Hotel Novotel Luxembourg Kirchberg 4 sterren

Avis-klantbeoordeling 4.3/5 8.565 beoordelingen

Novotel Luxembourg Kirchberg
Zien op een kaart
+ 24 Diensten
Boek dit hotel

Kamer 1

Aantal personen
Leeftijd van de kinderen

Beste prijs garantie

Hoe het werkt?

ALL - Accor Live Limitless

Gratis: word lid

Als ik dit hotel boek:

  • Spaar ik Status- en Rewards-punten

  • Kan ik mijn Rewards-punten gebruiken

  • Profiteer ik van voordelen

  • Profiteer ik van de Ledenkorting

Extras van het hotel

  • Gratis WiFi, ergonomische werkplek, lcd tv

  • Heerlijk modern restaurant, 2 terrassen

  • Moderne fitnessruimte, speeltuin voor de kinderen

  • 10 flexibele ruimten voor geslaagde evenementen

  • Centrum op 20 minuten lopen door het park

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Diensten in het hotel en in de buurt

Inchecken vanaf 14h00

Uitchecken tot 12h00

Betaalde services

Diensten en praktische informatie
  • Online inchecken
  • Wifi/internettoegang
  • Parkeren
  • Toegankelijkheid voor mensen met beperkte mobiliteit
  • Huisdieren toegestaanBetaalde services
  • Babysitservice op aanvraag
  • Rookvrij hotel
  • Airconditioning
  • In het hotel gesproken talen
  • Receptie 24 uur per dag geopend
  • Batterijlader elektrische auto
  • Wasserij
  • Boutique Gourmande
Catering
  • Ontbijt
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Ontspanning en activiteiten
  • Fitnesscentrum
  • Babysitservice op aanvraag
  • 9-hole golfbaan (In de buurt)
  • Fietsverhuur (In de buurt)
Zakelijke diensten
  • 10 vergaderruimte(n)
  • Conventiehotel
  • Internethoek (Macintosh)
  • Business centre self service

Hotel locatie

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Inchecken vanaf 14h00

Uitchecken tot 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • Met het vliegtuig

    LUXEMBOURG FINDEL op 7 km / 4,35 mijl

  • Met de auto

    EXIT 8 - KIRCHBERG op 3 km / 1,86 mijl

  • Met de trein

    LUXEMBOURG-VILLE op 5 km / 3,11 mijl

Gps:49.620998, 6.146072

Onze accommodaties

Geniet van onze ruime Executive suite: Kingsize bed (180 x 210 cm) en slaapbank voor maximaal 2 personen, Nespresso-apparaat, badkamer met bad en douche, badjas en slippers en gratis minibar.

Superior Room with 1 queensize bed and sofa

  • Max. aantal personen: 4
  • Oppervlak: Vanaf 30 / 323 sq ft
  • WiFi in de kamer
  • Satelliet-tv/kabelkleuren-tv
  • Telefoon met directe buitenlijn

Superior kamer met 2 queensize bedden

  • Max. aantal personen: 4
  • Oppervlak: Vanaf 30 / 323 sq ft
  • WiFi in de kamer
  • Satelliet-tv/kabelkleuren-tv
  • Telefoon met directe buitenlijn

Superior-kamer met 1 queensize bed

  • Max. aantal personen: 2
  • Oppervlak: Vanaf 27 / 291 sq ft
  • WiFi in de kamer
  • Satelliet-tv/kabelkleuren-tv
  • Telefoon met directe buitenlijn

'Executive'-kamer met queensize bed en sofa

  • Max. aantal personen: 4
  • Oppervlak: Vanaf 30 / 323 sq ft
  • WiFi in de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Telefoon met directe buitenlijn

Executive kamer door de Luxemburgse kunstenaar Jacques Schneider #NKLJS

  • Max. aantal personen: 4
  • Oppervlak: Vanaf 30 / 323 sq ft
  • WiFi in de kamer
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Telefoon met directe buitenlijn

Executive familiekamer met stripthema

  • Max. aantal personen: 4
  • Oppervlak: Vanaf 30 / 323 sq ft
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
Kamers

Onze restaurants en bars

N' BISTRO

Soort keuken: Bistro

Bij N'Bistro vindt u elke dag een nieuwe modeshow op uw bord! Elk seizoen serveren we nieuwe 100% zelfgemaakte gerechten in een gezellige sfeer, overgoten met een prettige service. Geniet in de zomer van een lunch of een diner op ons zonnige terras.

