Hotel Novotel Luxembourg Kirchberg 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 9.647 beoordelingen

ALLSAFE goedgekeurd hotel

Informatiebericht

Novotel Luxembourg Kirchberg
Zien op een kaart
+ 22 Diensten

Extras van het hotel

  • Gratis WiFi, ergonomische werkplek, lcd tv

  • Heerlijk modern restaurant, 2 terrassen

  • ALLSAFE-label Bureau Veritas

  • 10 flexibele ruimten voor geslaagde evenementen

  • 20 minuten lopen en 10 minuten met de tram vanaf het stadscentrum van Luxemburg

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Hotel locatie

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Fax: (+352)438658

Inchecken vanaf 15h00

Uitchecken tot 12h00

  • BUSSES AT THE TRAIN STATION:  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG:  T1 PHILHARMONIE

  • Met het vliegtuig

    LUXEMBOURG FINDEL op 7 km / 4,35 mijl

  • Met de auto

    EXIT 8 - KIRCHBERG op 3 km / 1,86 mijl

  • Met de trein

    LUXEMBOURG-VILLE op 5 km / 3,11 mijl

Gps:49.620998, 6.146072

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Samengevat
  • Parking
  • Restaurant
  • Hotel toegankelijk voor rolstoelen
  • Wellness
  • Airconditioning
  • Wifi
  • Ontbijt
  • Bar
  • Vergaderzalen

N BISTRO

Bij N'Bistro bereiden onze chef-koks elk seizoen zelfgemaakte gerechten in een knusse omgeving met vriendelijke service. Geniet in de zomer van een lunch of een diner op ons zonnige terras.

Onze accommodaties

Geniet van onze ruime Executive suite: Kingsize bed (180 x 210 cm) en slaapbank voor maximaal 2 personen, Nespresso-apparaat, badkamer met bad en douche, badjas en slippers en gratis minibar.

Uw vergaderingen en evenementen

Onze vergaderruimten

  • Aantal vergaderruimten: 9

  • Maximaal formaat: 276

  • Maximum capaciteit: 300 personen

  • Maximale dinercapaciteit: 210 personen

Meer informatie

Onze beoordelingen voor
Novotel Luxembourg Kirchberg

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling 4.4/5

9.647 beoordelingen

TripAdvisor score 4.0/5

1.239 beoordelingen

2021 TripAdvisor Certificaat van uitmuntendheid
Certificaat van uitmuntendheid 2021
Avis-klantbeoordeling 4.0/5

Mohamed Gezinnen - 09/01/2022 ALL bevestigde berichten

Aardige medewerkers

Dear Mohamed, As I am not able to write in Dutch, I will respond to you in English; please accept my apologies for any inconvenience due to this. Thank you for your kind compliment regarding the friendly service of our team; your positive feedback inspires us to continue with our efforts. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Perfecte locatie

Avis-klantbeoordeling 4.0/5

David Zaken - 06/01/2022 ALL bevestigde berichten

De accomdatie was fantastisch. Ik kreeg een upgrade naar een suite (731). Dit was heel fijn. Er waren wel enkele probleempjes: De airco unit in de slaapkamer maakt van tijd tot tijd een erg luide shutdown. Deze trilling is luid genoeg om iemend te wekken uit z'n slaap. Ik heb ook geen email met het factuur ontvangen. de rest was prima.

Dear David, Although I cannot communicate in your language, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. I would like to thank you for taking the time to share your opinion with us regarding your stay. I’m pleased to know that we were able to provide you with a pleasant experience and that you enjoyed your upgraded room and I have shared this with the Novotel Team. It is very important for us to receive feedback from our guests which inspires us to continue providing excellent service. We are sorry to hear that you were disturbed, please do let us know while you are here as we would have found an alternative room for you, if available. We are happy to advise that your invoice has been sent and invite you to contact us at 19… should you require any further information. We look forward to welcoming you back on a future occasion to Novotel Luxembourg Kirchberg. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Locatie is prima. Echter ruimte voor verbetering

Avis-klantbeoordeling 3.0/5

Arvin Zaken - 21/12/2021 ALL bevestigde berichten

bij de incheck moesten we 10min wachten voordat de slagboom open werd gedaan. Werden super vriendelijk ingechecked. waren met 2 personen en kregen 1 kamer met een sofa bed. Helaas waren er geen extra kussen, Zaten er 2 gaten in de dekens die op het sofa bed zat. Deze werden wel gelijk vervangen maar had best van te voren kunnen worden gezien. Het ontbijt was ok. Toen ik vroeg om een omelet kreeg ik te horen dat dit niet mogelijk was. Vond ik wel jammer maar was wel duidelijk. Personeel was wel supervriendelijk.

