exceptional Stay at Mercure Jakarta Kota

トリップアドバイザーの評価 5.0/5

Tony T トリップアドバイザー認証口コミ

I had a wonderful stay at Mercure Jakarta Kota, and I want to express my appreciation for the amazing team who made my experience memorable. A special thank you to Mr. Hero (Front Office Manager) for his outstanding hospitality and professionalism. He handled everything with genuine care and made me feel truly welcomed from the moment I arrived. I would also like to recognize Ms. Mega and Mr. Hafist, who were incredibly friendly, attentive, and always ready to help with anything I needed. Their warm service added so much comfort to my stay. The breakfast was delicious with a great selection of food, and the staff were equally pleasant and efficient. What touched me the most was the beautiful “Welcome” room decoration prepared for my arrival. It was such a kind gesture and made the stay extra special. Overall: excellent service, great food, and a team that truly goes above & beyond. I highly recommend Mercure Jakarta Kota and I look forward to staying there again!

Dear Tony T, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Requires updating

トリップアドバイザーの評価 3.0/5

Terry K トリップアドバイザー認証口コミ

Our room had a good view across the city. The bathroom was small, bath had a plastic shower curtain, no standalone shower unit. There was a reasonable variety of food on offer at breakfast, the staff were polite and helpful. The hotel is in need of an update and modernisation. We didn't like the location as there was huge roadworks nearby which made it very difficult to walk around, pavements often blocked or nonexistant in places. A combination of dust, heat and pollution made walking very unpleasant.

Dear Terry K, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

stay like own home

トリップアドバイザーの評価 5.0/5

Slamat_Tan ファミリー - トリップアドバイザー認証口コミ

good staff from security , front desk to house keeping. all very kinds and friendly. i feel stays in my own home. perfect service. never found others hotels.

Dear Slamat_Tan, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 423 件のレビュー 8.6/10 ロケーション
  • 828 件のレビュー 7.7/10 客室
  • 829 件のレビュー 8.8/10 サービス
  • 43 件のレビュー 6.8/10 インターネット
  • 448 件のレビュー 7.9/10 清潔さ
  • 326 件のレビュー 4.3/10 雰囲気
  • 218 件のレビュー 8.5/10 朝食
  • 209 件のレビュー 9.1/10 お値打ち度

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周辺の他の施設

ジャカルタのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。