Lunch

11:00 - 16:00

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  • Wo
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  • Vr
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Diner

16:00 - 23:00

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N'BISTRO

Niet-contractuele foto

Het team van N'Bistro heet u welkom in een moderne en gezellige sfeer. Hebt u zin in een snack? Trakteer uzelf op een 100% zelfgemaakte snack. Houdt u van sport? Kijk bij ons op ons enorme scherm. Rust in de zomer even uit op ons terras

Lunch

  • Ma
  • Di
  • Wo
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  • Vr
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  • Zo

Diner

  • Ma
  • Di
  • Wo
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  • Vr
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Uw vergaderingen en evenementen

Onze vergaderruimten

  • Aantal vergaderruimten: 10

  • Maximaal formaat: 276

  • Maximum capaciteit: 300 personen

  • Maximale dinercapaciteit: 210 personen

Meer informatie

Onze beoordelingen voor
Novotel Luxembourg Kirchberg

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling 4.3/5

8.565 beoordelingen

tripadvisor

TripAdvisor score 4.0/5

1.193 beoordelingen

TripAdvisor Certificaat van uitmuntendheid
Certificaat van uitmuntendheid 2019

Goed verblijf - jammer dat er nog zoveel wegwerp plastic wordt gebruikt

Avis-klantbeoordeling 4.3/5

Pieter Zaken - 13/03/2020 ALL bevestigde berichten

Goede ontvangst en service. Vertrouwde Novotel atmosfeer en kwaliteit. Jammer dat er nog gebruik gemaakt wordt van individuele wegwerp plastic shampoo en zeep!! Dat is niet meer van deze tijd.

Dear Pieter, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I am glad that you had a pleasant stay with us and thank you for your kind mention of our team's friendly service. As our guests satisfaction is our main priority, I have taken note of your comments relating to our toiletries, at Accor we are currently researching the best alternatives to replace all single use plastics by 2022, in particular the bathroom amenities. I have shared your comments with our team, so they are aware of their contribution in ensuring you had an enjoyable moment. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to welcome you back on a future occasion, Pieter, at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Niets op aan te merken

Avis-klantbeoordeling 4.3/5

Bjorn Gezinnen - 03/03/2020 ALL bevestigde berichten

Zeer vriendelijk en behulpzaam onthaal. Nette kamers, zalige regendouche en een lekker ontbijt. De tram stopt quasi voor de deur en brengt je in 2 haltes naar het centrum.

Dear Bjorn, Thank you for such positive feedback to our satisfaction survey. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I was delighted to perceive your positive feedback and to read that you appreciated our breakfast buffet and the friendliness of our team. Rest assured that I did share your kind feedback with the entire Novotel Team so they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Erg fijne verblijf met twee kinderen, heel erg vriendelijk en behulpzaam personeel, goede service.

Avis-klantbeoordeling 4.3/5

Khosie Gezinnen - 02/03/2020 ALL bevestigde berichten

Heel fijne ervaring. Erg vriendelijk en behulpzaam personeel en goede service.

Dear Khosie, Thank you for such positive feedback to our satisfaction survey. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. Our team members work hard to always provide exceptional service to our guests, and your comments are truly rewarding. This will motivate us all to keep up the good work! We look forward to welcome you back at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prima locatie

Avis-klantbeoordeling 4.3/5

Jack Zaken - 24/02/2020 ALL bevestigde berichten

Goed hotel vriendelijk personeel

Dear Jack, Thank you for taking the time to respond to our customer satisfaction survey. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I was pleased to read that our location and service were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We hope to see you again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Zeer hartelijk onthaal, prima verblijf