Dear Arvin, Regrettably, I am not able to reply to you in your language, but I would like to respond to you and am therefore answering your review in English. Please accept my apologies for any inconvenience. I would like to thank you for sharing your opinion regarding your recent stay. I’m pleased to read that you appreciated our location near the City Center and the friendliness of our team. Please let me express my apologies as your experience did not meet your expectations. I will share your feedback with all the team so they are aware of possible areas of improvement. We hope to have the pleasure to welcome you back for a more enjoyable stay in the future. Wishing you a Happy Holiday Season. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Locatie top, erg veel overlast

Avis-klantbeoordeling 3.0/5

Marco Stellen - 21/12/2021 ALL bevestigde berichten

Hotel is prima en personeel vriendelijk. Ontbijt goed en uitgebreid. Het hotel was erg druk in verband met dance event. Zingende, schreeuwende mensen en hard dichtslaande deuren tot half 5 in de ochtend. Kortom; geen oog dicht gedaan. We kregen deze overnachting aangeboden van de manager, na een vervelende ervaring een paar maanden geleden. Helaas kregen we 1 welkomstdrankje en een ontbijt voor 1 persoon.

Dear Marco, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I’m pleased to read that you appreciated our location near the City center and the friendliness of our team. Please allow me to express my apologies concerning the noise. Our team is available 24h/24 so please do not hesitate to contact them for any inconvenience. I would like to thank you also for your mention of our team member. Rest assured, I will congratulate him. Your feedback is very important to us and shows where we must improve so thank you for sharing it. We hope to welcome you again. All the Novotel Team wish you a Happy Holiday Season. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Prima locatie

Avis-klantbeoordeling 4.0/5

Jan Zaken - 10/12/2021 ALL bevestigde berichten

Goede service die klant gericht is

Dear Jan, Thank you for this great review. Although I cannot communicate in your language I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. I am delighted that you found our location convenient for your needs. Your kind words about our team members are especially appreciated. With pleasure, I will share your kind feedback with all the Novotel Team. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Super Hotel

Avis-klantbeoordeling 4.5/5

Herman Stellen - 30/11/2021 ALL bevestigde berichten

Mooie kamer fijn bed. Wegens buikgriep konden we jammer genoeg niet van het ontbijt gebruik maken. Hadden we ons erg op verheugd.

Dear Herman, Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. Although I cannot communicate in your language, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. It is rewarding to know that your room met expectations and it was a pleasure to congratulate Ellen. I am sorry that you were unable to make it to breakfast and hope you are feeling better now. Hopefully, we will welcome you back in the future and you will then be able to enjoy our breakfast buffet. I look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg BP 512 L-2015 Luxembourg Tel: +352 42 98 48 1 Fax: +352 43 86 58 www.novotel.com www. accorhotels.com

Supervriendelijk personeel, wel gehorig

Avis-klantbeoordeling 3.5/5

Petra Gezinnen - 30/11/2021 ALL bevestigde berichten

We hebben een fijn verblijf gehad. De bedden waren goed, de kamers ruim genoeg. We vonden echter wel dat er, ook 's avonds laat en 's nachts, nog heel veel lawaai van de gang en tegenoverliggende kamers onze kamer binnen kwam. De isolatie van de deuren naar de gang is heel slecht.

Dear Petra, Thanks for taking the time to review your stay at our hotel. Although I cannot communicate in your language, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. I’m pleased to know that overall we were able to provide you with a pleasant stay and have shared your compliments with the Novotel Team. It is very important for us to receive feedback from our guests which inspires us to continue providing excellent service. However, we are very sorry that you were disturbed, please do not hesitate to let our team know of any concerns at the time, so we can provide a comfortable solution. I look forward to welcoming you back for a more peaceful visit on a future occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Prima locatie met goede accomodaties

Avis-klantbeoordeling 5.0/5

David Zaken - 29/11/2021 ALL bevestigde berichten

Het hoofdkantoor van onze groep bevindt zich op Kirschberg. Novotel is ideaal gelegen, heeft een goede parkeergelegenheid en biedt de mogelijkheid om van het uitstekende openbaar vervoer gebruik te maken. Novotel biedt een goede mix tussen no-frills business stay en degelijke service. De staff is vriendelijk en behulpzaam.

