Novotel Swan Valley Vines Resort 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 139 görüş

En iyi fiyat
garantisi
Novotel Swan Valley Vines Resort - Image 1
Novotel Swan Valley Vines Resort - Image 2
Novotel Swan Valley Vines Resort - Image 3
Novotel Swan Valley Vines Resort - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Açıklama

Otel ekstraları

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

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Otelin konumu

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Telefon
Faks +61 8 9297 3333

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  139 görüş

TripAdvisor Derecesi  3.5/5  1.189 görüş

Definitely not for us

Tripadvisor puanı 2.0/5

Phoenix R Friends getaway - TripAdvisor onaylı yorum

Unfortunately, this was quite a disappointing weekend getaway. After arriving in the evening with my 11 year old daughter, we had a few bags to take to our room. There didn’t seem to be anyone to offer to even help take your things to your room. The rooms are all quite spread out over the resort - so it wasn’t just a matter of just getting on the elevator in the lobby and being at your room. Next we were too tired to go out in the evening - so we decided to order from the limited room service menu and they charge you extra to bring the food to your room - I’m not sure why you would have “room service” and not be delivering it to your room. The chicken Caesar salad was quite nice and a decent portion. Next, you couldn’t seem to access a lot of the streaming apps on the TV unless you had your own account that you could sign in with - which was quite annoying. Wake up the next day, - after a bit of a relaxing morning around the room…then we wanted to “explore” the “resort” grounds - as we always do in EVERY resort we stay at ALL over the world. This is a golfing resort, yes, but people who don’t golf also stay here… if they are not welcome, maybe let them know. The green grasslands looked nice and we thought we would go for a stroll on the paths and look at the kangaroos playing in the fields. There are NO SIGNS or anything that say for you not to even think about approaching the pathways around the golf course. We have many golf courses around our own house and walking around on the pathways around them, while you may risk a golf ball hitting you in the head, it’s at your own risk. Anyways, we go for a walk… as we are heading back, the old men on the golf course are now playing golf. Now when I say that we literally got abused by every old man, and what appeared to be a staff member (as he looked like he was wearing a uniform) , I am not exaggerating!! Yelling at us for daring to walk on the pathways where there was no one playing golf previously, but now a bunch of them turned up as we were heading back to our room. Abuse over how stupid we are basically to have dared to stroll on the pathways on THE SIDE of the golf course. It ended up with me stating, isn’t it at my own risk if we get hit? And that if there were any signs saying you are prohibited from walking on the golf course, we would have never been out there. Somehow there old cranky, men think that by dragging a golf cart in your hand, it means you have the protection of not getting hit by a ball and you have the right to scream at another person in the vicinity. I came back to our room crying and not wanting to leave the room any more. I emailed the resort while still having to endure another night there explaining the situation and trying to even encourage maybe putting signs to tell people not to go out near the golf course if it was SUCH A HUGE deal. I got quite a mouthful from the person /manager responding - basically also stating that unless I am going to have a full on phone conversation with them, that I can stop bothering them. I am very certain that the manager will respond to this review and go into defence mode, as they did in the emails and be just as aggressive as they were on the emails. I don’t like doing face to face or phone confrontations, I prefer to be able to think about what I need to say and have it in writing as well. The way that the manager replied, pretty much summed up the vibe of the resort. There is no real customer service and forget about trying to “keep the customer happy” or trying to offer something in order to brighten our day a bit after dealing with the attack of the old men. Nothing. Basically, “if you aren’t going to talk to us and let us confront you over the phone, this conversation is over. The mini golf is quite boring and being out in the greenery and not being allowed to walk around, just made the weekend painful. I was looking forward to waking up the next day and packing up and leaving. I’m really looking forward to the reply the manager will leave on this review. You can be certain it will be a defensive, aggressive reply with no concern about how to make the customer feel better. Never again.

All marketing Hype - little substance

Tripadvisor puanı 2.0/5

Gav_57 TripAdvisor onaylı yorum

Poor customer service - not one smile from any of the staff over an entire weekend. Compared to what we got from staff at the Novotel Bali Nusa Dua 6 weeks ago - polar opposites. And they would not offer discount based on our Accor membership! Their food was below average, rather find a restaurant close by if you want good food. The whole property looks and feels tired (except the gold course), and many of the staff seemed like they'd rather be somewhere else. We won't be back there in a hurry

Old Style But Comfortable

Tripadvisor puanı 4.0/5

Oldjack TripAdvisor onaylı yorum

The Novotel Vines Resort was a place that took me back thirty to forty years and was similar to some old resorts you might find in the west of the US. The rooms however were modern and clean will all that was needed, the gardens pleasant with the vines and the pool as you might expect. The restaurant was average, parking limited because of the golf course. Overall a better than average experience.

Great stay

Tripadvisor puanı 4.0/5

SimonGreat Couples - TripAdvisor onaylı yorum

We had an enjoyable stay in a clean modern room. The bathroom was particularly clean which is very important to us. And service was very good too. The location setting and overall feel of the resort has a very comforting feel about it.

Not impressed given the cost

Tripadvisor puanı 2.0/5

mariewE2677MD TripAdvisor onaylı yorum

I'll keep this short. I've stayed in better budget hotels in Europe.....stayed 12 nights and despite asking for sheets to be changed, they were not changed once in the whole time despite coke being spilled on it and very,very noticeable... Hairs all round bathroom tiles when we arrived. Pile of hair and dirt outside our door for entire stay. Lobby staff were quite rude at times and music blaring from other rooms at 1am

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 18 görüş 1.7/10 Wifi
  • 216 görüş 7.8/10 Otel Donanımları
  • 182 görüş 6.9/10 Hijyen
  • 171 görüş 5/10 Yemek
  • 97 görüş 7.5/10 Havuz

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The Vines şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.