Avis-klantbeoordeling 4.3/5

Olivier Zaken - 22/02/2020 ALL bevestigde berichten

Zeer hartelijk onthaald, prima accommodatie, restaurant misschien net iets te klein. Jammer van de werken vlak naast het hotel, maar dat is slecht tijdelijk

Dear Oliver, Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. We aim to ensure that every guest feels welcome and it is quite rewarding to hear that you enjoyed your stay. While the nearby works are unfortunately outside of our control, we do try to make sure that our guests are as comfortable as possible at all times. It is only through feedback such as yours that we are able to improve and I have shared your comments with the entire team and have congratulated them. Olivier, we hope to be able to welcome you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

prima

Avis-klantbeoordeling 4.3/5

Michel Zaken - 31/01/2020 ALL bevestigde berichten

goed

Dear Michel, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. It is very rewarding to know that you had a pleasant experience with us and I will be sure to share your kind feedback with my team. A message of satisfaction from a recent guest is a great motivation for our team members to continue upholding our high standards; thank you for sharing it. We look forward to welcoming you back, Michel, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Zakelijk verblijf

Avis-klantbeoordeling 4.3/5

Gert Zaken - 25/01/2020 ALL bevestigde berichten

Goed hotel voor zakelijk overnachtingen. Kamers zijn correct maar niet zo gezellig ingericht. Ontbijt is goed, voldoende keuze en aangename ontbijtruimte. Voordeel is dat er een parking voor de deur is.

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I am glad that you had a pleasant stay with us. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet, I have shared your comment with our restaurant manager. As we are working on a renovation project be assured that I have taken note of your comments. The comfort of our guests is of the utmost importance to us. We hope to be able to welcome you back, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Zeer vriendelijk onthaal en terecht betrokken.

Avis-klantbeoordeling 4.3/5

Anoniem Alleen - 23/01/2020 ALL bevestigde berichten

Zeer goed en centraal gelegen en ook heerlijk buffet ontbijt met bio producten

Dear Guest, Thank you for your kind words in response to our satisfaction survey. I am really sorry I am unable to reply to you in Dutch and am therefore answering in English, I extend my apologies for any inconvenience. I was delighted to perceive your positive feedback and to read that you appreciated our breakfast buffet and the friendliness of our team. Rest assured that I did share your kind feedback with the entire Novotel Team so they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back to Novotel Luxembourg Kirchberg, Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Uitmuntende service

Avis-klantbeoordeling 4.3/5

Paul Zaken - 20/01/2020 ALL bevestigde berichten

Ik ben een regelmatige klant, en was ook nu héél tevreden

Dear Paul. Thank you for sharing such positive feedback to our satisfaction survey. However, as I am unable to reply in Dutch I am doing so in English and would like to apologise in advance for any inconvenience. I was delighted to receive your positive feedback about your recent stay and to read that you appreciated our quality service and high standards once again. Rest assured that I have shared your kind feedback with the entire Novotel team so they are aware of their contribution to ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Paul, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gratis met het openbaar vervoer door heel de stad.

Avis-klantbeoordeling 4.3/5

Stefaan Gezinnen - 12/01/2020 ALL bevestigde berichten

Mooie nieuwe faciliteiten. Uitgebreid, kwalitatief goed ontbijt. Lekker en goed kindermenu in het restaurant. Alles in de kamer er op en eraan. Goede prijs kwaliteit.

Dear Stefaan, I would like to thank you for taking the time to share your opinion about your stay at Novotel Luxembourg Kirchberg with us. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I'm glad that you enjoyed your experience at Novotel Luxembourg Kirchberg. Rest assured, I have shared your feedback with the entire team. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We truly value all feedback and suggestions from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. We look forward to welcoming you back, to Novotel Luxembourg Kirchberg in the future. Best New Year wishes, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prima hotel!

Avis-klantbeoordeling 4.3/5

André Stellen - 07/01/2020 ALL bevestigde berichten

Mooi locatie ongeveer 25 minuten lopen naar het centrum of je pakt de tram om de hoek. Parkeren kun je naast het hotel of in de parkeergarage er naast voor 11,5 euro per dag. Goed ontbijt met veel keuze!