Dear David, Thank you for this review. Unfortunately I am not able to write in Dutch, and I hope it is not too much of an inconvenience that I am responding in English. It was a pleasure to receive your kind comments and appreciate your loyalty. The entire team is thrilled that you had a great experience. Your mention of our courteous service is appreciated and will inspire us all to continue upholding our high standards. We hope to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg BP 512 L-2015 Luxembourg Tel: +352 42 98 48 1 Fax: +352 43 86 58 www.novotel.com www. accorhotels.com

Prima locatie

Avis-klantbeoordeling 4.5/5

Peggy Gezinnen - 09/11/2021 ALL bevestigde berichten

Zeer vlot onthaal

Dear Peggy, Regrettably, I am not able to write in Dutch, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. It is very rewarding to hear that you had such a pleasant experience with us. Our team members always go out of their way to ensure they deliver the best service possible. It would be a pleasure to welcome you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Tevreden

Avis-klantbeoordeling 4.5/5

Sofie Gezinnen - 06/11/2021 ALL bevestigde berichten

Het was aangenaam overnachten Personeel was heel vriendelijk en behulpzaam Onze fietsen werden veilig weggezet

Dear Sofie, Thank you for sharing your experience. I am really sorry I am unable to reply to you in our language, and therefore, am answering in English, please accept my apologies for any inconvenience. It is a pleasure to know that you enjoyed your time with us and appreciate your kind remarks about our team who are always eager to go the 'extra mile' to ensure your comfort and satisfaction. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

prima locatie - goede service

Avis-klantbeoordeling 4.5/5

Kris Zaken - 05/11/2021 ALL bevestigde berichten

juist spijtig dat de douche via het bad dient te gebeuren

Dear Kris, I would like to thank you for taking the time to review your stay at our hotel. I am really sorry, I am unable to reply to you in your language, and therefore am answering in English, please accept my apologies for any inconvenience. I am delighted to hear that our location was so suitable for you and that our team looked after you so well. Please accept my apologies that the shower was not entirely to your taste, do let us know next time and we will find something that is more suitable for you. Concerning your booking request, I invite you to contact me at the following email address : h1… We look forward to you coming back to see us at Novotel Luxembourg Kirchberg. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Fijn verblijf

Avis-klantbeoordeling 4.5/5

Marc Stellen - 02/11/2021 ALL bevestigde berichten

Wij verblijven hier regelmatig. We kennen de mensen in het restaurant. Altijd leuk.

Dear Marc, Regrettably, I am not able to write in German, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review. It is always a pleasure to welcome you back and I am glad that we continue to provide you with a memorable experience. We hope to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

NOVOTEL LUXEMBOURG KIRCHBERG : een aanrader !

Tripadvisor-waardering 4.0/5

Gerda V Stellen - 01/09/2021 Gecertificeerde beoordeling door TripAdvisor

Heel goed hotel. Vriendelijk personeel. Mooie tuin, restaurant met terras. Zeer lekker ontbijt. Ruime propere kamers. Grote douche. Heel grote makkelijke parking, zowel overdekt als op gelijkvloers aan ingang, prijs 15 euro wat zeer schappelijk is. Ook een groot pluspunt is de tramhalte vlakbij. Makkelijk om naar winkelcentrum Auchan te gaan (richting Luxexpo) of naar centrum (richting Gare). Luxembourg is een leuke stad !

Dear Gerda V, I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. Thank you for your positive review and for mentioning our garden and terraces. I’m delighted to read that you enjoyed your stay and I will be pleased to share your feedback with all the Novotel Team. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcome you again. Sincerely, Marine Petitprez – Customer Relationship Manager

overnachtingsplaats

Tripadvisor-waardering 5.0/5

gerardkroes Gezinnen - 16/08/2021 Gecertificeerde beoordeling door TripAdvisor

zeer net Hotel schone kamer heerlijk eten en een goed ontbijt en goede corona maatregelen en fijne parkeerplaats en goed bereikbaar. een klein puntje wij hadden een krekel op de kamer mijn kleinzoon lag op bed op zijn telefoon te kijken en voelde iets op zijn been te kriebelen en schrok en zag toen wat het was en hebben hem toen gevangen en naar buiten laten gaan.

Dear Gerard, Thank you for sharing your experience regarding your recent stay at Novotel Luxembourg Kirchberg. Although I cannot communicate in your language, I would like to respond to you, so I will be answering in English and hope this is not too much of an inconvenience. I have taken note of your rating and feedback and I was pleased to know that you appreciated the comfort of your bedroom and your N’Bistro experience. Rest assured, I will share your kind comments with all the team and I will congratulate them. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcoming you again. Sincerely, Marine Petitprez Customer Relationship Manager

Nette Hotel met vriendelijke personeel

Tripadvisor-waardering 5.0/5

infoH2938LN Gezinnen - 05/08/2020 Gecertificeerde beoordeling door TripAdvisor

nette schone hotel Ligt goed Eten goed Schone ruime kamers Nette prijs Al met al een hotel waar je zowel met vrienden, familie als een zakelijke reis kan overnachten. Dichtbij het centrum.............