Dear André, Thank you for taking the time to respond to our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. As I am unable to communicate in Dutch and am therefore answering you in English, please accept my apologies in advance for any inconvenience. I am delighted to know that you enjoyed our breakfast selection and found our hotel's location and parking amenities to be convenient. Positive feedback such as yours is very rewarding for us and I have shared your review with the entire team so that they may be motivated to keep up the good work. André, I look forward to seeing you again at Novotel Luxembourg Kirchberg in the future. Best wishes for the coming year. Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Avis-klantbeoordeling 4.3/5

Bart Gezinnen - 02/01/2020 ALL bevestigde berichten

we hadden een zeer leuk bedrijf op een top-locatie!

Dear Bart, First of all, I would like to thank you for taking the time to share your opinions with us regarding your stay at Novotel Luxembourg Kirchberg. Unfortunately, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I'm glad that you enjoyed your experience at Novotel Luxembourg Kirchberg. Rest assured, I have shared your feedback with the entire team. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We truly value all feedback and suggestions from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. We hope to be able to welcome you back again in the future. Best wishes for this coming year 2020! Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Aangenaam

Avis-klantbeoordeling 4.3/5

Murat Gezinnen - 01/01/2020 ALL bevestigde berichten

Heel goed, vriendelijk personeel en proper hotel

Dear Murat, Thank you for such positive feedback to our satisfaction survey. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the comfort of our hotel. It is also a pleasure to know that you appreciated our friendly team. Regarding our breakfast buffet, I have taken note of your comment. Please do not hesitate to contact me at the following email address : h1…; it would be a pleasure to receive recommendation from our guest. We look forward to welcoming you back, Murat, in the future. Season’s greetings. Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Alles ok

Avis-klantbeoordeling 4.3/5

Wim Stellen - 29/12/2019 ALL bevestigde berichten

Gratis annuleren tot op de dag zelf is mogelijk is wel handig.

Dear Wim, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We truly value all feedback and suggestions from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. We hope to welcome you back on a future occasion, Wim, at Novotel Luxembourg Kirchberg. Happy holidays, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prima

Avis-klantbeoordeling 4.3/5

Petrus Zaken - 25/12/2019 ALL bevestigde berichten

Voor herhaling vatbaar, maar dat verrast me niet, als trouwe klant bij jullie. Alleen de koffiemachine in de kamer viel tegen, maar misschien ligt dat wel aan mij, die er niet goe mee om kon gaan. Verder alles perfect en heerlijk rustig.

Dear Petrus, First of all, I would like to thank you for taking the time to share your opinions with us regarding your stay at Novotel Luxembourg Kirchberg. Unfortunately, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. It is always a pleasure for us to welcome a returning guest and it is very rewarding to know that you had a pleasant experience with us and I will be sure to share your kind feedback with my team. With regards to the coffee machine, we are sorry for any inconvenience, please do make us aware of any difficulties, our team are always available to offer assistance. A message of satisfaction from a recent guest is a great motivation for our team members to continue upholding our high standards of service. Thank you once again. We hope to welcome you back, Petrus, to Novotel Luxembourg Kirchberg in the future. Wishing you the best for the holiday season, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

goed verzorgt, schoon en kindvriendelijk hotel

Avis-klantbeoordeling 4.3/5

Bas Gezinnen - 24/12/2019 ALL bevestigde berichten

Erg prettig, Jammer dat volgens de site de "art"kamer van Jacques Schneider voor vier personen is (2 volwassen en 2 kinderen). Maar dat bij aankomst niet blijkt te kloppen. Daarvoor in plaats een andere kamer gekregen, die netjes en verzorgt was. Goed ontbijt met veel keuze. Ideale ligging bij tramstation, je bent binnen vijf minuten in het centrum.

Dear Bas, Thank you for taking the time to respond to our satisfaction survey. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. It is quite encouraging for us to receive positive feedback and we are delighted to hear that you were pleased with your room, our location and many breakfast options. I apologize for any inconvenience regarding your initial room and assure you that we have taken the necessary steps to ensure the accuracy of the information on our website. Also, please know that I have shared your return with the entire team; it is only through feedback such as yours that we are able to improve. I hope to welcome you back, Bas, to Novotel Luxembourg Kirchberg in the future. Wishing you a joyous holiday season. Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prijs- prestatie verhouding ver te zoeken

Avis-klantbeoordeling 4.3/5

A.s. Zaken - 19/12/2019 ALL bevestigde berichten

Matig. Executive room: douchen in bad (eng, gevaar uit te glijden bij het uit bad klimmen), wisselende temperaturen onder de douche. 16.00 is geen tijdstip in de kamer te willen doen, kamer horen m.i. voor de lunch gedaan te zijn. Nespresso aardig, alleen niet te drinken: waarschijnlijk achterstallig schoonmaken.

Dear Guest, I appreciate the time you have taken to let us know how you rated your stay with us. Regrettably, I am not able to write in Dutch. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I have taken note of your feedback. We do have rooms with just a shower and have noted your preference for your next stay. Rooms are cleaned throughout the day but if you prefer this to be carried out within a specific time period, please do not hesitate to let us know so that we can adapt to your needs. We are very sorry for the oversight with your minibar and regret you didn't inform us at the time so that we could have taken action. We have, nonetheless, addressed this with our housekeeping department to ensure it doesn't happen again. Feedback from our guests is really important to us as it gives us the opportunity to improve continually the quality of our services and will be shared with all our team. Please don't hesitate to contact me at h1… for your next bookings. We do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future and wish you season's greetings. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Parfait

Avis-klantbeoordeling 4.3/5

Gwen Stellen - 14/12/2019 ALL bevestigde berichten

top op alle vlakken, vriendelijke mensen aan onthaal, bar en restaurant. Zeer behulpzaam en altijd oog voor de klant! Lekker en uitgebreid eten!

Dear Gwen, Thank you for taking the time to share your feedback. Regrettably, I am not able to write in Dutch. However, I would like to reply to you, therefore I am responding in English. Please accept my apologies for any inconvenience. I am glad that you had a pleasant stay with us and thank you for your kind mention of our team's friendly service, It’s also great to know that you enjoyed your dining experiences, I have shared your comments with our team, especially our F&B manager, so they are aware of their contribution in ensuring you had an enjoyable moment. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Gwen, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Rustig gelegen in zakenwijk Kirchberg.

Avis-klantbeoordeling 4.3/5

Vanessa Gezinnen - 09/11/2019 ALL bevestigde berichten

Rustig gelegen hotel met mooi uitgeruste kamers. Bistro met een ruim aanbod aan gerechten tegen eerlijke prijzen. Het personeel is zeer vriendelijk en behulpzaam. Het ontbijt is erg uitgebreid. Personen met allergieën of andere wensen kunnen hier zeker ook hun gading vinden. De badkamer met inlooopdouche is zeer netjes onderhouden. We gaven voorkeur aan dit hotel omdat het uit het centrum ligt waardoor we even weg waren uit de drukte. Er is ook parkeergelegenheid voor het hotel. De tram stopt op enkele meters van de het hotel. Hij brengt je voor een dagticket van €4 steeds van en naar het centrum.

Dear Vanessa, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I was delighted to perceive your positive rate and to read that you appreciated our breakfast buffet, your bedroom and the friendliness of our team. Rest assured that I did share your kind feedback with all the Novotel Team so they are aware of their contribution in ensuring you had an enjoyable moment. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Vanessa, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Uitstekend

Avis-klantbeoordeling 4.3/5

Mark Gezinnen - 04/11/2019 ALL bevestigde berichten

Uitstekend en aangenaam hotel. Zeer vriendelijke medewerkers. Wij verblijven circa drie tot viper keer per jaar in uw hotel.

Dear Mark, Thank you for sharing your kind feedback however as I am unable to reply in Dutch I am doing so in English and would like to apologize in advance for any inconvenience. I was pleased to read that you appreciated the friendliness of our team. We are also fortunate to feature rooms with two double beds; please do not hesitate to contact us to check the availability of this type of room while booking your next stay. A high rating from our guests is really important to us; it encourages us to constantly improve the quality of our services and to be able congratulate our team, so thank you again. We look forward to welcoming you back, Mark, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
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