Dear Guest, Thank you for taking the time to post a review on Tripadvisor. I’m glad to know that you appreciated the spaciousness and the cleanliness of your bedroom. With pleasure, I have shared your kind feedback with all our team and particularly with our Housekeeping Manager so she can congratulate her team. Thank you for recommending our establishment. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

Fijn hotel

Tripadvisor-waardering 4.0/5

yheerlien Gezinnen - 26/07/2020 Gecertificeerde beoordeling door TripAdvisor

Een fijn hotel voor een overnachting onderweg (ook wel voor een wat langer verblijf). Op de familiekamers staan 2 volwaardig queensize bedden. Voor ons gezin met 4 personen betekent dit dat iedereen op een fatsoenlijk bed slaapt en niet 2 op een slaapbank wat voor ons wel belangrijk is.

Dear Vheerlien, First of all, I would like to thank you for taking the time to share your opinion. Regrettably, I am not able to write in your language. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I'm pleased to read that you and your family had a comfortable stay in one of our twin room. It’s always a pleasured to acknowledge the satisfaction of our guests. We really hope to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

Ruime rustige kamer in prima hotel

Tripadvisor-waardering 4.0/5

Culture20656788751 Zaken - 07/01/2019 Gecertificeerde beoordeling door TripAdvisor

Het hotel is ruim opgezet. Er is een fitness aanwezig. Ook is er een eigen parking tegen een acceptabel tarief. Het personeel is vriendelijk en behulpzaam. De kamer is best ruim en het bed is uitstekend.

Dear Culture, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was glad to perceive the encouraging grade and comment that you allocate to our hotel. I was pleased to read that you appreciated the comfort of your bed and the helpfulness and friendliness of our team. Be assured that I have shared your kind review with all the team so everyone will be aware of their contribution to your satisfaction. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We look forward to welcoming you again, dear Culture at Novotel Luxembourg Kirchberg. On behalf of all the Novotel Team I wish you a wonderful year 2019. Sincerely, Clara Marchal-Beck Quality & Community Manager

Prima

Tripadvisor-waardering 5.0/5

reitadvies Zaken - 22/02/2017 Gecertificeerde beoordeling door TripAdvisor

We komen vaak in dit hotel en de kwaliteit is altijd prima. Dat geldt zowel voor de kamer, het eten, maar vooral ook voor de bediening. Heel vriendelijk en behulpzaam personeel. We hebben wel een opmerking over dit soort evaluaties, omdat alleen een 9 of een 10 tellen. Daaronder is het kennelijk onvoldoende. Er is toch nog wel enige nuance mogelijk. Maar deze keer was alles prima.

Dear Reitadvies, Thank you for taking the time to share your experience with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the amazing notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay with us as well as the service provided by the all team. Be assured that I have shared your comment with the staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our service. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Clara Marchal-Beck Quality Manager

prima hotel

Tripadvisor-waardering 4.0/5

hermanush2016 Vakantie met vrienden - 23/03/2016 Gecertificeerde beoordeling door TripAdvisor

uitstekende service, redelijke keuken, beperkte kaart, goede ligging, rustig, prima parkeerplaats, wijn was prima, bedining in restaurant perfect, het grote scherm met sportwedstrijden kwam prima uit, perfect

Dear Hermanush, Let me thank you for taking the time to write such a nice comment regarding your stay in our hotel. I am sorry I do not speak nor write your language therefore I am answering you in English, I am really sorry for the inconvenience. I was really delighted to read your comment and note that you appreciate your stay and that you enjoyed our restaurant and bar offer. Also I was really pleased to acknowledge that you qualified the service as excellent. Be assured that I have shared your comment with the all team, so they are aware of their contribution in helping to satisfy you and to meet your expectations. Feedback from our clients is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again. We look forward to welcoming you again Dear Hermanush at NOVOTEL Luxembourg Kirchberg. Sincerely, Clara Marchal-Beck Quality Manager

weekend

Tripadvisor-waardering 5.0/5

marie12122015 Stellen - 21/10/2015 Gecertificeerde beoordeling door TripAdvisor

prima bed vriendelijk personeel goed gelegen niet te ver van het centrum ontbijt kon iets beter voor die prijs goede parkeergelegenheid wel te betalen restaurant was prima vlotte bediening beperkte kaart

Dear Marie, Thank you for choosing our establishment for your stay and for sharing your feelings with us and with the TripAdvisor users. I am sorry I do not speak nor write your language therefore I am answering you in English, I am sorry for the inconvenience. I was really pleased to read your comment and to acknowledge that you were satisfied with your stay. Please know that I have shared your comment with the all team so they are aware of their contribution in helping to satisfy you and to meet your expectations. Feedback from our clients is really important to us so thank you again for sharing it Dear Marie. We look forward to welcoming you again Dear Marie at Novotel Luxembourg Kirchberg. Sincerely, Clara Marchal-Beck Quality Manager

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